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I've stayed at Graceland the same week many times in the past. Housekeeping standards have slipped. We had to ask for clean drinking glasses every single day. We'd return to the Senator's Suite every afternoon to find the old, dirty ones still on the table....More
Management response:Responded 4 weeks ago
Thank you for taking the time to share your experience at Graceland Inn. We deeply apologize for the glassware not being replaced daily. In order for Graceland to continually improve we appreciate the specific short falls you shared.
The light in the drawer was part...More
We enjoy going to Graceland particularly for special occasions. The food is outstanding and the ambiance is the best. Sitting outside one sees a beautiful view. We highly recommend this place, although we have never spent the night, it is one of our favorite places...More
Management response:Responded 2 weeks ago
Thank you for sharing your experience. Please join us again very soon.
This place was simply beautiful! Lots of history, delicious food and amazing views. The stained glass windows, the ornate woodwork and the antique furniture just added to the charm of this gorgeous property on the top of the hill. The staff were all so friendly...More
Management response:Responded 5 July 2017
Greetings from Graceland!
It was our pleasure to have you join us at Graceland and we hope you will return again very soon. Thank you!
Looking for a new adventure in our travels through our wonderful state of WV, my husband came upon the website for Graceland Inn at Davis and Elkins College. Very interesting, historical venue, he thought. He proceeded to make reservations for a one night stay. To...More
Management response:Responded 28 June 2017
Greetings from Graceland:
Thank you for sharing your experience. On behalf of Graceland and the entire staff we apologize. The carpet stains have been addressed in 305. Additional training is part of our continuous improvement plan and we will use this as an example of...More
I hate writing this review. The building itself is beautiful and you can tell that the Davis family put so much love and care (and money) into constructing the home back in the 1890s. As a visit to a beautiful, architectural piece of history, it's...More
Management response:Responded 16 June 2017
Thank you for sharing your feedback as this will help with retraining on the points you have stressed for improvement. I apologize for the lack of friendly hospitality. I am happy to report yesterday at 2:30pm the air conditioning and heat system project was completed...More