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Timber Ridge Lodge & Waterpark

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Timber Ridge Lodge & Waterpark
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1,151 Reviews from our TripAdvisor Community

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Showing 1,148: English reviews
Milwaukee, Wisconsin
Reviewed yesterday NEW

The children's smiles in the waterpark and at the activity room made this experience priceless. There also was the walk around Lake Geneva's frozen lake (actually on top of the ice) and their cute shops. We had a ball at restaurants and in our room. This was a birthday celebration my grandson will never forget. There were small quirks like...

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Helpful?
Thank sanchemx
Chicago, Illinois
Reviewed 4 days ago NEWvia mobile

We visited with a number of other families to ski and swim. The rooms are designed for families (be sure to note you need your key to adjust the set point of the heat in the room) with a separate bedroom area for the adults, and pull out for the kids with a one bdrm and two bdrms are both...

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Helpful?
2Thank moc227
Mark F, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

moc227 – Thank you for the great review! I am happy your family enjoyed the amenities our resort has to offer, and you were even able to explore the many activities our property has available. I look forward to your next family adventure with us! – Mark

Reviewed 4 days ago NEW

Had a great time with a large group of families! The staff was very accommodating to our large group. They put us all in the same hallway so that we can enjoy our stay together! Very kid friendly and staff was very nice. Our group plans on going every year!

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Helpful?
1Thank Bridget M
Mark F, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

Bridget M – I am thrilled your family enjoyed their recent get together with us, and that you even plan to visit us again in the future. Thank you for your wonderful review and I look forward to your next gathering with us! – Mark

Reviewed 4 days ago NEWvia mobile

We were celebrating my son's first birthday and we had an absolutely AMAZING time. Everyone was so friendly and he definitely felt like a little VIP. It couldn't have gone better and we can't wait to go back!

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Helpful?
1Thank Annie A
Mark F, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

Annie A – Thank you for the fantastic review! I am delighted your son’s birthday was a success and it sounds like lasting memories were made. I look forward to your next celebration with us! – Mark

Reviewed 1 week ago

Booked 1 room for Dec 27-29. Booked online (received cookies at check in). Able to check in early. The water park is great, lifeguards present. Staff always upbeat and always going out of their way to help. Fun, manageable water park - best for younger kids. There's an area for little kids, a hot tub for adults, the lazy river,...

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Helpful?
1Thank Cathy P
Mark F, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

Cathy P – Thank you for your wonderful review. I am happy your family enjoyed their recent visit with us, it sounds like wonderful memories were made. I look forward to welcoming you back in the near future. – Mark

chicago
Reviewed 1 week ago

We arrived there early an our room was ready, which was very nice. The room smelled a bit 'funky' but looked clean. It almost seems like it's made for after pool activity as the furniture had nylon like quality. We ate at Grand Geneva for dinner and my wife inquired if we could switch our room for the night. To...

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Helpful?
Thank kpmd2000
Mark F, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

kpmd2000 – Thank you for your review. I am disheartened our rooms fell short of your expectations. If you wish to discuss your stay in further detail you can contact me directly. – Mark

central Il
Reviewed 2 weeks ago

Booked 4 rooms for Jan.6-8. Elizabeth took our reservations, so helpful. Answered all our questions. Small problem occurred when she quoted me wrong price on lift ticket. There would be 7 of us skiing. She said lift tickets were 20.00 per person. Our daughter called the resort asking pricing for ski rentals and she called me saying lift tickets were...

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Helpful?
1Thank luvtafish
Mark F, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

luvtafish – Thank you for the detailed and fantastic review! Our team strives to provide excellent customer service, and I am delighted your situation was rectified. It sounds like overall the family had a great time and we look forward to your next adventure with us! – Mark

A TripAdvisor Member
Level Contributor
3 reviews
3 hotel reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

We brought our special needs daughter to go to the Waterpark here. We are very disappointed. Was very cold and the chlorine burned our eyes. But that wasn't the worst of it. They do not have any steps for special needs or for small children or adults with trouble doing ladders. I have never been to a pool that didn't...

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Thank A TripAdvisor Member
Mark F, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

Thank you for taking the time to write a detailed review. We appreciate all feedback as an opportunity to improve our services. I am disappointed to hear that your family did not find our waterpark accommodating for your family’s needs. You are correct that not all of our pools have steps available. Our activity pool is the only pool that...

Chicago, Illinois
Reviewed 2 weeks ago via mobile

We have stayed at the Grand Geneva multiple times in the past and loved it. We decided this time to try staying at Timber Ridge as a suite is always better/easier with kids. What a mistake. First, our room wasn't ready until 5, when check in was supposed to be at 4. Then, the high floor room that we requested...

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Helpful?
Thank chimomoftwo
Mark F, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

chimomoftwo – Thank you for a detailed review. I appreciate all feedback as an opportunity to improve our services. I am disheartened that our rooms fell short of your expectations. We take pride in our resort’s cleanliness and know that the challenges you experienced are not our normal standard. I have provided your feedback to our housekeeping team so we...

Chicago, Illinois
Reviewed 2 weeks ago

We went with my 7 year old son and another family with a 6 and 5 year old. They really enjoyed the waterpark. My son is tall for his age and a good swimmer and we felt comfortable letting him be fairly independent in the waterpark because it is relatively small. He could go on the slides by himself (48...

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Helpful?
1Thank 307Sharon
Mark F, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

307Sharon - Many would agree that our waterpark is smaller than some of the “mega waterparks” in Wisconsin, which is a benefit to those families who feel comfortable in a smaller environment. I am happy to hear that it was a good size for you and your family this visit. Our resort has many activities and amenities available all year...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Timber Ridge Lodge & Waterpark

Address: 7020 Grand Geneva Way, Lake Geneva, WI 53147-5105
Region: United States > Wisconsin > Lake Geneva
Price Range: €183 - €288 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Timber Ridge Lodge & Waterpark 3.5*
Number of rooms: 225
Reservation Options:
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Also Known As:
Timber Ridge Lodge & Waterpark Hotel Lake Geneva
Timber Ridge Hotel
Timber Ridge Lake Geneva
Timber Ridge Lodge And Waterpark
Timber Ridge Lodge Lake Geneva
Hotel Style:
#1 Spa Hotel in Lake Geneva
#2 Family Hotel in Lake Geneva
#4 Romantic Hotel in Lake Geneva
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Questions & Answers

Here's what travellers have asked, with answers from Timber Ridge Lodge & Waterpark staff and other travellers.
21 questions
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over a year ago
6 months ago

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Questions? Get answers from Timber Ridge Lodge & Waterpark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room Tip: End rooms by elevator”
 of 5 bubbles 339cathyp, 13 Jan 2017 | Read review
“End rooms by elevator”
 of 5 bubbles luvtafish, 9 Jan 2017 | Read review
“Ask for a room on the upper levels away from the first floor and waterpark entrance if you want less noise.”
 of 5 bubbles snoopylb, 20 Dec 2016 | Read review
“Your cell phone and Wifi won't work well on lower level”
 of 5 bubbles stefrz, 30 Nov 2016 | Read review
“Cell phone service does not work on 1st floor”
 of 5 bubbles michelleR2272EM, 28 Nov 2016 | Read review
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