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All reviews hi express cinnamon rolls stuck in traffic hot and cold items room was extremely clean off the highway heading north front desk clerk decent breakfast would definitely stay here again easy access hotel is beautiful rooms are comfortable halfway point breakfast room fitness center parking lot
Don’t get fooled by the aura of newness from the photos presented in their website. The hotel has a problem with bugs. A big one. Rooms facing the mountains (even numbers) are at risk. The room we’ve got (230) had more than 60 stink bugs....More
Thank Gino G
Response from Robert K, Manager at Holiday Inn Express Hotel & Suites RipleyResponded 4 weeks ago
Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.
I am deeply saddened to hear your stay with us wasn’t pleasurable. On behalf of our entire team, I would like to apologize for failing to...More
First time staying here, but would definitely stay again. I travel a lot with my husband, so I usually hang out in the hotel while he is out! The cleanest pool and spa area I have ever been. Staff very friendly, they gave excellent restuarant...More
Response from Robert K, Manager at Holiday Inn Express Hotel & Suites RipleyResponded 19 September 2018
Thank you for the taking the time to let us know about your most current experience at our Holiday Inn Express & Suites located in Ripley, West Virginia. We definitely appreciate feedback such as yours and are so happy to hear your stay with us...More
I got the last room available. Might be why it smelled like pets or old, dirty towels that have been in a laundry basket for too long. The area is quite rural, and I was at least glad to have a name I know with...More
Response from Robert K, Manager at Holiday Inn Express Hotel & Suites RipleyResponded 8 October 2018
Thank you for bringing this to our attention. It lets us know what we can do better to improve our services. We hope to have the opportunity to serve you again in the future. Thank you for choosing the Holiday Inn Express & Suites Ripley.
On our annual drive north, Ripley is a good half-way point for us. We like the HI Express because the rooms, especially beds, are comfortable, the a/c works well and the internet is great.
This time the front desk clerk really helped us. Had a...More
Response from Robert K, Manager at Holiday Inn Express Hotel & Suites RipleyResponded 13 August 2018
I want to thank you for your positive feedback regarding your recent stay at our Ripley, WV Super 8. We appreciate your wonderful comments. Our goal is providing our guests with clean, comfortable rooms. We would love to see you again!
My family stayed here over the weekend for a wedding. After driving for hours and being stuck in traffic we were relieved to be greeted with a friendly smile at the desk. We asked for a pack and play for our child and within 5...More
Response from Robert K, Manager at Holiday Inn Express Hotel & Suites RipleyResponded 28 June 2018
I would like to thank you for wonderful comments you posted regarding our 2017 Torchbearer award winning Holiday Inn Express & Suites in Ripley, WV. We take pride in our hotel and staff, and I am glad we met your expectations. Our staff in Ripley...More