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Four Points by Sheraton Charleston

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Four Points by Sheraton Charleston
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288 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Charleston
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Showing 288: English reviews
Crater Lake, Oregon
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 4 weeks ago

We were looking for a hotel convenient for an early morning flight out of Yeager. This Four Points fit the bill. Very clean, exceptionally comfortable rooms. Staff was friendly and attentive throughout the short stay. I'm a frequent traveler who has been spoiled by comped breakfasts and receptions at Embassy Suites and similar hotels so as noted by other reviewers... More 

Helpful?
Thank CascadesRanger
Pasadena, Maryland
1 review
Reviewed 18 October 2016

I stayed in Four Points by Sheraton, Charleston, located on 600 Kanawha Blvd E, Charleston, WV 25301, phone number (304) 344-4092. During my 2 nights stay I did not get any good sleep. First night was awful and I kept tossing and turning and could not figure why was I so uncomfortable. The second night I figure it out that... More 

Helpful?
Thank newyorker7777
LaRhonda S, Starwood Hotels at Four Points by Sheraton Charleston, responded to this review

Dear newyorker7777, We sincerely apologize for your dissatisfying experience at our hotel. Immediately addressing pests of any kind is our priority. We had the room professionally checked and there were no pests of any kind were found. Rest assured, we keep our accommodations in top notch condition. All the best. More 

Indianapolis, Indiana
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 October 2016 via mobile

This hotel had everything a family could want, except NO free breakfast. We arrived on a Saturday afternoon and was granted early check-in. The room was clean & comfortable. The shades blocked out all the light for an afternoon nap. Our room overlooked the Kanawha River. The work-out room was stocked with delicious cold water, disposable earbuds, 2 elliptical machines,... More 

Helpful?
Thank travelmama63
Sutton
1 review
Reviewed 12 October 2016

Our extended family stayed at the Charleston, WV Four Points Hotel by Sheraton for a family event over a long weekend. We found the facilities to be excellent, location great, and the staff wonderful. The manager worked well with us in dealing with family from 6 months to 65+, coming from all over the US and Canada. Particularly helpful was... More 

Helpful?
Thank DavdW
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 October 2016

The hotel was clean, inviting and well-maintained. Our room was clean and comfortable. I loved the shampoo, conditioner and body wash; smelled SO good! Terrell, who checked us in, was very friendly, helpful and professional. He made us feel welcome!

Helpful?
Thank Jill L
LaRhonda S, Starwood Hotels at Four Points by Sheraton Charleston, responded to this review

Dear Jill L, Thank you for your glowing review! We have shared your wonderful comments with Terrell and the greater team. We hope to host you again in the future - all the best. More 

Washington DC, District of Columbia
Level Contributor
50 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 10 October 2016 via mobile

We've stayed here twice and appreciate the new, modern feel and amenities in a central location within walking distance of bars and restaurants. Ask for a upper level room with a river view. Only aspects to be aware of are that parking in front of the hotel is limited, so you might need to stay in the attached $10 garage,... More 

Helpful?
Thank badgerak
LaRhonda S, Starwood Hotels at Four Points by Sheraton Charleston, responded to this review

Dear badgerak, We're happy to hear you enjoyed your stay with us both times thanks to our modern design, accessible location and great river views. Thank you for sharing your experience - we wish you all the best. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 October 2016 via mobile

We drove late and decided to stop for night. Walked inside to friendly staff and this set the tone for our visit. It was 9:35 pm and the kitchen closed at 10:00 pm. We rushed to bar to order as we were afraid we wouldn't get food. What happened next restored my faith in customer service. The bartender Donna said,... More 

Helpful?
Thank Toni G
Morgantown, West Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 October 2016

My wife and I stayed at 4 Points on August 27 while attending an event at the University of Charleston. As we were almost to the hotel we got a flat tire but were able to make it into the parking lot of the hotel. Having little time to deal with the flat before we needed to be at the... More 

Helpful?
Thank Denny N
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 September 2016 via mobile

This is our Second time staying at the Sheraton in the last 2 months. Rooms are clean & Location is perfect & right in the middle of things. My problem is the smell on both visits. The carpets need cleaning really bad. The only thing that dumbs down the smell is if you turn on the AC. I like this... More 

Helpful?
Thank Canada S
1 review
Reviewed 13 September 2016 via mobile

We stayed at the four points by Sheraton for a weekend event at the civic center. My husband and daughter woke up with bites all over them. We basically through away everything that we brought for fear of bringing bugs home with us. Housekeeping also never serviced our room. When we asked at the front desk they simply said "We... More 

Helpful?
Thank Holly R
LaRhonda S, Starwood Hotels at Four Points by Sheraton Charleston, responded to this review

Dear Holly R, We sincerely apologize for your dissatisfying experience at our hotel. Immediately addressing pests of any kind is our priority, and we can assure you there weren't any bed bugs in the room. We have addressed your comments about housekeeping with the greater team to ensure this does not reoccur in the future. Thank you for your review... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Take in everything that West Virginia’s capital has to offer at the Four Points by Sheraton Charleston. Our riverfront location provides easy access to the State Capitol, the Charleston Civic Center, the University of Charleston, and the Charleston Town Center shopping mall. Take advantage of our free on-demand shuttle service to and from Yeager Airport (CRW), which is 10 minutes away.Admire beautiful Kanawha River or downtown views from one of our 176 guest rooms and suites. Get plenty of free extras, like High Speed Internet Access, bottled water, and a daily newspaper. Take care of business at the spacious work area with an ergonomic chair, or watch your favorite show on the 42-inch flat screen TV. Get a great night’s sleep in one king-size or double Four Points by Sheraton Four Comfort Beds™.We have everything you need for a productive business trip or a fun, active vacation. Stay in touch with the office in our lobby’s open business center. Or swim laps in our new indoor heated swimming pool and work out in the expanded fitness center. Watch the game at the family-friendly Recovery Sports Grill, or head to the quieter lobby lounge for grab-and-go breakfast or an evening cocktail.The Four Points by Sheraton Charleston can host a range of events, with nearly 9,000 square feet of total space. Let our professional planning and catering teams help you stage a successful, memorable event. ... more   less 

Additional Information about Four Points by Sheraton Charleston

Address: 600 Kanawha Blvd. E., Charleston, WV 25301 (Formerly Ramada Charleston Downtown)
Region: United States > West Virginia > Charleston
Price Range: €97 - €144 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Charleston 3*
Number of rooms: 256
Reservation Options:
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Also Known As:
Ramada Charleston Downtown Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn
Hotel Style:
#3 Romantic Hotel in Charleston
#4 Family Hotel in Charleston
#7 Business Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Charleston staff and other travellers.
8 questions
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Charleston, West Virginia
7 months ago
Toronto, Canada
9 months ago
Toronto, Canada
9 months ago
Melbourne, Florida
over a year ago

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Questions? Get answers from Four Points by Sheraton Charleston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“To see the river best, try to get a room at least on the 6th floor.”
 of 5 bubbles Seispac, 27 Nov 2016 | Read review
“Rooms on the backside must be quieter. On the street side noise is excessive.”
 of 5 bubbles 314pje, 23 Nov 2016 | Read review
“Ask for an upper floor facing the river.”
 of 5 bubbles 239geraldi, 16 Nov 2016 | Read review
“Ask for a river side room if possible”
 of 5 bubbles CascadesRanger, 1 Nov 2016 | Read review
“Ask for a river view room to enjoy the view or ask for a city view room for a quieter stay.”
 of 5 bubbles jilll300, 10 Oct 2016 | Read review
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