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Embassy Suites by Hilton Charleston

EmbassySuites.comUS$191*
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GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Embassy Suites by Hilton Charleston
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931 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Charleston
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Showing 929: English reviews
charlston, United States
Reviewed 19 August 2016

Charlston West Virgina Embassy Suites parking is challenging at night... poor lighting and signage. hotel was good breakfast nice location good PARKING IS NOT GOOD. They share parking which you pay for with the mail on the next road. The problem is overgrown bushes and poor signs leave you wondering where to go since elevator leads to mall. You have...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Rosemary M
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for staying with us and for taking the time to post a review. We are so sorry for your disappointing experience with parking at our hotel. We apologize for the poor signage and inconvenient access to our hotel. Please let us know next time you visit and we would love to have our staff assist you. We appreciate...

Charleston, United States
Reviewed 18 August 2016

Very clean, well staffed, good food, exceptionally good breakfast buffet included in the cost of the room. They also provided an evening reception which afforded light snack in a friendly, clean setting. The rooms were quiet with minimal street noise. The only negative was the somewhat difficult parking situation when one arrives at night, getting disoriented from the hotel in...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank John H
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to share your experience at the Embassy Suites by Hilton Charleston. It's great to read you were able to take advantage of our complimentary evening reception with drinks and snacks and enjoyed the breakfast we serve. We also appreciate your nice comments about our accommodations. However, we apologize for any inconvenience caused with our...

Reviewed 17 August 2016

The Premium Suite was no different from the other suites that I've stayed in while visiting Embassy Suites. What was the difference? Besides being on a higher floor. The Manager's Special did not have a vast selection of appetizers, but overall, the hotel was great and my stay was extremely comfortable. I would definitely stay there again.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank L181HDwilliamh
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

We appreciate you being our guest at the Embassy Suites by Hilton Charleston. We are happy that you had a good experience at our hotel and enjoyed the comfortable experience we offer. However, we apologize for any inconvenience caused during your stay. Thank you again for giving us your feedback, and we look forward to your next visit. Mark Cherry...

Oil City, Pennsylvania
Reviewed 16 August 2016

The moment I walked in I thought to myself, I don't belong here. The place is enormous and very classy. The suites are huge and easily accommodated our party of 5. Having never been here, we were greeted with a drink social where they gave complimentary beer, wine, and well liquor drinks along with snacks. There is a joining bar/...

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Helpful?
Thank Matthew G
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

We appreciate you being our guest, and we're thrilled you had a great visit here at the Embassy Suites by Hilton Charleston. We are so delighted that you loved our front desk service, parking facilities and the great value we offer for the price. It is also great to read you were impressed with your suite with more space which...

Fayetteville, NC, United States
Reviewed 16 August 2016

I arrived a little later than I had planned (around 6:45 PM) but the manager's reception was on until 7:30 PM so I was able to leave my luggage in the room and come back for a couple cocktails which were tasty. One of the ladies at the reception desk told me how to get to The Chop House where...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jane C
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

On behalf of the entire staff at Embassy Suites by Hilton Charleston, we appreciate you choosing our hotel for your stay, and for the wonderful review! Our staff loves taking care of their guests, so they will be pleased to read your comments. It is also good to read that you liked our breakfast offerings and that our convenient location...

Spring, TX, United States
Reviewed 9 August 2016

Experience was excellent with helpful staff and very nice accommodations. Would recommend to anyone staying in Charleston, WVa. Hotel was easy to access from interstate and self parking was easy and safe.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank William H
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for your excellent review of the Embassy Suites by Hilton Charleston and for recommending us. We are delighted to read that you had an exceptional stay and our associates took great care of you. It is also pleasing to know that our location and accommodations were to your liking. We appreciate you for allowing us to be of...

Atlanta, Georgia
Reviewed 8 August 2016

Poor quality rooms. Very overrated 1/2 stars possibly. I stay at this hotel once a year, and this hotel has not improved at all. This hotel has completely diminished. I would not recommend this hotel to anyway.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank N3121RSjasonc
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

On behalf of our entire management team, we apologize for your disappointment with the condition of our hotel and your guest suite. We will share your feedback with appropriate individuals in our organization for use in planning future improvements. Until definite plans are approved, our goal is to deliver the best service of any hotel in the area, and we...

Louisville, KY, United States
Reviewed 7 August 2016

Was a great quick getaway for our anniversary. The staff at the Athletic Club and Bar went above and beyond in my meal preparation. I have Celiac and they checked and double checked to assure my meal was gluten free. I appreciate their diligence beyond words. Our only disappointment was being skipped for housekeeping. However we had everything we needed...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Crystal W
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for choosing the Embassy Suites by Hilton Charleston for your Anniversary getaway. It is terrific to read that you were totally impressed by our staff at the Athletic Club Bar & Grill. Our entire staff loves to provide great service, so we appreciate your recognition of their efforts, and we will certainly pass your comments along. It was...

Hinton
Reviewed 6 August 2016

Custom omelette was excellent! Variety of other food and drinks were also good. Atmosphere was just right! Friendky and professional staff were always helpful as well. Staff wiped down tables after others were done eating timely to make a clean spot for the next person.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank WES D
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for choosing us for your group meeting and for sharing your experience. We're thrilled to hear it was a success, and all went well with the meeting room, food and beverage, and with the service from our staff. All of us at Embassy Suites by Hilton Charleston hope to serve you and your associates again in the near...

Nashville, Tennessee
Reviewed 5 August 2016

I stayed at Embassy Suites recently while on business in area. The best thing about hotel is the location. In downtown and close to mall and multiple restaurants. The hotel needs an update especially in the rooms. The parking is behind hotel and extra cost. There is sports bar in hotel - I did not eat there. Average Embassy Suites...

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Helpful?
Thank u2fan56
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for being our guest. We are happy to hear our downtown location within walking distance to Charleston Town Center Mall and many restaurants worked out so well for you. We appreciate your feedback regarding updates, and we will share your comments with the appropriate individuals in our organization. We are glad that your overall visit to our hotel...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Breakfast included
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 

Additional Information about Embassy Suites by Hilton Charleston

Address: 300 Court St, Charleston, WV 25301-1607
Region: United States > West Virginia > Charleston
Price Range: €133 - €230 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Charleston 3*
Number of rooms: 253
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Also Known As:
Embassy Suites Charleston
Charleston Embassy Suites
Hotel Style:
#2 Green Hotel in Charleston
#4 Business Hotel in Charleston
#9 Family Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Charleston staff and other travellers.
9 questions
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Holland, Michigan
4 months ago
Holland, Michigan

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Questions? Get answers from Embassy Suites by Hilton Charleston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“seek out a corner room...they are larger with more room to stretch out”
S7091GNmarkm, 14 Feb 2017 | Read review
“All of the rooms are suites. They all have ample room and small refrigerator and microwave.”
2CtheWRLD, 2 Jan 2017 | Read review
“Check-in online on day of arrival and you can pick your own room.”
threesperfect, 30 Dec 2016 | Read review
“If you are a Hilton Honors member you have good chance to pre-pick your room.”
E6966PMkarent, 14 Dec 2016 | Read review
“Corner rooms are a bit quieter as it's an atrium design.”
RobertZ519, 13 Dec 2016 | Read review
5 of 5
EmbassySuites.com
US$191* /night
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Prices are for 1 room, 2 adults
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