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Quality Inn Spring Mills - Martinsburg North

TravelocityUS$75*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Quality Inn Spring Mills - Martinsburg North
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51 Reviews from our TripAdvisor Community

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Showing 51: English reviews
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Kingston, Canada
Reviewed 1 week ago

This is a nice hotel to know about when you are heading back to Canada on I81. Rooms are very spacious and bathrooms too. Free breakfast which is very good. Staff are friendly and welcoming. I recommend this hotel.

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Helpful?
Thank Ann M
Dana J, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Ann M, Thank you so much for taking the time to give us such a great review. We are glad that you enjoyed your spacious room and were able to take advantage of our full hot breakfast in the morning.

San Isidro, Costa Rica
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

Picked this place for half way between Salisbury NC and Rochester NY. Had not stopped here before. Room was clean - always a plus. Only noise we heard was once someone running down the hall about us and that was not late at night. There was a baseball team - young men - staying in the building and did not...

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Helpful?
Thank CRBug
About Hotel's Favourite Review
Dana J, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

CRBug, Thank you for such a great review, and for you to be here while we have one of our sports teams here and not have a noise complaint says a lot. I think that is great. We hope that you will continue to use us for your halfway stopping point in the future.

Reviewed 1 week ago via mobile

No matter when you check in with a reservation, a simple request for extra pillows should not be met with attitude and derision. The check in time was listed at 3 pm. Nowhere was it expressed that a later arrival would be met with a poor attitude and a condescending tone. Were that clearly stated, my prepaid reservation would have...

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Helpful?
Thank TravelNurseWS
Dana J, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

TravelNurseWS, I am very sorry for your experience. As explained to you while you were here, had you requested extra pillows on your reservation we would have been more than happy to accommodate your request, however because we did not know that you wanted extra pillows and they had already been given out by the time you had arrived, it...

Bolton
Reviewed 3 weeks ago

Staff was most helpful with suggestions about dining. Everyone was friendly as we arrived late and tired. The room was very clean. Our one complaint was that we did not like the pillows! The Breakfast buffet had a nice variety, including fresh fruit, which was greatly appreciated.

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Helpful?
Thank Charles D
Dana J, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Charles D, Thank you for your review, we are glad that you enjoyed your stay and I'm guessing that you ate at Kitzies. They are the best around us. We are glad that you were able to enjoy our full hot breakfast as well.

Cocoa Beach, Florida
Reviewed 3 weeks ago via mobile

Quality Inn Spring Mills is a good place to stay on the road. We were just there for an overnight but most pleasant - staff friendly and helpful; price was right; the room exactly what we wanted and clean; hot breakfast not extensive but what we needed. Will stay there again for sure.

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Helpful?
Thank Sue R
Dana J, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Sue R, Thank you for such a lovely review of our hotel. Here at the Quality Inn Spring Mills, we value what our customers think of us and our hotel and your feedback means a lot to us. We are pleased that you enjoyed your room as well as as full hot breakfast and look forward to seeing you in...

Kingston, Canada
Reviewed 3 weeks ago

A very well managed hotel. Staff was friendly, hotel was easy to locate, room was exceptionally clean with a very comfy bed and above average linens. We had a good nights sleep and a welcoming breakfast to start our day. This is a smoke free hotel. We prefer "smoke free" and "pet free" if available due to our allergies. We...

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Helpful?
Thank Bruce1021558
Dana J, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Bruce1021558, Thank you for taking the time to give us a review. We are glad that you were able to get a good nights sleep on our very comfortable bed. (they are amazing) and so glad that you were able to start your day with our full hot breakfast. We look forward to seeing you again.

Northfield, VT
Reviewed 9 April 2017 via mobile

Headed back to VT from FL and needed a place to spend the night. Booked here as it was right off the thruway and it couldn't have been any better. Nice friendly staff and large clean, modern room. It included hot and cold breakfast that put us in the mood for a long day of driving. Our only complaint was...

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Helpful?
Thank taftdev
Dana J, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

taftdev, Thank you so much for giving us such a wonderful review. We apologize for the inconvenience of the television. It has been resolved, it was an area wide issue. We are very happy that you enjoyed our full hot breakfast and our spacious rooms and hope to see you in the future.

Oneonta
Reviewed 5 April 2017

Very clean motel, the breakfast was very good for those traveling with me. As for me because I can not drink dairy I carry my own unsweetened almond milk and gluten free cereal. I state this on all hotels as there are thousands of people with this problem.

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Helpful?
Thank Gloria C
Dana J, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Gloria C Thank you for taking the time to give us a review. We are glad that you enjoyed your stay with us and hope to be able to serve you again in your future travels.

Hudson, NC
Reviewed 23 March 2017 via mobile

The staff was friendly and my room was clean. The breakfast left a little to be desired but wasn't awful. The bed was comfortable and the heat unit worked properly. I didn't need to use wifi so no comment about it. I would stay here again though.

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Helpful?
Thank JoeyBowman
Dana J, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

JoeyBowman, Thank you for taking the time to give us a review on our hotel. Here at the Quality Inn Spring Mills - Martinsburg North We are open to suggestions and I would love to hear any that you would have to improve our breakfast. Please feel free to contact me through email. We are happy that you enjoyed the...

Rochester, New York
Reviewed 8 March 2017

Very nice clean motel. We would definitely stay here again. The room was very large and comfortable. The breakfast included was really nice with a good selection. Wi-fi in the room was good and connected easily. It was easily located and the room was quiet.

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Helpful?
Thank mrscleo
Dana J, General Manager at Quality Inn Spring Mills - Martinsburg North, responded to this review

Thank you for such a lovely review of our hotel. We are so glad that you enjoyed your stay with us and we hope that if you are ever in our area again that you will stop and stay again.

27 photos of this hotel

Management photos: Courtesy of the property manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Golf course
Room types
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Our hotel is just off I-81 at exit 20 between Martinsburg, WV and Hagerstown, MD and offers an amazing night's sleep on new mattresses, an incredible value and friendly service. In the morning, we have a Full Hot Breakfast with Sausage, Eggs, Pancakes-In-A-Minute-Flat, Biscuits and Gravy, Fresh Fruit, Hardboiled Eggs, Baked Goods, Yogurt, Juice, Coffee, etc to get your day off to a great start. We have Premium Wi-Fi, High Def Televisions, and Micro-Fridge units in every room for your convenience. We're also a pet-friendly hotel so feel free to bring your furry ones. Our location is close to Hagerstown Premium Outlets, Charles Town casino, Shepherd University and civil war sites including C&O Canal, Harper's Ferry, Antietam National Battlefield. Make the Quality Inn Spring Mills - Martinsburg North your next stop on the trip! ... more   less 

Additional Information about Quality Inn Spring Mills - Martinsburg North

Address: 1220 TJ Jackson Drive, I-81 Exit 20, Falling Waters, WV 25419-4646 (Formerly Holiday Inn Express)
Region: United States > West Virginia > Falling Waters
Price Range: €66 - €98 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Spring Mills - Martinsburg North 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Holiday Inn Express Martinsburg North Hotel Falling Waters
Holiday Inn Falling Waters
Falling Waters Holiday Inn
Holiday Inn Martinsburg North
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Questions & Answers

Questions? Get answers from Quality Inn Spring Mills - Martinsburg North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one away from the elevator.”
mrscleo, 8 Mar 2017 | Read review
“Every room we have stayed in is comfortable.”
CrazyJSS, 15 Feb 2017 | Read review
“check that everything works before unpacking”
pleased2meetu, 11 Nov 2016 | Read review
“Not sure if they even have a "Good Room", we asked to change rooms but was informed they were full b/c of baseball tournament in area”
875lisaw, 25 Jul 2016 | Read review
“Ask for ground floor accommodations if you are traveling with your pet”
digitalje, 13 Jul 2016 | Read review
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Prices are for 1 room, 2 adults
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