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Embassy Suites by Hilton Charleston

1,077 reviews
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Traveller (80)
Room & Suite (48)
Dining (13)
Overview
  • Excellent47%
  • Very good27%
  • Average14%
  • Poor8%
  • Terrible4%
Travellers talk about
Wifi
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
3.0 Star Hotel
All hotel details
Offers from Embassy Suites by Hilton Charleston
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,077)Write a Review
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1,075 results
Traveller rating
489
295
152
91
48
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Time of year
LanguageEnglish
489
295
152
91
48
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All reviewsevening receptionfree drinksmade to order breakfastacross the streetparking garagecorner roomliving roomper dayroom keyexcellent staylove this hotelcomplimentary breakfastcivic centerbusiness tripvery nice hotelshuttle servicestaff was friendly
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1 - 5 of 1,075 reviews
Reviewed 1 week ago

I was very disappointed with my stay at the hotel. The room was very outdated with a broken phone in the bedroom, nonworking socket in the bathroom, chairs that are ready to fall apart, and unclean towels on check in. My room was not cleaned...More

Review collected in partnership with Embassy Suites Hotels
Thank onshapiro
Response from Hector J, General Manager at Embassy Suites by Hilton CharlestonResponded 6 days ago

Dear onshapiro: Please accept my sincere apologies for having missed those items. Clearly we missed the attention to detail with the phone, power outlet and chairs; issues with linen and housekeeping are atypical of our team, but again we appear to have missed our steps...More

Hotel's Favourite
Reviewed 23 December 2017

We stay here every year at Christmas. This is a half way point to home for the holidays, after working all day. We only stay one night, but it is always a warm place to stay and the staff is always friendly. We normally go...More

1  Thank Gina J
Response from 00gc, Manager at Embassy Suites by Hilton CharlestonResponded 24 December 2017

Gina, thank you for making the Embassy Suites by Hilton Charleston your home away from home. There is no better compliment than a guest who keeps coming back time after time. We appreciate your kind words and compliments regarding your stay. We strive to make...More

Reviewed 1 week ago

Only negative was staff wasn’t all that helpful. One person saw we struggling with my luggage and 3 children, he only offered to tell me how to push the luagge rack with my stroller instead of offering his assistance. Aside from the staff, the hotel...More

Review collected in partnership with Embassy Suites Hotels
Thank 337kayleighm
Response from Hector J, General Manager at Embassy Suites by Hilton CharlestonResponded 6 days ago

Dear 337kayleighm: Thank you for staying at Embassy Suites Charleston, and for sharing your experience on TripAdvisor. I apologize that our staff did not react helpfully as you arrived at our hotel, certainly an area of opportunity for us. I'm glad that you found the...More

Reviewed 2 weeks ago

Service was rude at check out to not only us but others that traveled with us during the conference. The heat didn’t work, which made for an extremely cold night. However, they did have a great continental breakfast and great bar and grill.More

Review collected in partnership with Embassy Suites Hotels
Thank danielle421
Response from Hector J, General Manager at Embassy Suites by Hilton CharlestonResponded 6 days ago

Dear danielle421: Please accept my appreciation for you and your conference staying at our hotel...I'm sorry that you experienced issues with heating, as well as a poor departure interaction. Neither of those align with our service goals, and we will work to address both those...More

Reviewed 2 weeks ago

Hotel staff are all very courteous and serviceable. Room service was very good. Fast check in and check out and they even drive you to the airport. Nice Bar and Snack Bar available inside the Hotel Lobby. Very good for all kinds of travelers.More

Thank Salvador R
Response from Hector J, General Manager at Embassy Suites by Hilton CharlestonResponded 6 days ago

Dear Salvador R: thank you for staying at the Embassy Suites Charleston, and for posting your observations on TripAdvisor. I am delighted to know that you enjoyed the services and facilities at the hotel, and that our team provided a positive level of service. We...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$134 - US$252 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Charleston
#4 Business Hotel in Charleston
#8 Family Hotel in Charleston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$134 - US$252 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Charleston
#4 Business Hotel in Charleston
#8 Family Hotel in Charleston
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (80)
Room & Suite (48)
Dining (13)
Pool & Beach (4)
Business Centre & Event Rooms (5)
Family and Play Areas (1)
Questions & Answers
Ask a question
Brad J
23 February 2017|
Answer
Response from Roger K | Reviewed this property |
Since it's an embassy with free happy hour and food from 5-7 I wouldn't do it.
0
Votes
Amy C
27 January 2017|
Answer
Response from Nelsoe |
It is from 5:30 to 7:30 pm
0
Votes
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123
Room Tips
"Choose a higher floor away from the Elevator."
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"Not sure if there are any "good" rooms - I've never seen one in the 3 times I've stayed..."
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"Upper floor in corner away from elevator will provide quiet location (ex: 514, 614, 714)"
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"There are 3 elevators that can get a bit of traffic especially with the ice machine near, so I would suggest..."
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