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I have stayed at the motel quiet a few times and the thing that really bothers me is the rooms are NEVER reading on time, My husband and I wanted to check in on time and go use the pool before we had to go...More
Response from Susan C, Manager at St. Croix Casino & Hotel Turtle LakeResponded 25 April 2016
We’re sorry that you experienced some difficulties during your last stay. We appreciate your comments and suggestions. They will be forwarded to Hotel management. Thank you.
In my experience, most casino hotels are pretty nice. This one was not. The lobby was dirty and people seemed to be milling around without much to do. There was an odd smell in the air and a 'security' guy sitting at a desk. This...More
Thank Christine C
Response from Susan C, Manager at St. Croix Casino & Hotel Turtle LakeResponded 14 April 2016
We appreciate all guest input and are sorry your stay was not satisfactory. Your comments will be forwarded to Hotel management. Thank you.
My Husband and I had a great time at the hotel. The beds are comfortable, there is plenty of towels and washcloths, The bathroom floor shines so beautifully, plenty of hot water, and great showerhead. There is plenty of cups, soap and shampoo. Very clean....More
Thank Julie G
Response from Susan C, Manager at St. Croix Casino & Hotel Turtle LakeResponded 8 March 2016
We’re pleased that you had a pleasant stay with us in Turtle Lake. Thank you for your kind review.
I've stayed here many times.
The rooms are pretty average, could use some updates. BUT, if you spend the $$ to stay in one of the suites, you will not regret it! I was so surprised that there were 2 bathrooms in the suite I...More
1 Thank Kris J
Response from Susan C, Manager at St. Croix Casino & Hotel Turtle LakeResponded 29 February 2016
Thank you for your review of our hotel suites. We appreciate your business and look forward your return visits.
We've stayed at this place on VD weekend for many years now, and they have not put a penny in the place in over 10 years. When we tried to check in about 3 pm, we were told it would be over an hour wait...More
2 Thank COREYATMN
Response from Susan C, Manager at St. Croix Casino & Hotel Turtle LakeResponded 22 February 2016
Thank you for your comments. We apologize for your inconvenience and cleanliness concerns. Customer care and service is our priority and your complaints will be forwarded to Hotel Management.