69-275 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738-5711
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About
#3 of 8 hotels in Waikoloa
Location
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Service
Value
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Guests seeking relaxation and rejuvenation will find it all at luxurious Waikoloa Beach Marriott Resort & Spa, located on a sandy, swimmable beach along the sunny Kohala Coast of Hawaii’s Big Island overlooking Anaeho'omalu Bay. This beachfront Waikoloa Beach resort offers contemporary elegant guestrooms featuring private lanais, oceanview dining, heated infinity pool, two children’s pools, waterslide, ocean activities, Mandara Spa, world class golf and is within walking distance of shopping and dining at the Kings' Shops & Queens’ MarketPlace.
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Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Boating
Children Activities (Kid / Family Friendly)
Paid public parking on-site
Parking
Wifi
Paid internet
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Shallow end in pool
Yoga classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Canoeing
Diving
Hiking
Snorkelling
Water sport equipment rentals
Evening entertainment
Patio
Table tennis
Walking tours
Waterslide
Kids pool
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Washing machine
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Interconnected rooms available
Private balcony
Safe
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Ocean View
Languages Spoken
English, Japanese
Location
Full view
76Somewhat walkable
Grade: 76 out of 100
15Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
Contact
69-275 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738-5711
Getting there
Car HireSee all Waikoloa car hire
3520Reviews130Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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At the price point of this hotel, it’s better to stay at the Fairmont Orchid Hotel. We had 1 night there and planned 4 nights at Waikoloa Marriott. We found the hotel was old, not clean and staff not understanding. The pool areas were crowded and difficult to find seats. There is only 1 restaurant on site The bathroom of our so called upgraded room was small, sink didn’t drain and shower area was dirty. Also, I was surprised at the hotel staff attitudes towards loyal Marriott reward members Lastly, we had to leave early and the hotel charges an early leaving fee of one night. I highly recommend go elsewhere.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Debbie Thompson, Other at Waikoloa Beach Marriott Resort & Spa
Responded 4 days ago
Aloha 106SteveS, on behalf of the Waikoloa Beach Marriott Resort & Ocean Club, please accept our apologies for the numerous challenges you experienced during your recent stay with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet that level. All social media comments are reviewed with our management team to see where we can improve. Once again, please accept our apology and we hope you enjoyed your time in Hawaii.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
We stayed at this property for 1 night to celebrate our wedding anniversary. As a titanium elite, I was very impressed with the staff and the reception we received. Our flight landed in Kona at 9:40 am. We were at the hotel at approximately 10:30 am. Despite the early hour, we were allowed to check in, and even upgraded to a larger corner room with a full ocean view (top floor). We would have been thrilled with just this. But the check-in person did more. When she realized that we had not eaten yet, she gave us a second breakfast voucher (even though we were only staying 1 night) and encouraged us to head right downstairs to have a late breakfast before the restaurant closed at 11 am (which we did... more on that below). She also gave us a voucher for 2 classes of champagne at the bar (to celebrate our anniversary) and, as elite guests, she also comped our parking charge. We were blown away with the way she was bending over backward to ensure that we had a wonderful stay. The room was very nice, and the property was beautiful. We spent the afternoon enjoying the pools and beach. My only complaint was that the beach itself was very rocky. There was sand, but it only went for a little bit... once you got about knee deep, it was all rocks. In comparison, we spent time at the Mauna Kea and Westin Hapuna resorts, and their beaches were much nicer/sandier. I guess this is why those properties are more expensive. Elites have access to a free breakfast buffet at the hotel restaurant. While this is technically a 'continental' buffet, we found that it was very filling. We had access to fruit, breads (toast, English muffins, bagels), delicious pastries, cold cuts, cheeses, hard-boiled eggs and waffles. We could have paid extra to add in bacon, hot eggs and custom omelets, but honestly, the continental breakfast was very filling and the extra was not necessary. The hotel is located near shopping, and it is easy to walk (or drive) to dining options, as well as Island Markets (grocery store) and even a movie theatre. The hotel has ice machines on each floor. Unlike typical hotel ice machines, the ice is crushed, and there are water dispensers right next to the ice. This makes it very easy to fill up your water bottle at 1 station with ice and water. Oh, and they gave us 2 free reusable water bottles when checking in. This was a really nice touch. We requested late checkout, and it was granted, so we actually ended up staying at this hotel for over 24 hours. I have never had a hotel property be more welcoming to me, or so willing to fulfill my requests. I rarely write reviews for hotels, but the Marriott Waikoloa Beach is outstanding, and it deserves praise.…
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Date of stay: June 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
Helpful
The Waikoloa area is fairly new. This Marriott is modern and beautiful. Nice pool area including a warm pool with sand beach area for kids. 3 pools and 3 hot tubs. Occeanfront to a nice beach area. Rooms are modern and comfortable. Walkable to next door Kings Shops and Queens Shops. Plenty of shops and restaurants to choose from.
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Date of stay: November 2022
Value
Location
Service
Room Tip: Oceanfront and ocean view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Poor customer service, too bad Starwood didn’t rub off on Marriott. Rooms are small and outdated. Didn’t have housekeeping some days, no room service, not late check out even though it was discussed at time of booking. Not ADA compliant, No attempt to make things right.
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Date of stay: October 2022Trip type: Travelled with friends
Room Tip: Stay at the Mauna Kea, the Westin or the Hilton.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Debbie Thompson, Other at Waikoloa Beach Marriott Resort & Spa
Responded 4 weeks ago
Aloha Quest00489806265, on behalf of the Waikoloa Beach Marriott Resort & Ocean Club, please accept our apologies for the challenges you experienced during your recent stay with us. Providing the highest level of hospitality is our number one priority and we failed to meet or exceed your expectations. I want to assure you that all comments are reviewed with our management team to see where we can improve. Once again, please accept our apology and we hope you enjoyed your time on the island of Hawaii.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our second honeymoon and I am so glad we chose Marriott Waikoloa Beach! This was perfect for us. We had just spent four days in Waikiki at the Hilton Hawaiian Village, we had to wait in a long line just to check in! The property was nice but kind of crowded and noisy. The Marriott was a breeze to check in and very comfortable and much less crowded. I was happy when I found they had free activities you could sign up for. The first morning I joined the Lei making activity and I made a lei, a first for me. The beach on the property was so beautiful and clean and uncrowded, the pools were great too. We didn't eat at the hotel so I can't say what the food was like. The staff was great always friendly and helpful. The only issue we had was trying to do a load of laundry, but that was because of another guest, not the hotel's fault. They provide a laundry facility and laundry detergent free of charge, I had washed a load of clothes but I was waiting a long time for a dryer because someone had put their clothes in a dryer and left, My husband called the front desk and they sent security who then removed the clothes from the dryer so I could dry mine. I think they need a few more washers and dryers so this kind of thing won't happen.…
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Nice hotel in an area if Big Island we hadn’t visited before. Our big surprise after check in was that there was no oven or cooktop!!! Just a microwave - not even a combi…. The grills outside were good so we managed. That’s where we heard how many others were also surprised by the lack of cooktop or oven. Great kitchen equipment: (large) fridge/freezer, toaster, kettle etc BUT NO oven or hot plate. Dangerous cupboard door above sink at head height so watch out. Bathroom good. Furniture good and in great shape Building as a whole nicely kept. Infinity pool great but not enough umbrellas. Sandy beach - but not good for snorkeling Service great as befits Hawaii. Daily housekeeping on our first but then 2x per week afterwards. Would recommend.
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Date of stay: October 2022Trip type: Travelled with family
Room Tip: As mentioned no grill or hot plate so bring food for grill or use restaurants
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Dated property with lack of general cleanliness. We ended up leaving the property after switching rooms and consistently seeing a lack of cleaning and even products like soap. What really did it was when we saw the tub and the disgusting connecting door to the next room. It honestly needs to be replaced and looks like it has never been cleaned or even opened? Save yourself and go to the Westin up the street!!! A world of difference and actually felt like a Marriott property.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Go up the street to the Westin!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Debbie Thompson, Other at Waikoloa Beach Marriott Resort & Spa
Responded 12 Oct 2022
Aloha michaeeeeeel, on behalf of the entire team at the Waikoloa Beach Marriott Resort & Ocean Club, please accept our apologies for the challenges you experienced during your stay with us. It is our passion to ensure your stay is a perfect one and we fell short of delivering that. I want to assure you that we do take all feedback seriously and all comments are reviewed to see where we failed and where we can improve. We hope that you continue to use Marriott as your preferred hotel of choice when you travel and we hope you enjoyed your time in Hawaii.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When it comes to location and grounds, it was what I initially believed was pretty good! Wasn't super fancy, but had everything you need to relax. This all changed when we saw cockroaches in our room. When I talked to the front desk about it, they truly did not care. They didn't want to see a picture. They were just like, "Oh okay thanks." It was almost like I told them they were low on towels at the pool or something. I would think that if someone staying at your resort encountered that, there would at least be a "We are so sorry!" It was disgusting. I'm starting to rethink my allegiance to Marriott for said reason because of being a gold member on Bonvoy. Maybe the cockroaches are a normal thing for them and this was no big deal? If you're thinking of staying, maybe best to look elsewhere.…
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Date of stay: September 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Debbie Thompson, Other at Waikoloa Beach Marriott Resort & Spa
Responded 6 Oct 2022
Aloha samchampos, on behalf of the management and staff thank you for the nice comments about our location and grounds and please accept our apologies for the challenges you experienced with your room during your stay with us. As a large resort property in a tropical location, we have many requirements that are met on a regular basis regarding pest control, but unfortunately, it is not always 100% effective. Once again, please accept our apology and I hope that you continue to use Marriott as your preferred hotel of choice when you travel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Some staff are fine, others not. Waiter disappeared and 15 minutes later reappeared saying he was at a staff change meeting. Then left again and 10 minutes later reappeared with the check. We were one of three tables. The woman working the bar by the pool today, Oct. 2, should make herself a drink to readjust her attitude. Umbrellas far and few between by the pool. Fitness has three machines: 2 leg machines and 1 multipurpose cable machine, which was broken on one side. A few dumbbells and treadmills rounded it. Not looking for a full gym, but don’t call 3 machines with one broken a fitness center. Took long time to check in on Oct 1. Tried to use mobile key as I had the room number. It did not work and when I called the front desk/operator to help and avoid the long line, the customer service person had no idea of how to do it, so told me she had to find her paper with the instructions. Never came back. The property itself is very nice. Pools are a nice temperature and well maintained. Grounds maintained as well.…
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Debbie Thompson, Other at Waikoloa Beach Marriott Resort & Spa
Responded 3 Oct 2022
Aloha timothywV1650UK, and thank you for taking the time to share your experience. On behalf of the Waikoloa Beach Marriott Resort & Ocean Club, please accept our thanks for the positive comments about property and our apologies for the other challenges you experienced during your stay with us. All posts are reviewed to see where we can improve, so your feedback is very important to us. The Island of Hawaii has many things to offer and we hope you were able to enjoy some of them during your time on the island.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As a frequent traveler of Marriott brand hotels, this resort exceeded my expectations. I am very particular about customer service, room cleanliness and hotel amenities. This property checked all of the boxes. We were greeted by Queenie (not sure if that is the proper spelling) who was incredibly kind and thorough when checking us in. When we told her we were celebrating our anniversary she gave us a card for complimentary champagne to be used in the hotel. She made sure that all of our questions were answered regarding the resort. Shortly after arriving to our room a box of Hawaiian cookies were delivered to our room, compliments of the general manager. Our room was spacious and very clean. Housekeeping came in daily with fresh towels and made the bed. Since COVID a lot of hotels don’t do that, but I truly appreciate that Marriott still values that service. The resort was beautifully maintained and had plenty of chairs and shade options around the pool. There were a few different swimming areas so you didn’t feel crowded by others. The beach was also great with several lounge chairs and offered a great place to watch the beautiful Hawaiian sunsets. We will definitely return to this resort when we come back to Hawaii. Thanks for a great vacation!…
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$536 - US$912 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
waikoloa beach marriott hotel waikoloa, waikoloa beach marriott resort and spa, marriott waikoloa, waikoloa beach marriott resort & spa
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastWaikoloa
NUMBER OF ROOMS
297
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Frequently Asked Questions about Waikoloa Beach Marriott Resort & Spa
Which popular attractions are close to Waikoloa Beach Marriott Resort & Spa?
Nearby attractions include Anaehoomalu (0.3 km), Waikoloa Beach Marriott Sunset Luau (0.1 km), and Kings' Shops (0.3 km).
What are some of the property amenities at Waikoloa Beach Marriott Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Waikoloa Beach Marriott Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Waikoloa Beach Marriott Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Waikoloa Beach Marriott Resort & Spa?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Waikoloa Beach Marriott Resort & Spa?
Conveniently located restaurants include Island Gourmet Markets, Lava Lava Beach Club, and Sunset Luau at the Waikoloa Beach Marriott.
Are there opportunities to exercise at Waikoloa Beach Marriott Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Waikoloa Beach Marriott Resort & Spa?
Yes, dry cleaning and a clothes dryer are offered to guests.
Does Waikoloa Beach Marriott Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Waikoloa Beach Marriott Resort & Spa?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Waikoloa Beach Marriott Resort & Spa?
Many travellers enjoy visiting Puako Petroglyph Archaeological Preserve (5.1 km) and The Puako Petroglyphs (5.3 km).