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Guesthouser 5 Bhk Homestay 5150

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Kanthanpara, Meppadi 673577 India
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#10 of 20 B&Bs / Inns in Meppadi

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Kanthanpara, Meppadi 673577 India
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bill b wrote a review Feb 2020
Harlow, United Kingdom54 contributions30 helpful votes
We booked a room through this company in February 2019 and paid a deposit. The balance was due in December 2019, however we were immediately bombarded with emails saying we had to pay the balance straight away or we would loose the accommodation. We therefore paid up. In January 2020 we arrived at the hotel at 4.00 am after a very long journey and we’re advised that no accommodation had been booked. After trying to contact Guesthouser by phone with no success we were forced to pay for accommodation again. After three days we managed to contact Guesthouser by email and they told us they had not been operating for the past few days and they would phone us to explain. Obviously no phone call was received. We then received a further email saying we would receive a full refund. Obviously no refund has been received either. After two weeks in resort, we received a further email saying that our accommodation was overbooked (bearing in mind we were actually staying there) and Guesthouser would ring us to arrange alternative accommodation. Obviously they did not ring us ! I could go on but I am bored with speaking about this totally appalling company and their lack of professionalism and customer care. I will however continue to post these negative comments until we receive a full refund, compensation and an apology My advice - DO NOT USE GUESTHOUSER
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Date of stay: January 2020Trip type: Travelled as a couple
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PRICE RANGE
US$419 - US$533 (Based on Average Rates for a Standard Room)
LOCATION
IndiaKeralaWayanad DistrictMeppadi
NUMBER OF ROOMS
5
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