We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Holiday Inn Express Charleston - Civic Center

HIExpress.comUS$110*
View Deal
GreenLeadersBronze level
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$130*
US$110*
US$130*
US$110*
US$130*
US$110*
Compare best prices from top travel sites
and 11 more sites!
Professional photos
Holiday Inn Express Charleston - Civic Center
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}}}
Add Photo Write a Review

337 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 337: English reviews
Start your review of Holiday Inn Express Charleston - Civic Center
 Click to rate
Key Largo, Florida
Reviewed yesterday NEW

This was just a stop on our road trip from Florida to R.I. so were only hoping for a good nights sleep. It was Fri of Memorial Day weekend so the place was busy. The room was great size, clean, quiet with a comfortable bed. It is in a great location as we could walk a few blocks to a...

 Report
Helpful?
Thank mcriss50
Richmond, Kentucky
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

I stayed here for one night while I was in Charleston for a concert, and it was better than I expected it to be! I originally had a room with a double bed, but it was right beside the elevator and went to the front desk to ask if it was possible to be switched. The front desk attendant (Kim,...

 Report
Helpful?
1Thank Kelly K
About Hotel's Favourite Review
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Kelly K, Thank you for the great feedback. It is always delightful to hear directly from our guests when one of our associates goes the extra mile to provide excellent service. We are very fortunate to have such great associates like Kim who consistently delivers such memorable experiences like the one you describe here. We are so proud of...

Panama City, Florida
Reviewed 1 week ago via mobile

After driving almost 12 hours this was a well deserved rest. The room was so clean & the bed so comfortable. The bathroom large & well lite...most are not for putting make up on. Front desk most admirable. We were so tired I didn't get to check out the fitness room at all.☹️ Breakfast ... normal powdered eggs, lots of...

 Report
Helpful?
Thank MMorgan2571
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear MMorgan2571, We'd like to thank you for choosing our hotel for your recent stay in Charleston and are pleased with all the great feedback about our cleanliness, comfort, and great staff service. And I am so sorry that our breakfast offering fell below your expectations, typically all of the feedback we get about our food is very good. We...

washington DC
Reviewed 3 weeks ago via mobile

What i liked: comfortable, clean bed, free parking, tasty breakfast (also free) and the self-serve laundry machine. I only wished the room would have been dusted. My coffee machine was so dusty that i did not use it (and I ALWAYS drink coffee in my room). Staff was friendly and the lobby was updated.

 Report
Helpful?
Thank cimartin
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear cimartin, Thank you for taking the time to tell us about your recent stay at our hotel. I'm pleased to know that you enjoyed your visit and we appreciate all of the nice things you had to say about our friendly associates, tasty breakfast, and comfortable rooms. I also appreciate the recommendations you have made for improvement and I...

Pittsburgh, Pennsylvania
Reviewed 3 weeks ago

We stayed one night to attend an event at the Charleston Civic Center. The location was excellent as the Civic Center is directly across the street. It was an easy walk. The staff was very friendly, whether it was front desk, breakfast staff or housekeeping. The rooms were neat and clean and very quiet. It was the nicest Holiday Inn...

 Report
Helpful?
Thank RTA4723JEA
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear RTA4723JEA, We hope you enjoyed the recent event you attended at the Charleston Civic Center and we're so happy you chose our hotel as your headquarters! All of the kind things you had to say about our staff service, clean rooms, good breakfast mean so much to us and make us proud of the work we do. Thank you...

North Carolina
Reviewed 4 weeks ago

We have stayed at this hotel several times as a stop over, we have stayed just long enough to get a good night's sleep. It is clean and comfortable, the staff has always been friendly. It is worth the short distance from the highway.

 Report
Helpful?
Thank NorthCarolinaMolly
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear NorthCarolinaMolly, We are humbled to hear such great feedback from a loyal customer such as yourself and we're so glad to know that your most recent experience was just as good as the last. Thank you for your business and for continuing to choose us as your lodging choice in Charleston WV. Each of us look forward to seeing...

Winchester, Virginia
Reviewed 4 weeks ago

Stayed on a busy, fully-booked night. The room was small because it was adjacent and wrapped around the elevator shaft. The elevator was active all night and the night was spent listening to the elevator rising and falling instead of sleeping. This room also smelled like cigarette smoke. I also got an unrequested wake-up call at 6 AM, during one...

 Report
Helpful?
Thank mdr5448
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear mdr5448, Thank you for taking the time to tell us about your recent experience at our hotel. We thank you for the kind things you had to say about our location. And I am so sorry that you were unable to enjoy your stay because of the equipment noise coming from our elevators. I have passed along your concerns...

Reviewed 8 April 2017

Holiday Inn Express is a great chain so you know you can expect amazing service to come standard with your stay, but the level of comfort here is above and beyond what I expected. I had a great chat with the staff checking in, a clean and spacious room, and finally a minute to rest after hours on the road....

 Report
Helpful?
Thank Mike B
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Mike B, Thank you so much for your review and for the kind words about our staff services and comfort. We're so pleased to hear that our services exceeded your expectations. The kind of service you describe is what our associates strive for. We appreciate you taking the time to share your experience and look forward to your next...

Fenton, Michigan
Reviewed 7 April 2017

We were driving home to Mchigan and we were ready for dinner and bed after a long day in the car. We were starving and made a reservation over the phone from a local restaurant. Upon arrival the lobby was nice, clean and all looked well. When we got to the room it was dingy and old looking. As we...

 Report
Helpful?
Thank Rexa M
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Rexa M, Thank you for taking the time to tell us about your recent experience at our hotel, and we greatly appreciate your thoughtful comments about our breakfast staff and lobby. We also want to thank you for the candid remarks about the cleanliness of your room. Clearly our housekeeping service fell far below your expectations and we apologize...

Grand Rapids, Michigan
Reviewed 4 April 2017 via mobile

Our family was coming back from Florida and made the Holiday Inn Express Charleston our stop after driving 12 hours. The hotel was nice, clearly renovated. The rooms were good, but, the bed frames squeaked every time you moved. After a 12 hour drive, it was fine to sleep for the night.

 Report
Helpful?
Thank Tracee B
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Tracee B, Thank you for choosing us on your way back home from Florida. We were pleased to hear that you enjoyed your stay overall. I'm so sorry that your sleep was disturbed by a squeak in your bed frame, I am a light sleeper too and can understand how disturbing this must have been. Be assured that I...

72 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (43)
Viewed
Hotel & Grounds (7)
Viewed
Bathroom (6)
Viewed
Room/Suite (4)
Viewed
View from Room (1)
Viewed
Other (25)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (29)
Viewed
Room/Suite (10)
Viewed
Hotel & Grounds (5)
Viewed
Dining (4)
Viewed
Bathroom (1)
Viewed
Business Centre/Function Rooms (2)
Viewed
Other (7)
11/06/2017 12/06/2017
Hotels you might also like...
Travellers also viewed these Charleston hotels
0.2 km away
Hampton Inn Charleston - Downtown
0.8 km away
Four Points by Sheraton Charleston
0.4 km away
Charleston Marriott Town Center
Show Prices
Show Prices
Show Prices
0.1 km away
Courtyard Charleston
Courtyard Charleston
#9 of 23 in Charleston
117 reviews
0.6 km away
Embassy Suites by Hilton Charleston
4.3 km away
Holiday Inn & Suites Charleston West
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Holiday Inn Express Civic Center is located in the beautiful riverfront capitol of Charleston, West Virginia. Our hotel was just beautifully and completely renovated. Our entire team will work diligently to exceed your expectations while providing an abundance of comfort, safety, and amenities which reflect our Southern hospitality! Finding your way through the majestic mountains of West Virginia and past the winding New, Kanawha, and Elk Rivers to the junctures of I-64, I-77 and I-79, the Holiday Inn Express Civic Center invites you to a contemporary ambiance and warm atmosphere with its ideal location for shopping, dining, and theater going even while doing business in our capitol city. The Holiday Inn Express houses 196 rooms. Nestle into the comfort of your own private room and get a peaceful night’s rest on our luxurious bedding. All rooms come complete with free high speed internet access, HD flat-screen TVs, a work desk area, and coffee maker. Select rooms come with a microwave and a mini fridge. In the mornings satisfy your hunger with a complimentary hot breakfast buffet included with your stay. If your taste buds are in the mood for something different then stroll to one of over 16 restaurants located within blocks of the hotel. Enjoy a leisurely walk on a path along the Kanawha River or engage in a friendly game of volleyball on the courts at Magic Island. "Meet and Greet" in our lovely appointed Sternwheeler Room for all your meeting needs for up to 100 people. While enjoying your stay in the beautiful town of Charleston, West Virginia, be sure to visit some of the local attractions such as Charleston Civic Center, Charleston Historic District, Clay Center for the Arts & Sciences, Coonskin Park, Craik-Patton House, and Haddad Riverfront Park. Choose the Holiday Inn Express Civic Center in the downtown capitol city of Charleston, West Virginia where you’ll find a truly warm Southern Hospitality experience! ... more   less 

Additional Information about Holiday Inn Express Charleston - Civic Center

Address: 100 Civic Center Dr, Charleston, WV 25301-2527
Region: United States > West Virginia > Charleston
Price Range: €91 - €159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Charleston - Civic Center 2.5*
Number of rooms: 196
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Travelocity, Hotels.com, Hotwire, Booking.com, Orbitz, Priceline, Cancelon, Cheap Tickets, getaroom.com, HotelsClick, HotelQuickly and Hotel.de so you can book your Holiday Inn Express Charleston - Civic Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Charleston - Civic Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn
Hotel Style:
#3 Green Hotel in Charleston
#10 Business Hotel in Charleston
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Holiday Inn Express Charleston - Civic Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Double-bed rooms are beside the elevator”
kellyk644, 30 Apr 2017 | Read review
“DO NOT let them give you room 218.”
mdr5448, 30 Apr 2017 | Read review
“The Hotel is located a block or less from the mall and the civic center. It's very near a river with walking trails.”
glester4547, 4 Feb 2017 | Read review
“Like I said room 200 was very quiet and I'm a light sleeper”
Lanie46, 30 Dec 2016 | Read review
“Staff is the best!”
777grandma777, 22 Nov 2016 | Read review
5 of 5
HIExpress.com
US$110* /night
View Deal
TravelocityUS$110
Expedia.comUS$110
TripAdvisorUS$110
View all 14 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates