Ronnie Powell at the Valet stand is fantastic and very helpful!!! Quick to bring car around when heading out, super friendly and professional service. Recommended a great restaurant for our family on our last night!!!! 5 Stars!!! Thank you!!!
For the past 10 years or so we had stayed at a different oceanfront hotel, and decided to switch this year (I'm not great with change) :) And let me tell you, I am so glad that we did! This hotel is clean, the views are amazing, staff is fantastic and very polite. Also, you can't beat having Lager heads on site with all of their amazing food! We ate there multiple times during our stay. We had to call for extra towels at one point, which were brought to us within minutes! The room was amazingly clean, the bed was so comfortable and you can't beat that view! We are already excited for next years stay! A very special shout out to Quinn who helped us resolve an issue we had a checkout, Thank you so much again! She did an awesome job! The customer service here goes above and beyond. If there is any downside at all, I would say it's the area where you unload/load your vehicle can get extremely busy! No ones fault, it's just the layout, but be prepared to possibly wait just a bit. They did awesome at getting all the cars in and out. Thank you all again for making our vacation amazing, even when you are dealing with staffing issues and the craziness of the world. It can't be easy taking care of so many customers, and I applaud you all for the job you are doing!…
We stayed one night and had to leave due to the extreme noise. They called if the Sound of Freedom and charged us an early cancelation fee. Never had this happen before. Very disappointed. I complained to corporate and they reimbursed me for the fee, but it should have never treat a Gold member like this.
We stayed at this hotel for two nights and it was an excellent experience. The room was clean and the oceanfront view fantastic. All staff that we encountered were friendly and attentive. The breakfast service was also attentive with a good buffet selection and the chef did a great job with the make to order hot items. I highly recommend this property if you're looking for a hotel on Virginia Beach.
This is a very nice hotel located in a great spot on the boardwalk. The staff are very friendly and accommodating. I Used the valet parking and had no problem acquiring my car when I needed it - thanks to Troy and the other valet parking attendants. As I stated the location is perfect with a beautiful beach and boardwalk. Everything is within walking distance. This is a beautiful place for a relaxing vacation.
Beautiful hotel with an unbelievable view. Welcoming staff. Lagerheads restaurant was good. Air conditioning make a ton of noise but we got used to it. Elevators fast. I think parking used to be free but now it’s $10 a day in the garage across the street. Not a deal breaker for me as they do not charge a resort fee like some hotels.
What a lovely hotel. Our room was spotless and nicely decorated. I love the wood floors-no icky rugs. Beds were comfy . My daughter even had no complaints about the pullout sofa. Right on the beach so perfect views from the balcony. I swear sunrise was exactly in the middle of our balcony door. The sun deck on 3 was my favorite spot to eat our muffins and coffee for breakfast. Pool clean and lots of chaises -and umbrellas if you like shade. The best thing though was the staff. So nice and courteous. They never walked by without asking if we needed something. If we did they always got it with a smile. Our hairdryer was broken. I thought crap -my hair will be flat all vacation. I called the desk and had a brand new one within 10 minutes. Love this hotel! Only complaint-took 10 hours to get home to Pittsburgh-lol…
We haven't been able to stay here for a few years due to Covid and lack of room availability. We finally had an opportunity a few days before Memorial Day weekend. We splurged and reserved a corner room. The room was very spacious, clean, and comfortable with great 270 degree view of city and ocean front. Our only issue with room was the bedroom was on the street side instead of on ocean front. That was disappointing, not hearing the ocean waves at night. Other than that everything was Outstanding. The staff was friendly, helpful and provided impeccable service from the front desk, valet, housekeeping and wait staff in Garden Grille. The buffet served in Garden Grille was very good but a bit expensive for what is offered. As mentioned prior, the wait staff in Garden Grille were very friendly and helpful. This still is a beautiful hotel inside and out. We will continue coming here and recommend highly. It's very convenient having a very good restaurant Lager Heads and a breakfast spot Garden Grille downstairs.…
Nice place to stay. Very clean rooms and clean hotel. We had the pleasure of meeting and dealing with Quincy at the front desk. He was absolutely AWESOME !! Very hospitable, personable, and friendly. Just an all around great guy with a positive disposition. He was THE BEST we have ever dealt at any Hilton, Hampton, etc with as we are Diamond members and travel ALOT. He is an asset to the Hilton Brand. If you use the pool, don't forget to bring your door key to get in like we did 😉. The food and drinks were very good. We had a great ocean view room.
I think that I went to Virginia beach to take a break from everyone and I had my service dog with me , I was welcome and the staff understand when I mention about of why I didn’t want disruption. I just wanted to read , walk by the beach ( across from the hotel ) the sundeck room was what I truly needed. I was always welcome and Troy ( valet man) helped me locate a few places I wanted to visit in the area. He gave me some coupons they are at the front but I didn’t see them. I used them all. I am booking my next stay in sept