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We decided to go on a couples getaway for the weekend. We booked a king suite at a reasonable rate on the hotel site. We arrived around 4:30p to an overwhelming chlorine smell the second the door opened and to find several people in line...More
Thank Laura V
Response from Marsha T, General Manager at SpringHill Suites WilliamsburgResponded 30 November 2015
Dear Laura V,
Thank you so very much for expressing your visit on tripadvisor.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for...More
We stayed there recently during William & Mary's Homecoming weekend. We arrived late on Thursday night with two fussy kids but the front desk staff were incredibly friendly and helpful with a quick check-in and finding some stuff to help us get the kids happier....More
Thank Eric C
Response from sharolyn f, Manager at SpringHill Suites WilliamsburgResponded 10 November 2015
We are always pleased when our guests enjoy their stay.
I will be sharing your comments with the entire team.
Thank you and we look forward to serving you again soon!!!
The hotel was clean and welcoming when we arrived and all of the staff seemed genuinely welcoming and glad we were there. The location was within walking distance of a variety of places to eat and provided easy access to the area sights.
Stayed here one night while visiting Busch Gardens. Room was clean and staff was nice. Great breakfast in the morning. After we settled in I noticed an extra room card of a different color. I tried it on my door and it worked. The key...More
Located close to lots of restaurants, shopping and all of the Williamsburg attraction. A short drive from Busch Gardens and only a couple of blocks from Movie Tavern and Ripley's Believe it or Not.
My room had a sofa w/pull-out bed, computer desk w/chair, mini-fridge,...More
Our room was perfectly clean and had a fresh smell; we were there for 3 nights. I have previously been in the hospitality business and have inspected rooms for housekeeping departments, so I tend to notice things. There... More
Our room was perfectly clean and had a fresh smell; we were there for 3 nights. I have previously been in the hospitality business and have inspected rooms for housekeeping departments, so I tend to notice things. There was absolutely no problem with this room. Should you ever have any problems with your rooms, just let the front desk know. Most are willing to move you to another room, if one is available or take care of your concern in some manner.
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"We stayed on the first floor...extremely convient!"