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Holiday Inn Express Charleston / Southridge

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Traveller (16)
Room & Suite (22)
Traveller (16)
Room & Suite (22)
Dining (2)
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
The Holiday Inn Express Hotel & Suites Charleston-Southridge features 84 guest rooms five levels. We are conveniently located between two shopping plazas and two dozen restaurants are nearby. Additionally, we are convenient to downtown Charleston and Yeager Airport. Hotel features include: two meeting rooms equipped with high speed internet access, an indoor pool, hot tub, free local phone calls and a complimentary continental breakfast. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and eggs. We have also created the world's best tasting cinnamon roll. Guest room amenities include: coffee makers, high speed internet access, iron & ironing boards, hairdryers and two phones with two separate phone lines, mini refrigerator and microwave. Visit South Charleston, WV and stay smart at the Holiday Inn Express Hotel.
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Property amenities
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Wheelchair Access
Free High Speed Internet (WiFi)
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Hot Tub
Indoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Family Rooms
Microwave
Good to know
HOTEL STYLE
Mid-range
Family
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Annual Sale
Hotel deals
Location
Full view
61Somewhat walkable
Grade: 61 out of 100
25Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
Reviews & more
100Reviews
42Photos
0Q+A
16Room tips
Traveller rating
  • 38
  • 28
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  • 9
  • 6
Time of year
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  • English
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Easy to find. Plenty of parking. Check in was quick. Room was clean. Beds felt to be in the hard side. Breakfast below average. Close to restaurants. Stayed with a larger group so may not have been our first choice.
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Response from GuestsServices, Guest Services at Holiday Inn Express Charleston / Southridge
Responded 2 weeks ago
bwwilliams65, Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed a quick check-in and a clean comfortable room, in close proximity to lots of restaurants during your stay with us. We would love to hear more feedback from you on how we could improve breakfast choices / variety for you and future guests. Respectfully, Emily
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The staff was very gracious and welcoming during our stay. The room was very clean and comfortable. Breakfast in the morning was keep fresh and replenished when needed. Very enjoyable experience at this location.
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Response from GuestsServices, Guest Relations Manager at Holiday Inn Express Charleston / Southridge
Responded 14 Oct 2018
Richard W. Thank you so much for taking the time to review our hotel. We truly appreciate your business, and are so happy that you choose our hotel during your visit to Charleston, WV. We hope you come back and visit us! Respectfully, Tim
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Very pleasant stay for work. Everything I would expect from a Holiday Inn Express, and a bit more. Excellent location with tons of restaurants and shopping conveniently located. Exceptionally pleasant staff, and the warm complimentary cookies in the evening were a very pleasant s
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Response from GuestsServices, Guest Relations Manager at Holiday Inn Express Charleston / Southridge
Responded 19 Sep 2018
David M, Thank you so much for taking the time to tell us about your stay. We are happy that we were able to meet and exceed your expectations of what the Holiday Inn Express Brand is suppose to be. We look forward to serving you again the next time you are in the Charleston area. Respectfully, Emily Guest Services
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Stayed at HIE-Charleston Mon 07/09/2018 as 15K point reward night.

Hotel is about 5 miles from downtown. It's on an a hill off Rte 119 near plenty of restaurants and shopping. It is an older HIE with good external signage. Internal signage is adequate, but it took us a while
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Response from GuestsServices, Guest Relations Manager at Holiday Inn Express Charleston / Southridge
Responded 27 Jul 2018
Jerry C., Thank you so much for your review our hotel and providing us with feedback about your stay. We are happy that your stay was enjoyable apart from a few minor maintenance issues. we appreciate you reporting them, and rest assured that they have been taken care of. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We hope that you give us a chance to serve you again in the future, and give us an opportunity to earn those extra two stars from you. Respectfully, Joseph
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We had 3 rooms, 10 ppl staying. Location is great! Staff is very friendly. Breakfast was good, no complaints.

Everything else..... Just ok- The pool was a huge disappointment. Slippery tile, cold and smelly atmosphere. Very dated, cramped to get in ( like pinch your finge
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Response from GuestsServices, Guest Relations Manager at Holiday Inn Express Charleston / Southridge
Responded 27 Jun 2018
emilypS1911TX, Thank you so much taking the time to review our hotel. We are happy to hear that you enjoyed our location, staff, and breakfast. Thank you for informing us of your concern's, rest assured that your review will be discussed during our monthly managers meeting and improvements made based upon your feedback. We hope that you choose us again the next time, and give us a chance to earn those extra two stars. Thank you. Respectfully, Emily Guest Servcies
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SPACIOUS ROOMS
NICE BEDS
Bathroom
Bathroom
Mold in Bathroom
Previous
"Ask for a room away from the freeway."
"The only feature that was not great was the in room air conditioning units. The air conditioner was quite loud."
"Hotel has smoking rooms. If non smoker stay away"
"They may have suites, ask for upgrade?"
"best floors were 3 & 4"
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PRICE RANGE
US$104 - US$162 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express charleston / southridge hotel south charlestonholiday inn south charlestonsouth charleston holiday inn
LOCATION
United StatesWest VirginiaSouth Charleston
NUMBER OF ROOMS
84
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