We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

View Deal
14/05/2017 15/05/2017
1 room 2 adults 0 children
Great Deal
Compare best prices from top travel sites
and 10 more sites!
Professional photos
Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

267 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
  • More
Showing 253: English reviews
Start your review of Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
 Click to rate
Greater Cleveland
Reviewed yesterday NEW

The air conditioning did not work well. I had the thermostat set at 64° (lowest possible temperature) the entire time I was there for two nights. It was also already on when I arrived. The lowest temperature the thermostat read was 76° early one morning. It stayed at 78° and 79° the rest of the time. I went down to...

Thank ClevelandBeachBoy
Bedford, NH
Reviewed 15 February 2017

My wife and I stayed on the Big Island of Hawaii in February 2017, being Hilton Honors members looked for a Hilton branded property and came across the Grand Naniloa. This hotel is under a huge renovation, but our guest rooms were clean, comfortable and had a great view of the Hilo Bay. The bed was very comfortable, along with...

2Thank ChrisK162
About Hotel's Favourite Review
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Aloha Chris K, Thank you so much for such a great review, We at the Grand Naniloa are happy that you enjoyed your stay with us and hopefully we will get the chance to have you as our guest again sometime in the near future. Mahalo Nui Loa!

Rockford, United States
Reviewed yesterday NEW

We were very happy with the view, the service, the staff. I walked to Merrie Monarch events and into downtown Hilo every day. Got a great deal on the room. All of the staff were very professional and friendly. Easy to get to the Hilo Airport.

Review collected in partnership with DoubleTree by Hilton
Thank elizabethpA502RJ
honolulu, United States
Reviewed 2 days ago NEW

great price, wonderful service, very clean! Staff was very attentive and really tried to make sure you did not need anything, and if you did they would take care of it right away. Great experience as soon as you drove up to the hotel. The greeters were very friendly and showed the ALOHA spirit!

Review collected in partnership with DoubleTree by Hilton
Thank bobbiee961
Lakeland, Florida, United States
Reviewed 3 days ago NEWvia mobile

This is old style resort hotel, right on Hilo Bay. Air conditioner in first room sounded like a jet engine, they made it right be giving us a different room. Free Breakfast for diamond, but only scramble eggs and no options for an upgrade. Dinner was soup, salad and two choice of entrees. Neither was Vegetarian. Walked two hotels down...

Thank Ellsworth T
Reviewed 3 days ago NEWvia mobile

I'm currently a guest at the hotel trying to recover from jet lag. The hotel is lovely, the staff are fantastic and it is being let down by the noisiest air conditioning I've ever experienced in my 25 years of hotel stays. I did speak to reception and they sent maintenance, which I've read about in other reviews. The fellow...

Thank Missfussytraveller
Mundelein, Illinois
Reviewed 4 days ago NEW

My husband and I stayed in an Ocean Front room which i would highly recommend. The rooms are newly renovated and very nice. Our room overlooked the pool and bay area and we could see turtles swimming around. The hotel is close to many restaurants and stores. We didn't have any issues with parking. The lot fills up later at...

Thank PipT7
Reviewed 5 days ago NEWvia mobile

While the hotel is looking nice as a result of a refit they need to resolve a few issues. There is no proper a la carte Restaurant as they only offer a strange two choice only set menu each evening. Walking through the lobby on a Tuesday night (which wasn't much better Sunday or Monday) was like walking through a...

2Thank zenmichael
Dominican Republic
Reviewed 5 days ago NEW

We stayed at the Grand Hilo hotel it's a really place to stay there are two Free buffet breakfast.and the unit was so clean staff is friendly.Room on the south side are quieter higher floor have less A/C unit noise

Thank Jacky A
Reviewed 6 days ago NEW

Hotel has recieved some much needed reservations, and the rooms look nice. It's really the place to stay in Hilo. However, the two I've stayed there the ac is noisy an unbearable to fall asleep to. The hotel remided it with two free buffet breakfasts - a $30 value - after speaking up. Not sure that's a great trade off...

Thank Steve R
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Aloha Steve R, Thank you for taking the time to share your experience about your recent stay at our hotel. We are so sorry we fell short of your expectations. We hope to use your experience to better improve our guest experiences. We hope that you will reconsider staying with us in the not too distant future. Mahalo nui loa,

162 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (122)
Room/Suite (26)
View from Room (11)
Hotel & Grounds (21)
Pool/Beach Area (8)
Bathroom (10)
Dining (3)
Other (43)

Management photos: Courtesy of the property manager

All Management Photos (40)
Pool/Beach Area (2)
View from Room (3)
Hotel & Grounds (13)
Bathroom (4)
Room/Suite (12)
Business Centre/Function Rooms (2)
Other (4)
14/05/2017 15/05/2017
Hotels you might also like...
Also consider these accommodations in or near Hilo
0.2 km away
Castle Hilo Hawaiian Hotel
98.2 km away
Courtyard by Marriott King Kamehameha's Kona Beach Hotel
0.7 km away
Hilo Seaside Hotel
Show Prices
Show Prices
Show Prices
84.8 km away
Hapuna Beach Prince Hotel
96.3 km away
Sheraton Kona Resort & Spa at Keauhou Bay
88.8 km away
Hilton Waikoloa Village
Show Prices
Show Prices
Show Prices


  • Free Parking
  • Free Internet
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Golf course
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Free Parking
  • Conference Facilities
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Experience the relaxed pace of Hawaii Island when you stay at the newly renovated Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, located near downtown Hilo's quaint shops and eclectic restaurants, and the Hilo Airport. A favorite destination of both kamaaina and visitors for generations, the newly renovated waterfront hotel welcomes you with modern and stylish accommodations, an outdoor pool, a 9-hole golf course, and 24-hour front desk. Experience warm island hospitality for a truly unforgettable stay in the charming town of Hilo on the Big Island. FREE amenities include: FREE Round of Golf daily, FREE Parking, and FREE WiFi. ... more   less 

Additional Information about Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

Address: 93 Banyan Dr, Hilo, Island of Hawaii, HI 96720-4632 (Formerly Grand Naniloa Hotel)
Region: United States > Hawaii > Island of Hawaii > Hilo
Price Range: €114 - €211 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Naniloa Hotel Hilo - a DoubleTree by Hilton 3.5*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Orbitz, HotelsforEveryone, Hotwire, Priceline, Cheap Tickets, Travelocity, Hotels.com, Cancelon, getaroom.com and HotelQuickly so you can book your Grand Naniloa Hotel Hilo - a DoubleTree by Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Naniloa Volcanoes Hotel Hilo
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Grand Naniloa Hotel Hilo - a DoubleTree by Hilton staff and other travellers.
31 questions
Ask a question

See all questions (31)

Questions? Get answers from Grand Naniloa Hotel Hilo - a DoubleTree by Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room on the south side are quieter higher floor have less A/C unit noise”
538jackya, 25 Apr 2017 | Read review
“Upper floor facing bay”
steverL1411OJ, 24 Apr 2017 | Read review
“Ask for ocean or bay view with a lanai.”
funpig07, 18 Apr 2017 | Read review
“I suggest a corner room to get a larger view of the ocean”
EzraS_13, 12 Apr 2017 | Read review
“Above 4th floor for harbor view rooms”
Debits2000, 7 Apr 2017 | Read review
5 of 5
US$130* /night
View Deal
View all 14 deals
Prices are for 1 room, 2 adults
Change dates