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First, I must say that the Marriott is in a beautiful location with gorgeous views. However, upon checking into my room, I found a pair of panties (I assume left by the previous guest) hanging from the shower curtain rod. I was disgusted and wondered...More
5 Thank Erin C
Response from Debbie T, Executive Assistant at Waikoloa Beach Marriott Resort & SpaResponded 23 January 2015
Thank you for taking the time to post your comments. On behalf of the Waikoloa Beach Marriott Resort & Spa, please accept our apologies for the challenges you have experienced during your stay. All feedback is an important element of our business and your situation...More
This was our first trip to The Big Island and to Waikoloa. The property is right on the ocean with the classic sunset view of the beach and palm trees and the ancient fish ponds. The hotel has been recently refurbished and the rooms are...More
Our 30th wedding anniversary celebration here was fantastic! Since we had never been to the big island, I spoke with Susie (Costco Travel) who gave descriptions of the various hotels, locations, and activities in the area. As a result, I chose the perfect place for...More
One of the things we do year after year when we are on the big island is visit the coffee Boutique in the lobby of the Marriot. The woman who operates it ( hualani) , whose name I have probably butchered, makes every day just...More
The beach was fantastic. They had activities for everyone. A catamaran was moored just off shore.
The infiniti pool was heated . They had another pool with a waterfall and waterside which was cooler and quite refreshing. A sand bottom pool for the little ones....More
Response from Debbie T, Executive Assistant at Waikoloa Beach Marriott Resort & SpaResponded 19 January 2015
Aloha and thank you for taking the time share your experience. We do take all feedback seriously and are always looking for ways to improve, so your review is helpful. Your comments will be shared and used to improve customer service. Please accept our apologies...More
I think by mid June everything should be all fine again to go although it is important to check the news and make sure because there is lots of wind and the volcano smoke may blow over to the hotel which will cause you to... More
I think by mid June everything should be all fine again to go although it is important to check the news and make sure because there is lots of wind and the volcano smoke may blow over to the hotel which will cause you to lose the view of the open ocean, also probably making it harder to snorkel and see the wildlife.