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The staff was great, very helpful and friendly. Breakfast is pretty much the same as every where else for a hotel of this calaber. They have foam mattresses for beds which didn't help my lower back, too soft for me and my wife.More
Response from bscheiner, Regional Vice President of Operations at SpringHill Suites WilliamsburgResponded 6 October 2017
Thank you for posting concerning your recent visit to our hotel. All comments, no matter positive or negative, are valued by all staff members and shared with the team.
Please accept my apologies for the softness of the mattress, I have forwarded these...More
The bed is comfortable and a very relaxing atmosphere. Every laid back and staff is friendly. A very good smelling and clean hotel. I highly recommend this hotel. Definitely will be staying here in the years to come.
I'd agree with recent reviewers that the rooms at this property desperately need an update. Carpets are stained left and right; tile caulking in the bathroom needs repair; our room didn't even have a clock. The beds were soft and comfortable, but a lift of...More
A few years ago, I probably wrote a review about how clean and updated I found this hotel. What a difference a few years makes. I am just leaving from a weekend stay in a sad room that I would have never expected. There are...More
1 Thank Laurie K
Response from bscheiner, Regional Operations Director at SpringHill Suites WilliamsburgResponded 18 September 2017
Thank you for taking the time to post your comments on your recent stay at the Springhill Suites. I am the Regional Director of Operations and make a point each day of reading all the guest comments from all of my hotels.
Please accept my...More
We stayed at this property with high hopes after a disappointing experience at the Residence Inn next door the night before.
My husband and I are both rewards members. We stayed at the Residence on expiring points that he had, and we found the hotel...More
Thank Amy L
Response from bscheiner, Regional Vice Presidnet of Operations at SpringHill Suites WilliamsburgResponded 5 September 2017
Thank you for submitting these comments to Trip Advisor concerning your recent stay at the Springhill Suites in Williamsburg VA. I am the Regional Vice President of Operations over this hotel and daily read all the guest comments from all of my hotels.
Our room was perfectly clean and had a fresh smell; we were there for 3 nights. I have previously been in the hospitality business and have inspected rooms for housekeeping departments, so I tend to notice things. There... More
Our room was perfectly clean and had a fresh smell; we were there for 3 nights. I have previously been in the hospitality business and have inspected rooms for housekeeping departments, so I tend to notice things. There was absolutely no problem with this room. Should you ever have any problems with your rooms, just let the front desk know. Most are willing to move you to another room, if one is available or take care of your concern in some manner.
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"We stayed on the first floor...extremely convient!"