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Castle Hilo Hawaiian Hotel

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Castle Hilo Hawaiian Hotel
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1,651 Reviews from our TripAdvisor Community

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Showing 1,441: English reviews
Captain Cook, Hawaii, United States
Reviewed 22 February 2013

the best hotel in hilo. staff was very helpful. Check-in/out was quick and convenient. The breakfast buffet is one that i would recommend as it is stocked with your typical wants like bacon, hash browns, sausage, toast, fruits, etc. easy, clean and quick bite before heading out to see the rest of the island.

Thank kona808boy
Hudson, Florida
Reviewed 19 February 2013

We stayed here in October of 2011. Absolutely loved the place The open air lobby was comfortable and room. Well kept and clean. Our room was nice and clean. No problems there. We rented a car at the airport in Hilo, (less crowded than Kona). Toured the volcano national park which is in Hilo, straight up the road about 15-20...

1Thank Pebbles17928
Scotland, United Kingdom
Reviewed 19 February 2013

Oceanfront queen room, pre-booked for 4 nights on Booking.com @ av. $174/night. Hotel is curved, with a beautiful location, opposite Coconut Island, and Mauna Kea (13,700 ft.) beyond -when not in cloud! - Nice man checked us into room 540. Large room with 2 queen beds (good firm mattress, but pillow trouble : all 3 are polyester and the same...

2Thank eleanola
San Clemente, California
Reviewed 18 February 2013

Although all the hotels in Hilo are dated and receive poor to lukewarm reviews, we found the Castle to be well-maintained and spotlessly clean, no stains or tears in the wallpaper or carpet, although the mattress was not plush and the pillows were all flat and hard. Bay front shops are a ten minute walk away, the parking lot (no...

1Thank Pacific_Pam
Central Valley, CA
Reviewed 15 February 2013

This is the best hotel on Banyon Drive and perhaps the best in Hilo, although choices are very limited. The property has a pleasant Hawaiian feel to it. The exterior and grounds are very tropical and well maintained. The rooms are comfortable and large but dated. A room overlooking the water is essential. The view is excellant. The hallways are...

1Thank calflyer80
Kansas City, Missouri
Reviewed 14 February 2013

We spent two nights at the Castle Hilo Hawaiian Hotel. (2//8-2/9/13) It is a great location to airport, and to drive to volcano, and North side of island. The buffet breakfast, and Friday night Seafood Buffett was good value. Dining service was friendly and above average. The rooms were HORRIBLE. They smelled moldy, and have not been modernized since they...

2Thank nosmokegranny
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guests: Aloha! Thank you for your review. I do apologize for not meeting your expectations. Although we are considered the best on Banyan Drive by many, the owners are in the final renovation planning stages on all of our 286 guest rooms and all 8 corridors. The model rooms are completed and the final choices have been selected....

Reviewed 12 February 2013

Stayed here for three nights in early Feb. Clean, a bit worn out but very nice staff and a perfect location for tours into the Volcano National Park and the south coast of Big Island. We would choose this hotel again.

2Thank Mike_the_Voyager
Denver, Colorado
Reviewed 10 February 2013

I agree this hotel is dated. The furniture was in sad shape, our room smelled musty and the bedspread was older than I was. The location, however, is excellent the the staff were helpful. Just time for a makeover.

3Thank Dragonlady11
Vancouver, Canada
Reviewed 8 February 2013

The Hotel is located next to a beautiful park beside water. Littlebit of old fasioned hotel but for the price is good. The restaurant has a buffeet and we were lucky to be seafood on that night. The food was excellent,the waitresses were great.The buffeet came with beer or pop and we just had a sipp of the drink and...

1Thank Kaviana
los angeles, CA
Reviewed 5 February 2013

This was a terrific hotel to stay at in Hilo. Very comfortable and clean. Great location, too. Not far from the main town area, and plenty of good areas to walk. We love staying there. The staff is great, too!

4Thank Lori S

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  • Pool
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
  • Paid Wifi
  • Paid Internet
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. ... more   less 

Additional Information about Castle Hilo Hawaiian Hotel

Address: 71 Banyan Drive, Hilo, Island of Hawaii, HI 96720-4693
Region: United States > Hawaii > Island of Hawaii > Hilo
Price Range: €114 - €188 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Castle Hilo Hawaiian Hotel 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Hilo Hawaiian Hotel
Castle Hilo Hawaiian Hotel Hawaii
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hilo Hawaiian Hotel staff and other travellers.
21 questions
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Beaver Creek, Canada
2 months ago
washington state
Phoenix, Arizona
over a year ago

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Questions? Get answers from Castle Hilo Hawaiian Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Worth getting the bayview lanai”
 of 5 bubbles 207kenn, 16 Jan 2017 | Read review
“Deluxe room with balcony was just a little bit more.”
 of 5 bubbles , 5 Jan 2017 | Read review
“rooms with ocean views are quieter.”
 of 5 bubbles Monkey022004, 4 Jan 2017 | Read review
“Book early to enjoy a lower price.”
 of 5 bubbles J133CFpetert, 29 Dec 2016 | Read review
“Above 3rd floor”
 of 5 bubbles NorthDakotaBound, 29 Dec 2016 | Read review
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