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Castle Hilo Hawaiian Hotel

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09/04/2017 10/04/2017
1 room 2 adults 0 children
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Castle Hilo Hawaiian Hotel
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1,699 Reviews from our TripAdvisor Community

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Showing 1,480: English reviews
Toronto, Canada
Reviewed 6 June 2013

My hubs and I had 2 nights booked at the Castle Hilo, however once we checked-in, we immediately checked-out. I agree with the other reviews, which says that the hotel is very old and how ! It's good value for what it offers, however I am very sensitive to smells and I would not have been able to spend the...

3Thank MrMaxPower
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guests: Aloha! Thank you for your review of our hotel. I am sorry to have failed in meeting your expectations. We are in the process of refreshing our hotel. After working on our foyer, meeting rooms, restrooms, restaurant and lounge, we are currently working on our guest rooms and corridors. This phase should be completed by the end...

Sydney, Australia
Reviewed 6 June 2013

We stayed in a delux room at the hotel overlooking the water.... the area was very quiet, and the views were extremely beautiful..... the service and staff were great.... the hotel provided a tour desk that was very helpful. The bar area was nice and friendly... the rooms were tidy and the beds were really nice... the only thing I...

2Thank Ciabarton
Rio de Janeiro, RJ
Reviewed 31 May 2013

The hotel has a fancy lobby... so you get very disappointed when you arrive in your room. Mine was decorated probably in the early 50's, and it smelled like mold. I bought some fresh fruit that I had to take to the trash 12 hours later, once it was full of mold... Terrible place to stay.... Just go there after...

2Thank Andressa A
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guests: Aloha! Thank you for your review of the Hilo Hawaiian Hotel. Yes we are an older hotel but the youngest and most popular of the hotels on hotel row in East Hawaii. I do apologize to have failed in meeting your expectations. Our Owners have consented in renovating all of our guest rooms and corridors which will...

Greenwich, London
Reviewed 28 May 2013

1960s hotel with a cool open plan lobby and architecture, very Elvis Presley. Its undergoing refurbishment, but my old style decorated room was clean and fine as long as you don't mind beige. Great location for Hilo, and wonderful view over coconut island. Breakfast was very good and bar served good cocktails, etc. The service at the hotel was fine....

1Thank butlen
Amarillo, Texas
Reviewed 27 May 2013

We were at this hotel in March of this year during my husbands and my trip to Hawaii. I booked through an online agency because we wanted to spend some time in Hilo and in Volcano. If I could do it over, I would just go directly to Volcano and drive into Hilo. The hotel was ok for our needs,...

Thank JenniferCAMA
Bowling Green, Ohio
Reviewed 25 May 2013

If you want a noisy hotel - stay at the Hilo Hawaiian. When I arrived there were all these kids running around and going through all the hallways in the name of some local middle school graduation. When I first call to make a reservation the front desk told me they could not do it. So...I had to call back...

1Thank Dr T
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guests: Aloha! Thank you for sharing your experiences with us. I do apologize if we have failed in meeting your expectations. We are a very busy hotel which is often filled to capacity that provides accommodations to all. We do our best to please everyone but there are times where it is basically impossible. We do accommodate student...

Bent NM
Reviewed 23 May 2013

A 1960s hotel undergoing its first renovation leaves much to be desired from a lodging standpoint, but it is in a perfect location. Formerly the Hilo Hawaiian, this is now Castle Hilo but the signs aren't up yet. Just enter at the Hilo Hawaiian sign. Good parking at the main door or covered underground. Excellent park nearby for an after...

1Thank Odis P
Fruit Heights, Utah
Reviewed 23 May 2013

We stayed at this hotel for three days in mid-April 2013. I’ll warn you ahead of time that this is a rather wordy review. I rely on TripAdvisor so much when making our travel plans, and I hope others will find this useful. So many reviews on TripAdvisor are subjective, and you have to consider the source, so here’s my...

10Thank CoupleOfNuts2
Reviewed 23 May 2013 via mobile

This hotel is very nice looking from the lobby but the rooms are in terrible need of a remodel. Average service. The hotel is in the process of a renovation, but we were on the second floor and the rooms were clearly not updated. The photos look great, so the hotel might be very nice when completed. The view from...

Thank juliebu2000
Norwich, United Kingdom
Reviewed 23 May 2013

I write this review as things stood when we visited but the hotel is undergoing refurbishment so some things will be better soon. The room was clean and comfy with air con and the view was lovely (Coconut Island). There was no fridge in the room which was a major negative point but I emailed Castle Resorts who have assured...

2Thank OrioleMcFlurry

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09/04/2017 10/04/2017
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  • Pool
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Paid Wifi
  • Paid Internet
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. ... more   less 

Additional Information about Castle Hilo Hawaiian Hotel

Address: 71 Banyan Drive, Hilo, Island of Hawaii, HI 96720-4693
Region: United States > Hawaii > Island of Hawaii > Hilo
Price Range: €130 - €177 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Castle Hilo Hawaiian Hotel 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Hilo Hawaiian Hotel
Castle Hilo Hawaiian Hotel Hawaii
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hilo Hawaiian Hotel staff and other travellers.
24 questions
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Beaver Creek, Canada
4 months ago
washington state
Phoenix, Arizona
over a year ago

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Questions? Get answers from Castle Hilo Hawaiian Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a bay view for the best view is you are wanting to see the best views”
 of 5 bubbles johngA8896FZ, 16 Mar 2017 | Read review
“great views from 8th floor”
 of 5 bubbles LuckyGirl03, 15 Mar 2017 | Read review
“Higher floors toward the ends are quieter.”
 of 5 bubbles , 2 Mar 2017 | Read review
“If you can upgrade to the water view, it's worth it”
 of 5 bubbles 788debras, 26 Feb 2017 | Read review
“Be sure to get a waterfront room.”
 of 5 bubbles 154jillianr, 25 Feb 2017 | Read review
5 of 5
US$135* /night
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Prices are for 1 room, 2 adults
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