The room it’s self was awesome, it has all the accommodations that you need to live comfortably while here, from kitchen supply’s to beach toys. The only huge deal breaker for me and why I rated so low was because of the air conditioner units, I understand that the island life is supposed to be open air but us as spoiled mainlanders this was a big disappointment. They have timers on them so every four hours they shut off. It was so hard getting a good nights sleep because of this, by the end of the week our entire group was just exhausted from the up and down every night to switch them back on. We really enjoyed everything else Maui sunset offered us and provided..
Everything was great! Condominium has everything that you would possibly need to feel like your home! Kitchen fully stocked with every possible utensils you need. Had dishwasher, washed/dryer, big fridge. A lot of beach towels, beach chairs, umbrellas, body boards. Clean! No smells. Super quiet inside and outside. Plenty of parking. Gorgeous View of the beach from balcony! Gardens well maintained. We traveled with 3 kids, youngest 9 months and this place was perfect for kids. Plenty of comfortable sleeping space. Customer service was amazing all the way through. Check in was fast. Location is in the center of everything food/beaches. Would definitely recommend this to everyone. Hope to return very soon.
I unfortunately had to check out less than 24 hours due to a family emergency and fly back home and asked for a partial refund and was DENIED. I gave one star ONLY because of their POLICY. You'd think they would be more sympathetic to my situation even if they do have a policy in place. Things happen. They didn't even offer me a future travel credit or anything. Besides the policy, their property was beautiful. It is right on the beach and has a lot of amenities. The condos are spacious, clean, have a full kitchen and look really nice. As a plus, the lanai faces toward the ocean. I understand they are a small business and times are tough but help me help you like I was trying to do.
I enjoyed my time, would have loved to bring my small dog. We are Maui residents and decided to stay in Kihei because we could not travel because of Covid. It has a lovely pool, I was the only one at the pool most of the time. Very few at the resort because of Covid.
On March 14, 2020 – My husband and I called Maui Sunset Condos to see if they had availability. The representative we spoke to said they did and they were running a special. She did not mention that the special was non-refundable even after we told her the dates we were interested in booking and given the Covid-19 situation going on by then. Instead of booking with her over the phone, she suggested booking online using their website. We booked our March 23-29 stay using their website at the special rate the representative referred us to, for a total of $1478.33. Nowhere during the booking process was it made clear the stay was non-refundable, if we had seen a non-refundable warning, we wouldn’t have booked do to the uncertain travel situation with Covid-19 and. On March 19, 2020 - California went under Lock down AFTER we made the reservation, residents were ordered to Stay-at Home. On March 21, 2020 - Hawaii went under Quarantine AFTER we made our reservation and BEFORE our scheduled arrival date at Maui Sunset Vacation Rentals on of March 23, 2020. On March 21, 2020 - We cancelled our reservation with Maui Sunset given that the Governor of California shutdown the state. I spoke to Maui Sunset about receiving a full refund and she said then that the rate was non-refundable, and we could either stay with Maui Sunset before Dec 2020 with a 6 night credit, or get 50% refund. I explained that we were unable to travel due to the Covid-19 situation. I told them I wanted a full refund. To make matters more difficult on March 22 Southwest Airlines cancelled our flight to Hawaii due to the shutdowns that were occurring in California and the quarantine measures now in place in Hawaii. I was seeking a full refund due to the extenuating circumstances in this situation. First no indication was provided on the booking website that the reservation was non-refundable and second we have no idea when or if we can travel to Hawaii given the unknowns in the travel/tourist industry today. The business owner said he had refunded the full amount back to our credit card at Chase. I called Chase and they said they did not get the refund back from Maui Sunset.…