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Westin Virginia Beach Town Center

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Westin Virginia Beach Town Center
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634 Reviews from our TripAdvisor Community

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There are newer reviews for Westin Virginia Beach Town Center
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Showing 630: English reviews
Reviewed 31 December 2014

Best hotel I have stayed at in the last three hotel stays!!! Seriously comfortable beds and beautiful rooms. We stayed at the hotel as our holiday party was held there, incredible food and function room. The best work party in years! Would recommend the Westin to anyone! Wonderful experience

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Helpful?
7Thank Brandmypal
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for choosing The Westin Virginia Beach for your stay and holiday party. I am delighted that you had such a pleasurable stay and enjoyed the heavenly beds.

Raleigh, North Carolina
Reviewed 24 December 2014

This is one of the best hotels I have ever had the pleasure to stay in while on business. The staff went out of their way to accommodate all of my needs and sometimes even knew what I needed before I did!

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6Thank dgg1966
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you so much for your great comment! I will share will all our staff as we strive to make our guests stay memorable.

Williamsburg, Virginia
Reviewed 18 December 2014

We stayed at this hotel on a Friday and Saturday night in mid December. My husband's company Christmas party was there (on the residence side), so we decided to make a weekend of it. The hotel was well appointed and we only encountered a couple of glitches... On Friday night, we put the door hanger outside, as we had a...

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Helpful?
1Thank Lisa B
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for choosing the Westin Virginia Beach for your weekend stay, I hope you both had fun at your husband’s company Christmas party. My apologies on your room service order hanger not being picked up, I will be reviewing the process as sweeps should be done several times throughout the night. I also understand you frustration with the movie...

Thomasville, North Carolina
Reviewed 14 December 2014

Hotel was nice and very clean also very close to several fine restaurants. The in house restaurant had a nice breakfast each morning. Rooms were also nice size and very clean. Housekeeping staff were prompt each morning in cleaning room.

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6Thank pjkiss
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for choosing the Westin Virginia Beach for your stay and the five out of five rating. I will share your positive comments about your stay with our team and we look forward to the opportunity to serve you again in the future.

Reviewed 10 December 2014

I stayed at the Westin VA Beach a few days while visiting family. I am an accountant and don't dress like one on my relaxing days. I just don't believe in wearing a $100 tee shirt while on vacation. Staff stared a lot while greeting others in business suits and dresses. After driving 11 hours I will not look my...

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Helpful?
3Thank J W
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for sharing your observations with us. First and most importantly, I apologize for the challenges you encountered. Honestly, I am shocked to hear about your perception of your experience as we are located in such a high leisure market our associates are trained that everyone regardless what suit (business to bathing) is a valued guest. I have discussed...

Chesapeake, Virginia
Reviewed 9 December 2014

We had a wonderful weekend staying at the Westin Virginia Beach Town Center. The entire staff was exceptionally friendly and helpful. The location of the hotel is perfect with excellent restaurants within walking distance and central to the beach and downtown Norfolk.

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7Thank James A
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

First I would like to wish you a belated happy anniversary! I am happy to hear that you had a wonderful time at the Westin Virginia Beach and thank you for choosing us for your celebration.

Reviewed 8 December 2014

Stayed here for business. Parking was easy and free. Restaurants were plentiful in the area. The service was good. The single room was great, comfortable, and with room to move around, albeit overlooking a parking lot. The video screen on the treadmill was a plus. Breakfast came a bit earlier than planned and ordered, but that was ok. Looking forward...

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6Thank Stephen M
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for choosing the Westin Virginia Beach for your visit to the area. I am delighted to hear that you had a positive stay and will share your comments our team. We look forward to the opportunity to serve you again next year!

Reviewed 6 December 2014

This stay was just for a light extended weekend getaway and it was worth every relaxing moment. The room a clean, elegant and spacious. The bathroom was like a mini-spa with its full body shower with corner set for the heat lamp which was for the comfort of drying off but gave me a sense of a personal dry heat...

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6Thank Clive M
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for taking the time to let us know about your recent stay at The Westin Virginia Beach Town Center and the five out of five rating. I am delighted you enjoyed your stay and feel the Town Center area with 26 restaurants and shopping is a great place.

Evergreen, Colorado
Reviewed 2 December 2014

I love Westin. It is my top brand and I stay whenever I can. Stayed at Boston Harbor last night--lovely. I am staying here at VA Beach Westin now. Computers down at check in. Lifetime Gold Member. Big whoop. No upgrades available, hotel full, I am ok with that. No SPG floor offered. Asked for quiet room. Was put next...

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4Thank meetmeattheairport
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for sharing your observations with us. First and most importantly, I apologize for the challenges you encountered. I will be addressing and reviewing your items of disappointment with the departmental managers as consistent customer service is our priority and the key to guest satisfaction.

Reviewed 28 November 2014

I never thought that I would actually a hotel, specifically a Westin, so extremely low. It was a long day of car travel (14hours) and couldn't wait to check in at the Westin. I knew what I was in for! NOT!!! I checked in the room after calling ahead advising it was goingto be a late arrival, chatted about a...

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Helpful?
3Thank Abruzzo1976
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for your comments regarding your recent stay. I was very disappointed to hear about your experience. I will be sharing your comments with our housekeeping and kitchen departments as we strive to deliver a quality product. Thank you again as we seek to improve our service and quality.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
236 beautifully appointed rooms include Deluxe Rooms and Suites as well as a private Executive Club floor. Able to host gatherings from 20-500; committed to sustainability and eco-friendly practices. ... more   less 

Additional Information about Westin Virginia Beach Town Center

Address: 4535 Commerce St, Virginia Beach, VA 23462
Region: United States > Virginia > Virginia Beach
Price Range: €136 - €284 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Virginia Beach Town Center 4*
Number of rooms: 236
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Also Known As:
Westin Virginia Beach Town Hotel Virginia Beach
Virginia Beach Westin
Hotel Style:
#6 Business Hotel in Virginia Beach
#21 Romantic Hotel in Virginia Beach
#27 Family Hotel in Virginia Beach
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Questions & Answers

Here's what travellers have asked, with answers from Westin Virginia Beach Town Center staff and other travellers.
5 questions
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Questions? Get answers from Westin Virginia Beach Town Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Avoid the valet parking and park in the attached city garage”
 of 5 bubbles ddavis4040, 3 Mar 2017 | Read review
“The high floor you book, the better the view!!”
 of 5 bubbles virtual100, 25 Dec 2016 | Read review
“Starwood Preferred Guest floors (12th and 15th) tend to be less crowded and quieter.”
 of 5 bubbles MDTravProf, 26 Nov 2016 | Read review
“Zero sunshine on the north side rooms, and they have the clearest views.”
 of 5 bubbles M2025VTmiket, 14 Nov 2016 | Read review
“Corner suites are large and have lots of windows with nice view of the town”
 of 5 bubbles TheWeeklyTraveler, 3 Nov 2016 | Read review
5 of 5