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Candlewood Suites Cheyenne

116 reviews
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Traveller (11)
Room & Suite (21)
Overview
  • Excellent32%
  • Very good42%
  • Average17%
  • Poor6%
  • Terrible3%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
Pets Allowed
2.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (116)Write a Review
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1 - 5 of 112 reviews
Reviewed 29 October 2017

Check in was fast & friendly, Room was spacious & the kitchenette was a nice feature .. however the bathroom had NOT been thoroughly cleaned - there was still hair on the floor & some tolietries in the drawer from the previous guest - it...More

Thank JosieK16
Response from Michele F, General Manager at Candlewood Suites CheyenneResponded 3 November 2017

Dear JosieK16; I am sorry to hear that we dropped the ball on your room. I will be passing this on to the entire staff so that we can make sure that this never happens again. We want our guests to always have a clean...More

Reviewed 9 October 2017 via mobile

I stayed here for a month and For the most part they leave you alone. The front desk was friendly and helpful. The rooms are nice all though they don't offer anything bigger than a queen bed. They do have issues of people smoking inside...More

Thank Floyd F
Response from Michele F, General Manager at Candlewood Suites CheyenneResponded 16 October 2017

Dear Floyd F; I am sorry that you had a undesirable stay with us. I want to add that my housekeeping staff should be in there once a week and cleaning the room as close to a check out with out touching/disturbing our guests belongings....More

Reviewed 29 August 2017 via mobile

I stayed at the candlewood for a few weeks and the only good parts about the hotel were the clean rooms and the amazing girl at the front desk, Mallory. Housekeeping staff was nice at first but the longer you stayed the uglier they got...More

2  Thank Blaze121
Response from IHGService, Guest Relations Manager at Candlewood Suites CheyenneResponded 15 September 2017

Hi Blaze121, Thank you for your candid review, highlighting not only the bad but also the good points of your stay. Providing the highest level of hospitality is our priority and hearing we failed is disheartening. It is unfortunately to hear that our housekeeping and...More

Reviewed 24 August 2017

Recently I had the opportunity to stay at this facility. I had never stayed at a Candlewood property, but knew the brand to be part of InterContinental Hotels Group / Holiday Inn chain. This is more of an extended stay facility, with each of their...More

Thank 1DisneyFan1955
Management response:Responded 29 August 2017

Thank you for the feedback from your recent stay. I thank you for the kind words. We do tend to longer stays as our average guest stays about seven days straight. We are a little tricky to get to but I hope that once you...More

Reviewed 22 August 2017 via mobile

MALLORY at the front desk did not greet us at check in. We arrived at 2:40pm and she told us she was too busy and check in time was 3pm. Huh? We're the only people in line in the empty lobby. We came back at...More

3  Thank seastep
Response from IHGService, Guest Relations Manager at Candlewood Suites CheyenneResponded 6 September 2017

Hi seastep, Thank you for your stay and for taking the time to write a review of our hotel. I'm sorry to read that the service level of our staff did not live up to your expectations. Please allow me to follow up on your...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$86 - US$230 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms
Details
Price range
US$86 - US$230 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms
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Traveller (11)
Room & Suite (21)
Questions & Answers
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sharon s
1 September 2014|
AnswerShow all 3 answers
Response from James P | Reviewed this property |
They do not have a continental breakfast but do have a very nice kitchen area in each room. Downtown is only minutes away
0
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Room Tips
"I cannot provide a good tip in choosing a room"
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"Good: dog friendly. Bad: unclean (another dog's poo left in room)."
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"Go somewhere else where the wifi and the staff are dependable..."
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"After roaming the halls for a wifi connection that will support wifi calling for days, I've found that I..."
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