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Well if you are looking for a hotel in Logan you see there aren't many options. This one was in a decent location with plenty of parking. The check in and out was quick. The rooms are dark but were ok size with a kitchen,...More
The iron melted my pants and management didn't offer to replace the pants nor did they offer any discount for the stay. They said it was my fault and that I was on my own. I am in the customer service business, things like this...More
1 Thank travelalot147
Response from IHGService, Guest Relations Manager at Candlewood Suites LoganResponded 16 May 2018
We're happy to be your home away from home in Logan. Thanks for sharing your experience, too!
We make sure that we provide world-class service to our guests with a smile every time. This is why, I'm very sorry to know about what...More
I get having your individual ice maker and full size refrigerator is nice but when you check in at 8:00 PM there is no ice. And there is not one machine in the entire hotel. Do not count on ice on the first night. The...More
Thank John N
Response from IHGService, Guest Relations Manager at Candlewood Suites LoganResponded 11 May 2018
Hello John N,
Thank you for your stay and for taking the time to leave us feedback. I am glad that you found the pillows and bed received clean. I want all areas of your stays with us to be pleasant and I am sorry...More
This is another one of those "first-time visitor" reviews and I have to tell you that you will have to go along way to find folks who are more interested I making sure their customers are taken care of and enjoy their stay.
Second time staying at this property. Must say, both times we have had a very good experience. The staff on our arrival was helpful, friendly and got us into our room very quickly. The room was clean, everything was in working order and it just...More