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Holiday Inn & Suites Charleston West

Traveller (166)
Room & Suite (92)
Dining (17)
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Hotel website
400 2nd Ave, Charleston, WV 25303-1216 See on map
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
3.5 Star accommodation
Additional information
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Offers from Holiday Inn & Suites Charleston West
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30 Sep1 Oct
1 room, 2 adults, 0 children
Standard Room
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Reviews (515)
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All reviewstrain tracksfront deskkids eat freeindustrial areagreat poola pet friendly hotelhot tubpool areafree breakfasthotel restaurantnice lobbyfitness centerking suiteworkout roomlight sleeperwould stay here againwould highly recommend this hotel
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1 - 5 of 515 reviews
Reviewed 3 weeks ago

Initially we were concerned when the signs announced quests were responsible for the contents of their vehicles; however, the desk staff reassured us and made check in very easy. Later than evening - after dining in the in house restaurant - we said hello to...More

1  Thank Gary T
Response from HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston WestResponded 2 weeks ago

Dear Gary, I'm happy to hear you feel that way about us. I thank you for the comments on our hotel and staff. We hope you will come back to us as you seemed to enjoy our hospitality. We appreciate your staying with us, as...More

Hotel's Favourite
Reviewed 18 June 2018

We made a reservation online for this hotel the night before we stayed there so it was based on reviews and being dog friendly. We stopped for a night here after ten + hours of drivingwith our two Cocker spaniels. It was during a thunderstorm...More

1  Thank Gasmom217
Response from HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston WestResponded 20 June 2018

Dear Gasmom217, We're glad you enjoyed our hotel. Thank you so much for all the great comments, especially about our staff. I appreciate your choosing our hotel and we look forward to seeing you again in the future!

Reviewed 3 weeks ago via mobile

About what you'd expect. Friendly staff at check in. Decent amenities. Rooms are pretty nice. The rest of the hotel seems like it was renovated but still seemed outdated to me. Maybe I'm just picky. Towels are stored IN the shower. Seemed strange.

1  Thank Speckul8r
Response from HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston WestResponded 2 weeks ago

Dear Speckul8r, Thank you for the comments! We appreciate your mention of our friendly staff and hope we'll see you return soon.

Reviewed 4 weeks ago via mobile

We stayed here for 12 hours while traveling from Missouri to North Carolina to take our daughter to college. Check-in was easy, the staff was pleasant and efficient, and our room was clean and comfortable. We would stay here again.

Thank Stephanie P
Response from HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston WestResponded 4 weeks ago

Dear Stephanie P, We're glad to have been a stop over point on your trip, and hope your daughter has great success at college! Thank you for the great compliments and we look forward to your return.

Reviewed 4 weeks ago

This hotel was nice - our room was spacious and the bed was very comfortable. The pull out bed was not in very good shape (had some staining) and our daughter said that it was very uncomfortable - but overall the stay was okay. Our...More

Thank sugarplum14
Response from HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston WestResponded 4 weeks ago

Dear sugarplum14, Thank you for your comments and for bringing some items to our attention. We will be discussing the issues you raised and working on correcting the problems you encountered. We appreciate your comments on our Front Desk staff and hope we'll get another...More

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The Holiday Inn & Suites Charleston West is the solution for your leisure and business travel to Charleston, WV. With an indoor pool and splash pad, fitness center, on-site restaurant and lounge, we ...More offer everything you need for the perfect stay! The hotel is also pet-friendly. Less
Hotel class
Contact Information
Hotel Amenities
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
Price range
US$109 - US$166 (Based on Average Rates for a Standard Room)
Also Known As
Ramada Charleston Hotel Charleston
Charleston Ramada
United States > West Virginia > Charleston
Traveller (166)
Room & Suite (92)
Dining (17)
Pool & Beach (16)
Business Centre & Event Rooms (7)
Family and Play Areas (2)
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Questions & Answers
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31 March 2017|
Response from MommaDiamond | Reviewed this property |
Didn't see one outside but we weren't outside much. There is a huge fire.in lobby.
Doug C
8 February 2017|
AnswerShow all 7 answers
Response from IrisT | Reviewed this property |
Yes, and we received an upgraded room, although I did not really care for the upgrade we received. You can see details in my blog.
Rodney N
12 October 2016|
AnswerShow all 2 answers
Response from 276elizabethl | Reviewed this property |
Hi, I think it was open until 11:00 pm or midnight. It's not by rooms, so it had later hours, which was a great idea!
Room Tips
"Suites are very large"
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"Check to make sure, there are no large groups of children staying before booking here."
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"Ask for a room away from the train tracks"
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"A higher room might yield a better view"
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