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My wife and I had high hopes for this Marriott property and are currently staying here. If you want a mass production impersonal feel this is the place for you. We had made the simple request for extra hangers and this took 2 days to...More
We stayed for 4 nights March 5 to 9th 2018 for a business/vacation trip. Our room was a great location with a partial ocean view facing the pool. I loved the size of the Mariott, smaller as we are not into large resorts. Has great...More
Just got back from a timeshare exchange/points vacation. Staff was good as was the suite. Beach was a short walk,pool was ok, food ok,shopping/restaurants were a short walk. It would have been a 5 except we had roaches. Had to have the place sprayed 3...More
Response from Debbie T, Executive Assistant at Waikoloa Beach Marriott Resort & SpaResponded 2 days ago
Aloha gmans717, and thank you for taking the time to post your comments. On behalf of the management and staff, please accept our apologies for the challenges you experienced during your stay with us. I want to assure you that we do take all feedback...More
We were there for 8 days, our room was large, we arrived late and never received our lei but understandable. Front desk staff were nice. Bar staff were slow, and not very friendly. One server at the bar/pool area Mark was fantastic. Food choices are...More
We arrived late evening and were a little disappointed that we did not receive the normal welcome, but it was also reasonable considering the time. This was our second stay here, with the last one in 2014. We love the feel of the resort, and...More
Response from Maureen M | Reviewed this property |
I can’t tell you what you will get at this resort under any name they call their rooms. We booked a king bed room and got a room with two double bed garden room. They did give us a king but ended up looking over the... More
I can’t tell you what you will get at this resort under any name they call their rooms. We booked a king bed room and got a room with two double bed garden room. They did give us a king but ended up looking over the buildings rooftop at the same price. There is simply not enough staff at this hotel to serve vacationer needs. Also ambiance in main restaurant us awful.Strongly suggest Fairmont Orchid. Absolutely worth the extra dollars
Liked the location, immaculately kept-up, v comfortable room( we were on hotel side, great beds, loved that there was a shopping mall across the street where there was a good, convenient store with food, sandwiches & snacks... More
Liked the location, immaculately kept-up, v comfortable room( we were on hotel side, great beds, loved that there was a shopping mall across the street where there was a good, convenient store with food, sandwiches & snacks to take-&-go which was great!
( curious that hotel had soooo few bathrooms! Even the bathrooms off the lobby were out of order- most inconvenient to have those out of order in addition to ones listed in my post- we just felt that there was a disconnect with management- we also got locked out of our room for an hour because of dead battery on door to our room- some maintenance issues w/o attention?