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Hilton Garden Inn Kauai Wailua Bay

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Hilton Garden Inn Kauai Wailua Bay
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498 Reviews from our TripAdvisor Community

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Showing 480: English reviews
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honolulu, United States
Reviewed yesterday NEW

Although this is a Hilton Hotel, their service, staff and attitude are FAR from Hilton brand. The staff here is very rude, except for one man, and I am sorry that I forgot his name. The staff needs to be trained, or re-trained, how to deal with guests and to attend to their jobs properly. If you are coming to...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank williamcU271AY
Deadwood, South Dakota
HOTEL’S FAVOURITE REVIEW
Reviewed 23 February 2017 via mobile

To be honest, when we first arrived I was a little concerned that we had made a poor choice. Our rooms were not ready at 3pm for check in but we made the best of it and went to go get something to eat. When we came back at 6pm there was a very long, slow moving line at the...

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1Thank Robon F
About Hotel's Favourite Review
AquaAston H, General Manager at Hilton Garden Inn Kauai Wailua Bay, responded to this review

Aloha Robon, and thank you for your wonderful review! We are so glad to hear that your stay ended up exceeding your expectations, and that you enjoyed you room and view, as well as our location and pool/jacuzzi. But we are even more thrilled to hear that our staff took the cake! We will gladly pass your kind words along...

Reviewed yesterday NEW

This hotel is at the most convenient location, The park and ocean front is a plus for young families with kids. Staff needs to be friendly, Beds can be more comfortable, the rooms need upgrade. The service at the restaurant should be consistent.

Review collected in partnership with Hilton Garden Inn
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Thank bensont39
Atlanta, Georgia
Reviewed 3 days ago NEWvia mobile

This property is right next to the state park and Beach. It is an open and airy floor plan with large rooms. It is quiet and dark at night which is great if you like to sleep. Our room was right next to the elevator and we didn't hear a thing. They have great live music in the lobby. Overall...

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Thank SJRAtlanta_Georgia
Pittsburgh, Pennsylvania
Reviewed 3 days ago NEW

Because of our previous superb experience at this location, we returned for a second stay. The front desk staff & management certainly acknowledge & appreciate the status of being a Lifetime Diamond VIP member. The professional attitude was unprecedented. We were upgraded to a cottage at no additional charge with extraordinary service. Late checkout was much appreciated after our relaxing...

Review collected in partnership with Hilton Garden Inn
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Thank RazzakMemon
MN
Reviewed 4 days ago NEW

We stayed 4 nights in March 2017 at the Hilton in Kapaa. We loved the location,it made visiting north or south very easy. Everything about the hotel was nice, clean, spacious room, nice bathroom, very quiet, great spot by Lydgate Beach and free bikes to use for a fun bike ride. All at a very reasonable rate. We would not...

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Thank BabsMN
BC
Reviewed 6 days ago NEWvia mobile

We had a wonderful experience at this hotel. Staff were friendly and helpful ( especially the ladies who cleaned the rooms). The location was great. The beach is a short walk from the hotel, there's a playground, good restaurant on the premise, free parking and the location puts you in a perfect spot to get to either end of the...

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1Thank tornado17
Ventura, CA, United States
Reviewed 1 week ago

Great place to stay. Friendly staff, great accommodations, close to everything. Right on the beach. Staff made our 20th anniversary a special time. I would definitely recommend this place to anyone. I can't think of one negative experience.

Review collected in partnership with Hilton Garden Inn
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3Thank Stephen T
Birmingham, United States
Reviewed 1 week ago

Hotel close to public beach but not within walking distance of shops or restaurants. Good area to get around both sides of the island in a spot with not a lot of traffic. Nice outdoor atrium, bar and restaurant.

Review collected in partnership with Hilton Garden Inn
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Thank N3877HAgaryb
AA H, General Manager at Hilton Garden Inn Kauai Wailua Bay, responded to this review

Mahalo for your review! We are glad to hear you enjoyed our great location, and bar & restaurant. We would love to welcome you back again. Aloha.

Algonac, Michigan
Reviewed 1 week ago

The main building is an impressive and beautiful design. Female person at check in needs to lighten up, doesn't seem happy. One of the room staff wasn't very helpful when our room key didn't work. The elevator was a bit scary making loud noise as went up and down. The staff at breakfast were very nice. The grounds are very...

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2Thank BigDMI
AA H, General Manager at Hilton Garden Inn Kauai Wailua Bay, responded to this review

Mahalo for your review! We're so happy to hear that our breakfast staff gave you a warm welcome, and that you enjoyed our beautiful location and views. However, we are sorry to hear that that certain members of our staff were less than welcoming and will share your review with our leadership so that we can improve in this very...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Beachfront
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Laundry Service
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Our new Hilton Garden Inn Kauai at Wailua Bay has been completely renovated with 216 assorted guest rooms, suites and two-room cottages that feature ocean, mountain or garden views. This beautiful, beachfront location on scenic Wailua Bay will take your breath away. Guests enjoy the two outdoor pools, whirlpool, modern fitness center, an onsite restaurant and bar, and evening room service. WiFi is complimentary in the guest rooms and throughout the grounds. ... more   less 

Additional Information about Hilton Garden Inn Kauai Wailua Bay

Address: 3-5920 Kuhio Hwy, Kapaa, Kauai, HI 96746-1433 (Formerly Aston Aloha Beach Hotel)
Region: United States > Hawaii > Kauai > Kapaa
Price Range: €158 - €281 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Kauai Wailua Bay 3.5*
Number of rooms: 216
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotwire, Hilton Hotels Direct, Expedia, Hotels.com, TripOnline SA, Travelocity, Cancelon, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Hilton Garden Inn Kauai Wailua Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aston Aloha Beach Resort
Aloha Beach Hotel Kauai
Aloha Beach Kauai Hotel
Hilton Garden Inn Kauai Wailua Bay HI - Kapaa
Hotel Style:
#4 Top resorts Hotel in Kapaa
#6 On the Beach Hotel in Kapaa
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Kauai Wailua Bay staff and other travellers.
31 questions
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Questions? Get answers from Hilton Garden Inn Kauai Wailua Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cottages are the better option”
cnowlen, 5 Apr 2017 | Read review
“Top floor rooms facing ocean is best if you like sleeping with window open at night and want to catch the sunrise”
kauais2017, 29 Mar 2017 | Read review
“The ocean view with the lanai was nice to be able to sit outside for morning coffee or an evening beverage.”
sandratL5963ET, 21 Mar 2017 | Read review
“I think it was 2016 - Highly recommend the lower level as they have glass doors opening to seating and a view.”
  • You can't beat a daily sunrise from inside the room!
  • Simple, spacious and very clean.
  • Very clean and soft linens; perfect plush but firm mattress.
  • Bathroom was clean; shower had excellent pressure and space.
wethrivelife, 17 Mar 2017 | Read review
“Cottages were great”
Sszzzzzzzzz, 6 Mar 2017 | Read review
5 of 5