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Hilton Garden Inn Winchester

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Traveller (50)
Room & Suite (53)
Dining (8)
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Overview
  • Excellent61%
  • Very good25%
  • Average7%
  • Poor4%
  • Terrible3%
Travellers talk about
“front desk”(82 reviews)
“diamond member”(10 reviews)
“glory days”(11 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Offers from Hilton Garden Inn Winchester
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Winchester
Special Offer: Double Points, Every Stay
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (746)
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742 results
Traveller rating
431
190
59
34
28
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LanguageEnglish
431
190
59
34
28
Show reviews that mention
All reviewsfront deskdiamond memberglory daysnice propertyroom was cleanexcellent hotelgreat place to staynext morninghot tubnight's sleeplong driveconvenient locationstaff was friendlyindoor poolcontinental breakfastdowntown winchestershenandoah university
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1 - 5 of 742 reviews
Reviewed 2 days ago

The room was not clean - dirty tables, dirty refrigerator, a bad smell. The desk staff spent more time looking at their phones than being attentive. The overall experience was less than you would expect from any Hilton-family hotel. The hotel is also next to...More

Review collected in partnership with Hilton Garden Inn
Thank Randall K
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded yesterday

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay....More

Hotel's Favourite
Reviewed 19 April 2018 via mobile

I had written a not so nice review a few weeks back and I feel like I should correct what I wrote. I had booked a room using a third party site and I couldn’t check in due to a miscommunication error. I didn’t fully...More

2  Thank Joe S
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 20 April 2018

Thank you for taking a moment to share your experience. I am happy to hear you found the response to your complaint satisfactory. Our team works very hard to exceed expectations every day. We look forward to welcoming you back to our hotel in the...More

Reviewed 4 days ago

While all hotel tubs are not created equal nor cleaned sufficiently, this hotel staff did a fabulous job! Clean and comfy room. Lovely outdoor fountain served as a lovely welcome when walking in from the parking lot, as well as providing a nice view which...More

Thank Mary E
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 2 days ago

Thank you for taking a moment to share your experience. I am happy to hear you found our Staff and Hotel to your liking. Our team works very hard to exceed expectations every day. We look forward to welcoming you back to our hotel in...More

Reviewed 2 weeks ago

With a friendly and attentive bartender, the lounge provided a respite for my family in the evening. And I want to add a 'shout out' to Tracy, Spencer and the housekeeping staff who went above and beyond to help return a valuable item that I...More

Thank David B
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 1 week ago

Thank you for taking a moment to share your experience. I am happy to hear you found our Staff and Hotel to your liking. Our team works very hard to exceed expectations every day. We look forward to welcoming you back to our hotel in...More

Reviewed 2 weeks ago

business trip and they charged me an extra night without notice because I missed my checkout time after they approved a later checkout time for me. I tried explaining but to no avail. The front desk clerk was not trained properly to handle customer escalations!

Review collected in partnership with Hilton Garden Inn
Thank bssa2018
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$130 - US$182 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Winchester
#8 Romantic Hotel in Winchester
#11 Family Hotel in Winchester
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$130 - US$182 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Winchester
#8 Romantic Hotel in Winchester
#11 Family Hotel in Winchester
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (50)
Room & Suite (53)
Dining (8)
Pool & Beach (4)
Business Centre & Event Rooms (6)
Questions & Answers
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Leestanger
Hi James, I see you had trouble with the beds also. I complain about them and let me show you what the manager sent me after my reviews. 120 Wingate Drive, Winchester, VA 22601 July 22, 2016 Dear Mr. xxxxxx: In keeping with the spirit of Hospitality the staff and management of the Hilton Garden Inn value our guests and work to make every stay a pleasant and productive experience. Unfortunately, we have not been able to meet your expectations of accommodations and service therefore I have arranged for your corporate rate to be honored at the Hampton Inn North on Berryville Avenue in Winchester or at the Fairfield Inn and Suites Winchester. Please do not make reservations at the Hilton Garden Inn Winchester as they will not be honored. Sincerely, Rick Ferree Roderick Ferree, CHA General Manager
26 July 2016|
AnswerShow all 2 answers
Response from punjabkh | Reviewed this property |
Room was no problem, staff assisted in anything I needed. First and foremost, be polite, and let them try to make it right. It seems they made an effort to please you. If you are still not happy, call corporate. Please don't... More
0
Votes
nancyacarlson
27 July 2015|
AnswerShow all 4 answers
Response from GeneralManager1204 | Property representative |
Yes. The cost is $1.50 wash and $1.50 dry and you can stop by the front desk for quarters at any time.
1
Vote
Room Tips
"Who knows which rooms are nice, there's a chance they may kick you out hours before you arrive."
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"All the same. Higher floor is better, I guess."
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"Avoid this hotel if you are disabled."
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"Ask for a room where the beds have been recently replaced, if that's even an option."
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