We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Charmant Hotel

Traveller (272)
Room & Suite (73)
Dining (27)
About
Location
Cleanliness
Service
Value
Travellers' Choice 2018 Winner
Certificate of Excellence
Welcome to The Charmant Hotel, a 67-room upscale boutique hotel in historic downtown La Crosse, Wisconsin. Our hotel is a renovated candy factory, built in 1898. Architectural details of the original building have been preserved and reimagined, including maple wood flooring, wood beams, and exposed brick. Some say these materials still emanate the sweet smell of candy. Regarding our name, Charmant was a premium line of chocolates produced by the former Joseph B. Funke Candy Company. Charmant is also the French word for "charming," reflecting the hotel's friendliness, whimsy, and allure. Embracing locals and visitors alike, The Charmant Hotel is the heart of hospitality in La Crosse. Our rooms and suites feature premium amenities. Event spaces are available for business gatherings or private dinners. Our restaurant features a warm, inviting ambiance serving market driven, rustic French influenced cuisine using fresh ingredients sourced from local and regional farmers and purveyors. Offering daily breakfast, lunch, and dinner service, the dishes emerging from the open kitchen are fresh, simple, and down-to-earth. The 75-seat restaurant offers outdoor patio dining and a private dining room. Additional food and beverage venues at The Charmant Hotel include a cocktail bar and lounge, a "parlour" offering coffee and spirits, a rooftop terrace serving wood-fired pizza, and a sweet bar with pastries and handmade confections. Bon appetit!
Read more
Property amenities
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
Show more
Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Great View
River View
HOTEL CLASS
Hotel links
Visit hotel website
Reviews & more
2,355Reviews
312Photos
2Q+A
100Room tips
Traveller rating
  • 2,020
  • 213
  • 87
  • 27
  • 8
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
I woke in middle of night itching, turned on lights flipped back covers to discover sheets dirty and full of hair. Night staff was great quickly brought new linens helped me change bed. They provided me with 50% off room and free breakfast. Upon further inspection the next
Read more
Response from Sean C, General Manager at The Charmant Hotel
Responded 4 days ago
Dear Jodi, I am very sorry you feel this way and your experience should have never occurred. We have addressed the cause and we don't anticipate this to be a situation anytime in the future. I spoke with our Front Desk associate who checked you out and I understand that you were satisfied with the resolution. At Charmant, we empower our associates to make decision as if they were the GM, however I agree that myself or another manager should have followed up here. We will make sure to do better next time and I would love it if you could email me directly so I can ensure things are absolutely perfect for you next stay with us. Thanks for posting your review, we always welcome feedback to continue to progress on expectations and service levels. Best, Sean
Read more
Hotel's Favourite
The Charmant Hotel in LaCrosse, WI is one of the best small hotels in America. Why? Here's why, the staff is welcoming and at the same time consummately professional. The downtown location offers a grand view of the Mississippi River and borders a beautiful park and
Read more
Response from Sean C, General Manager at The Charmant Hotel
Responded 5 Jul 2018
Thank you for taking the time to review your recent stay, Les! We are so glad you speak so highly of Charmant! We are lucky to be located in such a beautiful city with so much to offer. We are happy to hear that our staff provided you with such prompt service. Hopefully your next stay with us is right around the corner! -Sean, GM
Read more
The Charmant lived up to its name -- it is very charming. The rooms are beautiful with a lot of attention to detail. We had a view of the river and could easily take a walk along the riverfront.. The restaurant was also great.
Read more
Review collected in partnership with this hotel
Response from Sean C, General Manager at The Charmant Hotel
Responded 6 days ago
Curious03127072182, Thank you for your review! We are so lucky to have such beautiful views of the river. It is wonderful to hear that you enjoyed our dining experience and appreciated our charming location here in La Crosse. We look forward to seeing you again soon! Take care, Sean C.
Read more
This hotel exceeded are expectations in every way . Everyone we dealt with was fantastic and the hotel is very charming. We ate dinner and breakfast her and each meal exceeded our expectations . Well done in all areas. We will be staying here again.
Read more
Review collected in partnership with this hotel
Response from Sean C, General Manager at The Charmant Hotel
Responded 6 days ago
Doug M, Thank you for taking the time to review our location! It is great to hear that you enjoyed our dining experiences, as well as our staff. We would love to see you again soon! Take care, Sean C.
Read more
What a delightful stay! The hotel is beautiful, the restaurant is fantastic, and the service and attention to detail were top notch. We even received an upgrade for our anniversary stay here. I would absolutely recommend this for a getaway.
Read more
Review collected in partnership with this hotel
Response from Sean C, General Manager at The Charmant Hotel
Responded 6 days ago
Dear Go06847845516, Thank you for taking the time to review us! We are so glad that we were able to make your anniversary special this year. Please come back soon to visit us! We would love for you to be able to explore more of what La Crosse has to offer! Thanks again for your kind words, Sean C.
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining
Rotary lights display from room 412
Corner room 412
corner room 412
Rom 412 bathroom
PreviousNext
12345615
"Upper level, facing river"
"Riverview for quiet, corners are large"
"It's a boutique hotel so the rooms all vary slightly--you can request a "large" room in terms of square footage."
"Rooms are beautiful with a loft theme. Luxury bedding."
"Did not stay in a room, only went for drinks and an outdoor concert."
PreviousNext
12345620
PRICE RANGE
US$156 - US$293 (Based on Average Rates for a Standard Room)
LOCATION
United StatesWisconsinLa Crosse
NUMBER OF ROOMS
67
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing