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Visited this hotel with our grandkids for a five night stay. Hotel was clean but definitely in need of some organization. Breakfast foods were not kept ready, often, eggs, waffle mix not available. Had to request five towel sets for the five of us each...More
Response from bscheiner, Regional Vice President of Operations at Residence Inn WilliamsburgResponded yesterday
Thank you for taking the time to submit your review of the Springhill Suites, I am the Regional Vice President of Operations and make a point each morning of reading all the guest comments from all of my 12 hotels.
I am sharing your feedback...More
Stayed for a family reunion because we had our family pet.Rooms were dirty. There was no body wash, or shampoo, and every day I needed to ask the hotel for towels for our family. Would not stay again.More
Thank Suzanne C
Response from bscheiner, Regional Vice Presidnet of Operations at Residence Inn WilliamsburgResponded 1 week ago
Thank you for taking the time to submit your review of the Residence Inn Williamsburg. I am the Regional Vice President of Operations and make a point each morning of reading all the guest comments from all 12 of my hotels.
Please accept my apology...More
Short and sweet. We spent 5 nights at the hotel. the 2BR suite offers plenty of room for a family of 4, but it not up to Marriott standards. The Housekeeping Dept. seems to be in a bit of disarray, causing our room not to...More
Response from bscheiner, Regional Vice President of Operations at Residence Inn WilliamsburgResponded 3 weeks ago
Thank you so much for submitting your review of the Residence Inn in Williamsburg. I am the Regional Vice President of Operations and make a point each morning of reading all the guest comments from all 12 of my hotels.
I have shared your feedback...More
This hotel had a great staff. Unfortunately, the hotel needs some basic updates. I expected much more from a Marriott property. My teenager had a difficult time sleeping on the sofa bed which was extremely uncomfortable The room was spacious. The garbage disposal smelled and...More
Response from bscheiner, Regional Vice President of Operations at Residence Inn WilliamsburgResponded 4 weeks ago
Thanks for taking the time to submit your survey to Trip Advisor concerning your recent stay at the Residence Inn. Please accept my apology for the issues you encountered during your stay. I am shared your feedback with the hotel team members as well as...More
I stayed at this Marriott Residence Inn for a short vacation during the July 4th holiday. As a Marriott Gold member, I found the facilities to be in excellent condition and very clean. The staff was among the most friendly, courteous, and helpful I've encountered...More
US$111 - US$265 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Response from 0808momof4 | Reviewed this property |
Hello. One thing that I am not sure is mentioned clearly on the RI website is that the reception is NOT offered from Thursday - Sunday. Therefore, my husband and I never had an opportunity to experience the reception.