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Embassy Suites by Hilton Charleston

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Traveller (103)
Room & Suite (53)
Dining (15)
Overview
  • Excellent47%
  • Very good27%
  • Average14%
  • Poor8%
  • Terrible4%
Travellers talk about
AMENITIES
Wifi
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
3 Star accommodation
All hotel details
Additional information
Offers from Embassy Suites by Hilton Charleston
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Embassy Suites by Hilton Charleston
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
3 Sep4 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,148)
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1,146 results
Traveller rating
516
316
161
98
55
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Time of year
LanguageEnglish
516
316
161
98
55
Show reviews that mention
All reviewsevening receptionfree drinksmade to order breakfastacross the streetparking garagemanagers receptioncorner roomomeletliving roomper dayexcellent staycivic centercomplimentary breakfastshopping mallbusiness tripvery nice hotelshuttle service
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1 - 5 of 1,146 reviews
Reviewed yesterday via mobile

No surprises - good Hilton experience. Staff was friendly and knowledgeable. Parking lot is bit removed and parking is tight, but not a major issue. Was a large event going on but not too loud even with room right above ball room.

Thank John R
Hotel's Favourite
Reviewed 26 June 2018

I really enjoyed my stay here. After my flight was cancelled and delayed, I was so grateful for an early check in. front desk staff were very friendly and helpful. The shuttle service (and driver) to/from the airport, as well as to places around the...More

Thank Yolotl
Response from Hector J, General Manager at Embassy Suites by Hilton CharlestonResponded 30 June 2018

Dear Yolotl: Thank you for choosing our Embassy Suites Charleston WV as you were dealing with your flight cancelation. I'm happy to know that our team was able to provide an all around pleasant experience for you - the location, shuttle service, breakfast and evening...More

A TripAdvisor Member
1
Reviewed 2 days ago

The service was outstanding! Very clean and the complimentary breakfast was awesome! The staff was friendly and helpful. We got a special conference rate and it was very reasonable. Mall was across the road and a river walk about a quarter mile down the road....More

Review collected in partnership with Embassy Suites Hotels
Thank A TripAdvisor Member
Reviewed 2 days ago

Staff was pretty unfriendly and not willing to go above and beyond. Also they never give me a welcome bag for my honors membership. I should have stayed at the Marriott, the free breakfast and larger rooms aren’t worth the lack of customer service.

Review collected in partnership with Embassy Suites Hotels
Thank andrewdisilvestro
Reviewed 1 week ago

The Embassy in downtown Charleston is close to everything. Across from Town Center Mall with shops and restaurants as well as only three blocks from fine restaurants and bars on Capitol Street. Within walking distance of the Power baseball park and events on Kanawha Boulevard....More

Thank K5706JTcharlesm
Response from Hector J, General Manager at Embassy Suites by Hilton CharlestonResponded 3 days ago

Dear K5706JTcharlesm: It appears that you had an opportunity to explore many of the surrounding shopping, dining and entertainment options near our Embassy Suites Charleston, and enjoyed a pleasant stay. I'm delighted to know that you found the suites to be clean and comfortable, the...More

View more reviews
About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Wheelchair Access
Shuttle Bus Service
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$137 - US$246 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Charleston
#4 Business Hotel in Charleston
#8 Family Hotel in Charleston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$137 - US$246 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Charleston
#4 Business Hotel in Charleston
#8 Family Hotel in Charleston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (103)
Room & Suite (53)
Dining (15)
Pool & Beach (4)
Business Centre & Event Rooms (9)
Family and Play Areas (1)
Questions & Answers
Ask a question
Brad J
23 February 2017|
Answer
Response from Roger K | Reviewed this property |
Since it's an embassy with free happy hour and food from 5-7 I wouldn't do it.
0
Votes
Amy C
27 January 2017|
Answer
Response from Nelsoe |
It is from 5:30 to 7:30 pm
0
Votes
Room Tips
"Great views in Room 909, but Smoke Smell!"
Read review
"Stayed in 908 it was usually very quiet. Faced Court St and the church with the gold dome. Nice view..."
Read review
"Avoid room 211 which we stayed at from 5/24 to 5/26/18 because I found black mold near ceiling in shower area"
Read review
"I like the higher floors because you get a better view."
Read review
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