A broken hair dryer, malfunctioning heater, holes in the wall where a towel rack should have been, a non-functioning lamp, and poor quality breakfast made this stay less than ideal.The staff was very nice and I don't blame them, but someone needs to better manage this property as basic room cleanliness and amenities were sorely lacking.
I understand that things happen and rooms can be worse for wear. How it is handled at checkout is where I expect it to be rectified. A luke warm shower and a musty room and was given a $9 discount. This was simply insulting
These were the words spoken by the person at the desk when he handed us the brown baggie breakfast. Water, an apple and a child's breakfast bar was inside the bag. I typically choose places to stay based on breakfast being provided. I don't consider this a sustainable breakfast. Our room had food from the previous occupant under a chair, and toilet paper was in short supply. Overall, this experience has put me off of Best Western for a while.
I don't know how this is a 3 star hotel. When I think 3 star, I think digital microwaves. Yeah, no, dial microwave. Plugged into a lamp. Plugged into the wall. Barely worked, hazard. Staff was lovely though, very nice to talk to...well, the evening staff. Lady in the morning was...meh. It was clean enough but the shower was weak and cold within a couple minutes. The products they offered, argan oil based, were very nice though. The bed was terribly uncomfortable, very hard, and the pillows were mush.
Staff and hotel was wonderful. Will definitely stay here everytime we travel to wise va. The staff was friendly Hotel was clean. They were very pet friendly. Rooms were comfortable and bed was clean and comfortable
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