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Charleston Capitol Hotel

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Traveller (43)
Room & Suite (31)
Dining (3)
Overview
  • Excellent17%
  • Very good34%
  • Average23%
  • Poor15%
  • Terrible11%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
Fitness centre
2 Star Hotel
All hotel details
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (235)
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234 results
Traveller rating
40
74
56
36
28
Traveller type
Time of year
LanguageEnglish
40
74
56
36
28
Show reviews that mention
All reviewsroom was cleanstay there againthe staff was friendly and helpfuleasy accessdowntown areaplenty of parkingbiscuits and gravyfront desk clerkmicrowavestephanieconvenience
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1 - 5 of 234 reviews
Reviewed 1 week ago

I made this reservation while en route to Ohio, and have stayed at this hotel 3 times prior. Upon arrival, with confirmation in hand, I was met with 2 very nice "trainees" who was unable (at no fault of their own) to complete my reservation...More

1  Thank Michael S
Response from Kevin W, General Manager at Charleston Capitol HotelResponded 6 days ago

Hello Michael, I am so sorry to hear about your experience. You're correct, we should have been much better. Please accept my apologies. We are working on many improvements and upgrades at the moment. Should you decide to stay with us again, I believe you...More

Reviewed 1 week ago via mobile

Y'all are the best people in charleston wv and the best hotel down there y'all have wonderful workers nice to their customers and I seen that will my own eyes they helped my dad I will be more in glad to come back there y'all...More

Thank tgraham542
Response from Kevin W, General Manager at Charleston Capitol HotelResponded 1 week ago

Hello TGraham542, Thank you for staying with and your kind words. We look forward to seeing you again in the future. thanks,

Reviewed 1 week ago

Used this hotel for its price and location. Nice, hot breakfast was provided in dining room in motel next door, a short walk away. Staff very friendly and helpful. One light bulb was blown, we removed it, on the way to get a replacement from...More

Thank tgshopping
Response from Kevin W, General Manager at Charleston Capitol HotelResponded 1 week ago

Hello TGShopping, Thank you for staying with us and sharing the good and the bad. We will address all issues mentioned. We hope to see you again in the future. Thanks, Kevin

Reviewed 1 week ago via mobile

My family and I booked online and when we arrived no room was ready. Ok, fine, these things happen, but when we spoke to the manager no plan was made. She walked away and said nothing to us. So my husband and I and our...More

Thank Amanda P
Response from Kevin W, General Manager at Charleston Capitol HotelResponded 1 week ago

Hello Amanda, Please accept our apologies for your poor experience. We could have and should have handled it better. I hope you will consider using us again in the future. Thanks, Kevin

Reviewed 3 weeks ago

The front desk staff was lovely - very polite. The physical plant is not so lovely. My WiFi never worked even though I was promised it would be fixed and I couldn't get my work done. I spent a great deal of time waiting on...More

Thank wvjazzgal
Response from Kevin W, General Manager at Charleston Capitol HotelResponded 2 weeks ago

Hello Jazzgirl, Thank you for staying with us. Please accept our apologies for the inconveniences you experienced. We are in the process of correcting the issues you mentioned as we complete our upgrades to become a Wyndham Garden Hotel. I hope you will visit us...More

View more reviews
About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Wheelchair Access
Business Centre with Internet Access
Non-Smoking Hotel
Meeting Rooms
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$88 - US$130 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$88 - US$130 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (43)
Room & Suite (31)
Dining (3)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
FedTraveller
24 May 2018|
Answer
Response from Kevin W | Property representative |
Hello, We do serve breakfast at our sister property next door Quality Inn & Suites. we have both cold and hot selections. Juice, pastries, toast, eggs, biscuits and gravy, waffle, etc. We look forward to seeing you... More
0
Votes
Angela K
5 April 2017|
Answer
Response from GSManagement | Property representative |
None of our rooms have a balcony or spa tub. At this time, our kitchen area is still under renovation so we do not have breakfast, yet.
0
Votes
Room Tips
"Can't help you there."
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"Find another hotel."
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"sleep in your car"
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"Ask for a room that isn't damp, if there are any. Ask to see room first."
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