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I had originally planned to stay at another chain hotel but being the free spirit traveler that I am, that hotel was already booked. So this wasn't my first choice and it was very late when I got there. I was pleasantly surprised by my...More
Response from Carolyn B, General Manager at Fairfield Inn & Suites WinchesterResponded 5 September 2017
Thank you for choosing The Fairfield Inn & Suites for your lodging accommodations. I am glad to hear you had a pleasant surprise at our property; your room being clean, nicely furnished and your guest bed was comfortable. My staff and I hope your travels...More
First off I am a Platinum Marriott member for life. I have over 800 nights in Marriott properties so I have a bit of experience to draw on. This hotel is in dire need of updating. My room was tiny and smelled as if someone...More
1 Thank bigpop34
Response from Carolyn B, General Manager at Fairfield Inn & Suites WinchesterResponded 28 August 2017
Thank you for taking the time to share your experience at The Fairfield Inn & Suites. We certainly in no way want our guests to leave unhappy. I've read your comments about the various situations that had occurred during your stay that was...More
We arrived and found that though the room was very nice, the accomodation was very tight for us and our two teenage sons. However, Matthew was able to rearrange the room and exceed our expectations. Though the hotel was super busy, Matthew treated us with...More
Response from Carolyn B, General Manager at Fairfield Inn & Suites WinchesterResponded 21 August 2017
Thank you for visiting us and for taking the time to write a review about our hotel. We are glad to hear you had a fantastic experience. I'm happy to hear that Matt has given you and your family outstanding guest service and accommodate to...More
Ug. The staff is excellent, the hotel is very clean but the beds are like concrete and wrapped in some type of plastic. Thankfully we are only here one night. The hotel is quiet. There is breakfast included.More
Thank Katherine G
Response from Carolyn B, General Manager at Fairfield Inn & Suites WinchesterResponded 17 August 2017
Thank you for taking the time to share your experience at The Fairfield Inn & Suites. We certainly in no way want our guests to leave unhappy. I apologize to hear about the issue you had with the guestroom bed not being comfortable during your...More
Never a disappointment from Marriot, The rooms were immaculate as was the service. The location was perfect for us as was the breakfast service. We will stay here again on our next trips to thiss part of the country.
Response from Carolyn B, General Manager at Fairfield Inn & Suites WinchesterResponded 9 August 2017
Thank you for choosing the Fairfield Inn & Suites, Winchester VA for your lodging accommodations. My staff and I appreciate your kind words and we really hope to see you on your next visit.