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Quality Inn Shepherdstown

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Quality Inn Shepherdstown
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126 Reviews from our TripAdvisor Community

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Showing 126: English reviews
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Winchester, Virginia
Reviewed 14 February 2017 via mobile

My wife and I were in town for the night. Upon check in we were told that due to maintenance our king room was not available and the only room open was a single queen and no other compensation offered. On top of it being a smaller bed it was a handicapped room. Then they also have a random safe...

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Helpful?
Thank Adam S
ShepherdstownComfort, General Manager at Quality Inn Shepherdstown, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. On behalf of our entire staff, we sincerely apologize for any inconveniences experienced during your stay at...

Boynton Beach, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 7 October 2016

We had a very pleasant stay with a lovely free breakfast. The hotel was located in thee heart of town, and therefore we could leave the car and walk around the neighborhood( which happens to be avery historical city along with a popular college.

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1Thank Eddie B
About Hotel's Favourite Review
ShepherdstownComfort, General Manager at Quality Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for taking the time to leave valuable feedback regarding your recent stay at our hotel. We are glad to hear that you enjoyed your stay! Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of...

Pennsylvania
Reviewed 28 January 2017

Good night's sleep in a comfy bed in a clean room with fluffy towels for a reasonable price. Don't know what the complaints are about. This isn't The Bavarian Inn & the price reflects that. A great place to stay and explore the area without breaking your pocketbook!

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Helpful?
Thank Woodsylady
ShepherdstownComfort, General Manager at Quality Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for taking the time to leave feedback regarding your recent stay at our hotel property. It is always a pleasure to receive positive feedback! We greatly appreciate and value your feedback, which will be shared with our entire team. Your survey responses will serve as encouragement to the entire staff as we strive to continuously...

Reviewed 17 January 2017

nice looking hotel but leaves a lot to be desired. housekeeping was terrible with trash in the nightstand, open food in the refrigerator and NO toilet paper in the bathroom. Very limited outlets to recharge electronics and no outlet to plug in the supplied coffee maker. bathroom very small (door just clears toilet). desk was a 2 foot x 2...

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Helpful?
Thank bill k
ShepherdstownComfort, General Manager at Quality Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for taking the time to provide our hotel with your feedback I have shared your comments with my staff, and they join me in extending our apologies for failing to meet your expectations while staying at our hotel property. We take great pride in all the services which we provide to our guests, so if...

Reviewed 13 January 2017 via mobile

Staff was very helpfull I had no issues that needed adressing. A.c. unit was older and had a broken vent. The beds were older but still comfortable. Over all good hotel just needs updating.WiFi worked good as there were only about 10 cars in the parking lot.breakfast was as expected.

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Helpful?
Thank daniel b
ShepherdstownComfort, General Manager at Quality Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for your business and for taking the time to complete our online survey regarding your recent stay at our hotel. It is always a pleasure to receive positive feedback! Our staff and I greatly appreciate and value all of your feedback, which will serve as encouragement as we continuously strive to improve the quality of...

Phoenixville, Pennsylvania
Reviewed 19 November 2016

We had a nice handicap room with a comfy bed. The location is great! The grocery and drug store, with restaurants are within walking distance. Hotel staff were very helpful, including when we had to ask questions. They provide a very decent breakfast selection, important to me as I am diabetic. Room has a desk, and good wireless service. Adequate...

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Helpful?
Thank barbarachristy
ShepherdstownComfort, General Manager at Quality Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for taking the time to share such positive feedback! I have shared your comments with our entire staff, and they join me in thanking you for your all of your kind words. We take great pride in our hotel and the services which we provide to all of our guests. We are so pleased to...

Reviewed 11 October 2016

My family and I stayed here for one night. Front desk people were very nice and helpful, we asked for a roll away bed and they provided it immediately. The breakfast was good and its about 15 mins ride to Harper's ferry.

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1Thank Aparna N
ShepherdstownComfort, General Manager at Quality Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with such positive feedback! I have shared your comments with our staff, and they join me in thanking you for your kind words. We take great pride in our hotel and the services which we provide. We are looking forward to providing you the same pleasant accommodations and...

The Villages, Florida
Reviewed 1 October 2016

The hotel is near a very quaint and historic city of Shepherdstown as well as Gettysburg and Harper's Ferry. The rooms are quite small as well as the bath. The beds were very soft but all in all it was a comfortable stay.

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Helpful?
1Thank perrjojo
ShepherdstownComfort, General Manager at Quality Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are pleased to hear that you enjoyed your...

Columbia, MD
Reviewed 28 September 2016

My wife and I stayed at the Quality Inn for a couple nights and found it to be just average. The air conditioning unit was extremely noisy, appeared very old and we turned it off in order to sleep. The bathroom was very small and we had trouble closing the door because there was so little room to move. The...

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Helpful?
2Thank LordThomMohr
ShepherdstownComfort, General Manager at Quality Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for your business and thank for taking the time to leave feedback regarding your recent stay at our hote. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay for all of our many guests. I will share your comments...

Michigan
Reviewed 25 September 2016

This was the 3rd and last time we will ever stay at a Quality Inn. This hotel chain refuses to upgrade and replace old worn out EVERYTHING in their hotels. Wall paper peeling off the walls not to mention the stains on the walls. Bed was horrible...sleeping on a rock would have been more comfortable. The faint smell of mildew...

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Helpful?
2Thank Tesstr
ShepherdstownComfort, General Manager at Quality Inn Shepherdstown, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is very important to us, and we will be using the feedback you provided to make improvements if needed. I...

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Amenities

Highlights
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Business Centre with Internet Access

Additional Information about Quality Inn Shepherdstown

Address: 70 Maddex Square Dr, Intersection of Route 45 & Maddex, Shepherdstown, WV 25443-4321 (Formerly Comfort Inn Shepherdstown)
Region: United States > West Virginia > Shepherdstown
Price Range: €76 - €103 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Shepherdstown 2.5*
Number of rooms: 51
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Also Known As:
Comfort Inn Shepherdstown Hotel Shepherdstown
Shepherdstown Comfort Inn
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Questions & Answers

Questions? Get answers from Quality Inn Shepherdstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask to see it first”
 of 5 bubbles 664billk, 17 Jan 2017 | Read review
“elevators are available”
 of 5 bubbles barbarachristy, 19 Nov 2016 | Read review
“Just go and enjoy”
 of 5 bubbles 94eddieb, 6 Oct 2016 | Read review
“It's a quiet area -- all rooms are good (at least on Thursday and Friday nights).”
 of 5 bubbles , 21 Aug 2016 | Read review
“The hotel is not in a resort area, don't expect a view of anything awesome.”
 of 5 bubbles robertlD2488ZX, 16 Jul 2016 | Read review
5 of 5