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Holiday Inn & Suites Charleston West

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Traveller (166)
Room & Suite (75)
Dining (14)
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Overview
  • Excellent58%
  • Very good25%
  • Average12%
  • Poor3%
  • Terrible2%
Travellers talk about
“comedy zone”(7 reviews)
“front desk”(73 reviews)
“train tracks”(14 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn & Suites Charleston West
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Offers from Holiday Inn & Suites Charleston West
Special Offer: Book Direct and Save
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (504)
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504 results
Traveller rating
277
130
63
20
14
Traveller type
Time of year
LanguageEnglish
277
130
63
20
14
Show reviews that mention
All reviewscomedy zonefront desktrain trackskids eat freecomedy showa pet friendly hotelindustrial areagreat poolhot tubpool areasmall dogfree breakfastnice lobbyking suitefitness centerlight sleeperwould stay here again
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1 - 5 of 504 reviews
Reviewed 3 days ago

We made a reservation online for this hotel the night before we stayed there so it was based on reviews and being dog friendly. We stopped for a night here after ten + hours of drivingwith our two Cocker spaniels. It was during a thunderstorm...More

Thank Gasmom217
Response from HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston WestResponded yesterday

Dear Gasmom217, We're glad you enjoyed our hotel. Thank you so much for all the great comments, especially about our staff. I appreciate your choosing our hotel and we look forward to seeing you again in the future!

Hotel's Favourite
Reviewed 3 weeks ago via mobile

We stayed at the Holiday Inn and Suites on 2nd St in Charleston, in our way to Ft Bragg to visit our daughter. We were thrilled with how nice the staff was. Keith Bennett (restaurant manager) went out of his way to talk to us,...More

Thank Becky B
Response from HolidayInnSuitesC, Front Office Manager at Holiday Inn & Suites Charleston WestResponded 3 weeks ago

Dear Becky B, We are so glad your stay exceeded your expecations, and that you were able to enjoy some of our many amenities! Please remember us if you come back through! Thank you, MBurkhamer, FOM

Reviewed 3 days ago via mobile

Very pleased with this hotel. Staff went out of their way to make this a great stay. Dog fee only $25 a night. Delicious breakfast buffet. The kids loved the pool, it even had a 9 inch deep section for little ones. I slept like...More

Thank IowaTravellingGirl
Response from HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston WestResponded yesterday

Hello IowaTravellingGirl, It's so great to hear you all had a wonderful time! Glad you dropped in and we appreciate the kind comment about our staff. We look forward to seeing you again!

Reviewed 1 week ago via mobile

We had confirmation for an accessible room with a roll in shower. When we got there, it was out of commission, and the only one they had. Two motels and 4 rooms later, they found a partially accessible room I could make do, luckily my...More

Thank cindyt414
Response from HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston WestResponded 3 days ago

Dear cindyt414, I'm very sorry for the room issues that occurred during your stay. I hope that you will give us another try to show you that we are fully compliant and do have the full complement of ADA services at our hotel. We will...More

Reviewed 2 weeks ago via mobile

Nice hotel with good facilities Location is not good for central Charleston but hotel offers on demand shuttle service to downtown areas Staff exceptionally friendly and welcoming Rooms comfortable, clean and well appointed Ate dinner in the restaurant - a little disappointing it service excellent

Thank Craig M
Response from HolidayInnSuitesC, Front Office Manager at Holiday Inn & Suites Charleston WestResponded 2 weeks ago

Dear Craig M, We are so glad your stay exceeded your expectations, and we hope you can come back soon! Thank you, MBurkhamer, FOM

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Breakfast Available
Shuttle Bus Service
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$115 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Charleston
#5 Romantic Hotel in Charleston
#5 Business Hotel in Charleston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$115 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Charleston
#5 Romantic Hotel in Charleston
#5 Business Hotel in Charleston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (166)
Room & Suite (75)
Dining (14)
Pool & Beach (13)
Business Centre & Event Rooms (6)
Family and Play Areas (2)
Questions & Answers
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Nightingirl
31 March 2017|
Answer
Response from MommaDiamond | Reviewed this property |
Didn't see one outside but we weren't outside much. There is a huge fire.in lobby.
0
Votes
Doug C
8 February 2017|
AnswerShow all 7 answers
Response from IrisT | Reviewed this property |
Yes, and we received an upgraded room, although I did not really care for the upgrade we received. You can see details in my blog.
1
Vote
Rodney N
12 October 2016|
AnswerShow all 2 answers
Response from 276elizabethl | Reviewed this property |
Hi, I think it was open until 11:00 pm or midnight. It's not by rooms, so it had later hours, which was a great idea!
1
Vote
Room Tips
"Check to make sure, there are no large groups of children staying before booking here."
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"Ask for a room away from the train tracks"
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"A higher room might yield a better view"
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"Elevator makes everything quite accessible"
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