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SpringHill Suites Wheeling

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SpringHill Suites Wheeling
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290 Reviews from our TripAdvisor Community

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Showing 290: English reviews
Pittsburgh, Pennsylvania
Reviewed 21 August 2015

SpringHill on the surface is what you would expect; a clean, biz/suite hotel that seems updated and has a noticeably higher room rates for the area. Not a big deal, I don't mind paying up for a better stay. I wish that were the case. We checked in early in the afternoon to drop off our bags and go out...

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Helpful?
Thank Ryan D
Chris H, General Manager at SpringHill Suites Wheeling, responded to this review

Thank you for taking the time to comment about your stay at our hotel. We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. I am sorry to hear that you were not satisfied with the climite controls in the room....

Frankfort, Kentucky
Reviewed 16 August 2015 via mobile

This is the second time I have stayed at this hotel this year. I'm very sorry that I forgot to leave a [good] review the first time. I was there in March and again this month so I would definitely recommend this hotel to anyone. It's a lovely facility with clean rooms and professional staff.

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Helpful?
Thank obirar1
Chris H, General Manager at SpringHill Suites Wheeling, responded to this review

Thank you for taking the time to comment about your most recent stay at our hotel. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Once again, thank you for your review and we hope...

Delaware, Ohio
Reviewed 12 August 2015

August 7th and 8th I was in Wheeling for my class reunion. I have stayed at this property several times in the past and I have always been pleased. This stay was no exception. Clean rooms and a great location. The only reason I did not give it 5 stars was there were no beverages in the lobby. I thought...

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Helpful?
1Thank SueSue783
Chris H, General Manager at SpringHill Suites Wheeling, responded to this review

Thank you for taking the time to comment about your most recent stay at our hotel. We are deeply elated that we have been your constant hotel of choice when you're in Wheeling. We will look and see what options we can provide for our guests as far as complementary beverages in the lobby. We are always trying to improve...

Harrisburg, Pennsylvania
Reviewed 10 August 2015

We booked this hotel based on other reviews, the location and price. We were attending the 3-day blues festival. Overall, the hotel was clean and met our needs. The beds were what I would consider hard, but we do not like a real soft mattress. I did have to call the front desk the 2nd night upon returning to our...

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Helpful?
Thank Jaye11D
Chris H, General Manager at SpringHill Suites Wheeling, responded to this review

Thank you for taking the time to comment about your stay at our hotel. We are glad we were able to meet your needs while you were in town for the annual Bluesfest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to...

somewhere
Reviewed 8 August 2015

Decent room. The pool is smallish, but open until 11pm. It worked for our kids. The hot tub was too splashy for some reason. The breakfast was decent, including eggs and sausage. I don't believe there was any waffles or pancakes, etc. The rooms seemed clean, other than one had a stain on the wall that looked like blood. Staff...

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Helpful?
Thank jcoldc
Chris H, General Manager at SpringHill Suites Wheeling, responded to this review

Thank you for taking the time to comment about your stay at our hotel. We are glad to hear that you enjoyed your stay with us! We truly appreciate your business and are very happy to hear that our staff and service met your needs and expectations. I hope your next stay and just around the corner. Call us if...

West Virginia
Reviewed 31 July 2015

Hotel was nice and in a good location. And it was QUITE!!! Staff was mostly pleasant, though housekeeping swore several times loudly while talking to each other across the hall. Housekeeping should be trained in guest etiquette, and advised not to yell back and forth to each other as they are cleaning rooms adjacent to each other. One called out...

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Helpful?
1Thank Jen s
Chris H, General Manager at SpringHill Suites Wheeling, responded to this review

Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. I do apologize for this bad experience. Please note that this information has been passed on to our concerned staff. This is very disappointing to hear, but we hope you give us another chance to make it...

Portland, Oregon
Reviewed 30 July 2015

Nice property, quiet rooms. The only thing available was a king "suite" so we paid more than we wanted, but were willing, given it was the end of a long days drive. The bed was comfortable and I think the extra "living area" helped buffer any noise from other rooms down the hall. We faced the front of the property...

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Thank LRRmom
Chris H, General Manager at SpringHill Suites Wheeling, responded to this review

Thank you for taking the time to comment about your stay at our hotel. Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property just right outside of downtown Wheeling. Our hotel has an excellent location that brings our guest just a few minutes away from...

salzburg
Reviewed 26 July 2015

Locaed on a hill with nice views - probably - from all rooms; hotel well run, tastefully decorated, very friendly and welcoming staff; rooms, beds comfortable; good breakfast selection with excellent(!) coffee. I particularly liked the evironment policy of this hotel - a choice of not changing bed sheets every day, re-use towels, etc. (I am always astonished why not...

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Thank franzsalzburg
Chris H, General Manager at SpringHill Suites Wheeling, responded to this review

Wow! Thank you for taking the time to give us such a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

louisville
Reviewed 25 July 2015

The hotel had big nice beds.Not a great location for us. We got this on Priceline for 120.00 I think. The breakfast was mostly gone when we went down at 8:30. The person puts out just a few eggs and they are gone as soon as she puts them down, no strawberries. one slice of ham etc. The garbage was...

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Helpful?
1Thank hersey24
Chris H, General Manager at SpringHill Suites Wheeling, responded to this review

Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear about the poor service you experienced with our breakfast and that it didn't meet your expectations. We are currently in the process of training a new staff member and this information will be critical to improve our staff service....

Reviewed 12 July 2015 via mobile

The hotel was very clean and desk staff were very friendly. They even permitted my husband and I to park our motorcycles under the roof of entry in the rain. The rooms were spacious. However, all of the rooms have the bathroom entrance at the end if the bed. That leaves the TV to have to go on a dresser...

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Helpful?
1Thank Dena H
Chris H, General Manager at SpringHill Suites Wheeling, responded to this review

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about SpringHill Suites Wheeling

Address: 908 National Rd, Wheeling, WV 26003-6441
Region: United States > West Virginia > Wheeling
Price Range: €89 - €142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Wheeling 3*
Number of rooms: 115
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Also Known As:
Springhill Suites Wheeling Hotel Wheeling
Wheeling Springhill Suites
Hotel Style:
#4 Romantic Hotel in Wheeling
#4 Business Hotel in Wheeling
#4 Family Hotel in Wheeling
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Wheeling staff and other travellers.
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Questions? Get answers from SpringHill Suites Wheeling staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room facing Wheeling Jesuit University”
 of 5 bubbles jtwned24, 14 Jan 2017 | Read review
“Hotel is far enough off the interstate to not have any issues.”
 of 5 bubbles joev523, 10 Jan 2017 | Read review
“All rooms are quiet as it is off the road, up a steep hill.”
 of 5 bubbles AndoBeatts, 23 Oct 2016 | Read review
“Just ask what you need, they will tell you and hook you up.”
 of 5 bubbles footey15, 5 Oct 2016 | Read review
“Ask for a room that overlooks Wheeling Jesuit”
 of 5 bubbles Powell47, 30 Sep 2016 | Read review
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