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Castle Hilo Hawaiian Hotel

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1,611 Reviews from our TripAdvisor Community

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There are newer reviews for Castle Hilo Hawaiian Hotel
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Showing 1,407: English reviews
Agoura Hills, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 December 2012

Our overall experience in this hotel was good. But the rooms and the furniture are a bit old. Particularly the carpet looks very old. The on-site restaurant was good. That was probably the best restaurant we ate while in town for three days. Front desk staff were courteous and helpful.

Helpful?
Thank Avijit B
Leetonia, Ohio
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 December 2012

We stayed here 4 nights. Our first three nights were 1st floor ocean view and last night was 8th floor city view. Overall, it's a decent hotel (2.5 star probably). We didn't see any mildew and the bathroom was clean in both rooms but the decor is probably from the 1970s. The ocean view room seemed smaller, but maybe it... More 

Helpful?
Thank Kristina1124
Wales, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 December 2012

Had to laugh at Managers reply to one visitor about remodelling from the bottom up because I'm in room 110 and its covered in mildew and wifi is practically non existant. We have been here 5 days and the room hasn't been cleaned properly - drink rings on surfaces and coffee stains in sink - plus they haven't changed the... More 

Helpful?
2 Thank NomadJC
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guests: Aloha! Thank you for your review and I do apologize for the confusion regarding our remodeling. We have started our refreshing of our hotel from the bottom up by installing a new flagstone floor in the foyer, updated our banquet rooms and common area restrooms, restaurant, lounge, elevators, new computer systems at the front desk and restaurant,... More 

Honolulu, Hawaii, United States
Level Contributor
139 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 26 December 2012

Stayed here for a night while having a training for work. I would say it was a good experience. Hotel is pretty updated. Location is good, close to and walking distance to a lot of restaurants in downtown Hilo. Place is clean and very green. Scenic view is amazing, right next to the ocean. The hotel has a bar and... More 

Helpful?
Thank Kewihiku
Kansas
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 21 December 2012

We had a great experience here. Our room was updated, huge and very clean. We had just spent 5 nights at a terrible hotel in Honolulu and I was so happy to be in a nice clean room, I slept like a baby! Everyone we encountered was very nice. The view from our balcony was very nice and we enjoyed... More 

Helpful?
Thank JollyCruise
Birmingham, Alabama
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 December 2012

This is a very clean hotel with free parking. Very comfortable with very friendly staff. Had a little trouble with the tv and a tech was sent immediately to fix it. Would definitely stay here again! The hotel restaurant had a very delicious seafood boufett on Friday night that was ver tasty. Delicious crab legs and prime rib. Must make... More 

Helpful?
Thank Janet111950
Portland, OR
Level Contributor
58 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 20 December 2012

I had to laugh at the title of the review below. I booked this hotel for the same reason. I had also read that this was "The best hotel to stay in Hilo." My wife asked me if maybe I read that wrong when we saw the room but I swear I read that quote! The good parts. Big, open... More 

Helpful?
1 Thank yiching
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guests: Aloha! Please accept my apologies for any deficiencies you experienced and the unfavorable perception of our facilities. We have been upgrading our hotel from the bottom up and are now in the process of refreshing our guest rooms. Our model rooms are soon to be completed and the owners will make their selections for work to start... More 

Chicago, IL
Level Contributor
77 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 18 December 2012

We’ve booked this hotel because we’ve read that this is the best place to stay in Hilo. I can’t even start to imagine how worst place to stay will look like. The hotel is big – big rooms, big lobby, but really needs renovation. Major renovation is not a choice – it’s a requirement. Old carpet, bedding linen doesn’t look... More 

Helpful?
2 Thank lbtravel_09
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guests: Aloha! Thank you for your review. I really do appreciate all reviews as they assist us in making us better. I do apologize for failing to meet your expectations. We are in the process of refreshing our guest rooms. Currently we have completed a few model rooms which our owners will view and make their decisions on.... More 

Sydney, New South Wales, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 December 2012

This hotel was average. put it this way "you get what you pay for" it was in a great location as it is a short distance from the airport and easy to find. we only stayed one night at this hotel as it was a stop over before we drove around to Kona. there isn't a great deal to do... More 

Helpful?
Thank GenevieveFordham
West Chester, PA
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 December 2012

Hilo is short on nice places to stay. We decided to give this hotel a try and were very pleased. Our room was spotlessly clean, and appeared to have been recently remodeled. We spent a little more on an oceanview room and so had a lovely view of the bay. Parking is ample and FREE. There is a beautiful park... More 

Helpful?
Thank Terri R

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Amenities

Highlights
  • Pool
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. ... more   less 

Additional Information about Castle Hilo Hawaiian Hotel

Address: 71 Banyan Drive, Hilo, Island of Hawaii, HI 96720-4693
Region: United States > Hawaii > Island of Hawaii > Hilo
Price Range: €134 - €198 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Castle Hilo Hawaiian Hotel 3.5*
Number of rooms: 286
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Also Known As:
Hilo Hawaiian Hotel
Castle Hilo Hawaiian Hotel Hawaii
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hilo Hawaiian Hotel staff and other travellers.
21 questions
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Beaver Creek, Canada
18 days ago
washington state
Phoenix, Arizona
over a year ago

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Questions? Get answers from Castle Hilo Hawaiian Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“bay side, high up, corner”
 of 5 bubbles ashevillefab5, 27 Nov 2016 | Read review
“All of the rooms are outstanding it doesn't matter where you are.”
 of 5 bubbles solette3936, 21 Nov 2016 | Read review
“Choose rooms overlooking the bay”
  • Afternoon view from our hotel room
 of 5 bubbles 502AnaP, 13 Nov 2016 | Read review
“Our room (728) was in the middle of the hotel w/ a great view. All of the ocean facing rooms have an excellent view on the higher floors.”
 of 5 bubbles 317marybethb, 12 Nov 2016 | Read review
“Plan for extra guests to park on site, to attend Queens Court for dinner. It makes it a little harder to find parking in the evening.”
 of 5 bubbles , 9 Nov 2016 | Read review
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