This was a very last minute situation. My family was in a bind and we needed a place to stay for two nights. Within hours (less than three) of making our reservation my daughter got sick so we decided to drive home to Ocean View instead. I called the hotel and asked to please cancel our reservation for this reason. I was informed that I would be charged a "one night cancellation fee". Right now we are all living in an unprecedented time with COVID, the unexpected can and does happen. A lot of people are struggling right now and can't afford to be spending unnecessarily. I would hope businesses would put peoples needs before greed.
Hilo Hawaiian is in a great location. We always stay there while in Hilo. The employee there named Milton helped us find what we lost in our room and kindly returned it to us. It’s nice to know there are honest and caring people like him. Just a relaxing and safe place to visit and spend your vacation there!
Check in service with staff went swift and friendly. Parking is best on the basement floor. Many mounted cameras facing all directions with security guards actively walking the property. Access to a small store selling basic essentials with local only stuff. Bathrooms are located at the basement parking lot near elevators. Our room was 743, corner suite facing Hilo Harbor. It was good. Although, sheets on the bed were spotted and environment felt stuffy. Tempted to call and make a room change request, but our time was late at night. I covered the bedding with towels and opened all the glass louvered windows in the room. Our suite included a small kitchen and a living area separate from the bedroom which was good. Amenities like shampoo and conditioner are for one person use. I put a generous gratuity upon our departure for the maid on the sheets.…
My husband and I stayed three wonderful nights at the Hilo Hawaiian. We had the ocean view room looking over the Coconut island, and the view was nothing short of spectacular! We spent a lot of time on the balcony/lanai. Although we did not get daily house keeping service due to COVID-19, the house keeping Dept was responsive to our request for clean towels and coffee, etc. I especially appreciated kind and wonderful staff. I would stay again when we visit Hilo!
We always stay at this resort when we on on the Hilo side of the Hawaiian. Very impressed with their redo - the rooms are very clean and the beds are wonderful This hotel is close to a beautiful park for walking and enjoying the bay views
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