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Hilton Garden Inn Winchester

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Traveller (50)
Room & Suite (53)
Dining (8)
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Overview
  • Excellent61%
  • Very good25%
  • Average7%
  • Poor4%
  • Terrible3%
Travellers talk about
“front desk”(82 reviews)
“diamond member”(10 reviews)
“glory days”(11 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Winchester
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Winchester
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (745)
There are newer reviews for Hilton Garden Inn Winchester
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Traveller rating
431
190
59
33
28
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LanguageEnglish
431
190
59
33
28
Show reviews that mention
All reviewsfront deskdiamond memberglory daysnice propertyroom was cleanexcellent hotelgreat place to staynext morninghot tubnight's sleeplong driveconvenient locationstaff was friendlyindoor poolcontinental breakfastdowntown winchestershenandoah university
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91 - 95 of 741 reviews
Reviewed 10 May 2017

This is a wonderful hotel. Beautifully decorated. Friendly staff. Delicious breakfast. The hotel was kept clean as was the room. Location is right near many shops and restaurants. This hotel is highly recommended. The only exception is that there is not check in any earlier...More

Review collected in partnership with Hilton Garden Inn
Thank 575jaclynm
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 11 May 2017

Dear 575jaclynm, Thank you for taking the time to review the Hilton Garden Inn. I am glad you found your stay enjoyable and were able to take advantage of joining us for breakfast! On busy weekends where we have 100% occupancy everyday we are not...More

Reviewed 7 May 2017

Loved this hotel and the staff!! Very friendly and extremely clean. Would definitely stay again when in the area. Breakfast staff was very nice and remembered me every morning, same with the front desk staff. They greeted me with a smile every time I walked...More

Review collected in partnership with Hilton Garden Inn
Thank 813ambern
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 9 May 2017

Dear 813ambern, Thank you for your review, we always love hearing back from our guests and your response is greatly appreciated. We always aim to exceed our guests expectations and I am glad our staff took care of you during your stay. I know you...More

Reviewed 28 April 2017

Stayed here on our way back from Florida. We arrived fairly late on a night when many hotels/motels were fully booked. We found that the Garden Inn offered good value for a fair price. The rooms were clean and the staff very friendly. Just what...More

Review collected in partnership with Hilton Garden Inn
Thank 309lucc
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 1 May 2017

Dear 309lucc, Thank you for posting your review on TripAdvisor! I appreciate your feedback and am glad to hear your room was enjoyable and the staff friendly and helpful. Thank you for your business and we hope to welcome you back in the future if...More

Reviewed 24 April 2017

Hotel room could use some updating. Bed was hard as a roock and pillows were too soft. Too much on a contrast of feelings to make for comfortable sleep. TV was waaaay to far and small for comfortable viewing pleasure.More

Review collected in partnership with Hilton Garden Inn
Thank deborahhZ1936TQ
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 1 May 2017

Dear DeborahhZ1936TQ, Thank you for taking the time to review The Hilton Garden Inn on TripAdvisor. I apologize you found your bed to be uncomfortable and the television too small. We appreciate your comments as we always look to improve the quality of our guests...More

Reviewed 13 April 2017

Here's the 1,2,3s... 1. Big hole/divit in the center of BOTH queen beds in my room made for an uncomfortable night of sleeping. I should mention that as a Diamond member, the poor beds upset me even more. Also, thin walls allowed me to hear...More

Thank Pack-Less
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 14 April 2017

Dear Pack-Less, Thank you for taking the time to place your review on TripAdvisor. I would like to first offer my apologies to you for the inconvenience of the bed comfortably. I can assure you that we are working on resolving that issue. I do...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$130 - US$182 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Winchester
#8 Romantic Hotel in Winchester
#11 Family Hotel in Winchester
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$130 - US$182 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Winchester
#8 Romantic Hotel in Winchester
#11 Family Hotel in Winchester
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (50)
Room & Suite (53)
Dining (8)
Pool & Beach (4)
Business Centre & Event Rooms (6)
Questions & Answers
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Leestanger
Hi James, I see you had trouble with the beds also. I complain about them and let me show you what the manager sent me after my reviews. 120 Wingate Drive, Winchester, VA 22601 July 22, 2016 Dear Mr. xxxxxx: In keeping with the spirit of Hospitality the staff and management of the Hilton Garden Inn value our guests and work to make every stay a pleasant and productive experience. Unfortunately, we have not been able to meet your expectations of accommodations and service therefore I have arranged for your corporate rate to be honored at the Hampton Inn North on Berryville Avenue in Winchester or at the Fairfield Inn and Suites Winchester. Please do not make reservations at the Hilton Garden Inn Winchester as they will not be honored. Sincerely, Rick Ferree Roderick Ferree, CHA General Manager
26 July 2016|
AnswerShow all 2 answers
Response from punjabkh | Reviewed this property |
Room was no problem, staff assisted in anything I needed. First and foremost, be polite, and let them try to make it right. It seems they made an effort to please you. If you are still not happy, call corporate. Please don't... More
0
Votes
nancyacarlson
27 July 2015|
AnswerShow all 4 answers
Response from GeneralManager1204 | Property representative |
Yes. The cost is $1.50 wash and $1.50 dry and you can stop by the front desk for quarters at any time.
1
Vote
Room Tips
"Who knows which rooms are nice, there's a chance they may kick you out hours before you arrive."
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"All the same. Higher floor is better, I guess."
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"Avoid this hotel if you are disabled."
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"Ask for a room where the beds have been recently replaced, if that's even an option."
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