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Turtle Cay Resort

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Traveller (145)
Room & Suite (50)
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Overview
  • Excellent34%
  • Very good30%
  • Average15%
  • Poor13%
  • Terrible8%
Travellers talk about
“full kitchen”(45 reviews)
“pool area”(40 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (423)
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Traveller rating
143
125
62
55
33
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143
125
62
55
33
Show reviews that mention
All reviewsfull kitchenpool areapools and hot tubswasher and dryeracross the streetgas fireplaceunderground parkingliving roomtime shareone bedroom unitbeach quartersjetted tubthird floorlarge bathroomoff seasonmahipots and pans
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11 - 15 of 418 reviews
Reviewed 15 February 2018

From the staff to the courtyard, all was just as it should be. The outdoor pool is heated and they have several hot tubs outside that are open all year. There is nothing like sitting in them on a cold rainy night. You may say...More

1  Thank redcatcec
Response from Joan W, General Manager at Turtle Cay ResortResponded 16 February 2018

Thank you for your feedback! I am so happy you enjoyed your stay with us! Let us know when you are coming back and what we can do to ensure that you continue to have a great stay with us. Best regards, Joan

Reviewed 5 February 2018

Bad timing. Had to be there for a family event. It was just after the East Coast Winter Storm. Hotel was adequate in space, but backwards in design.My room had the bed just too close to the front door and windows. Really noisy with the...More

1  Thank TNTKansas
Response from Joan W, General Manager at Turtle Cay ResortResponded 7 February 2018

Good morning, Thank you for taking the time to give us your feedback. I am sorry that your visit was around the snow storm period! Even though it has a certain amount of beauty it does place a damper on other things. I know that...More

Reviewed 31 January 2018

Went to the Turtle Cay and stayed two weeks. Dont get a room by the elevator. All night you hear the elevator and people talking and walking most of the night. We went to the gathering that tuesday and told yhem of the things that...More

2  Thank 257donnak
Response from Joan W, Manager at Turtle Cay ResortResponded 2 February 2018

Good afternoon, Thank you for your feedback to us on your stay here. I can see that you experienced several issues and that is not our standard. I do apologize for that experience and hope that even at this late stage we can address The...More

Reviewed 29 January 2018 via mobile

Stayed at this resort from 1/25 - 1/29. Full kitchen, fireplace, washer dryer, dishwasher in the unit we stayed in. Had a wonderful vacation. This is a great place to stay. The bathroom has separate tub and shower.More

1  Thank UniquelyMe123
Response from Joan W, Manager at Turtle Cay ResortResponded 2 February 2018

Thank you for your feedback to your stay with us. I am thrilled to hear that you had a great stay. Please let us know what we an do to ensure that you continue having a great experience here at Turtle Cay Resort. Again Thank...More

Reviewed 29 December 2017

The hotel has great beach access, very close. The rooms are nice and spacious. Very family friendly. The staff was great. The only issue was that I must have missed the fact that is wasn't directly on the beach however it is extremely close. Please...More

1  Thank lamont N
Response from Joan W, Manager at Turtle Cay ResortResponded 30 December 2017

Good evening, Thank you for taking time to give us your feedback. I am happy that you enjoyed our resort. I am sorry that there were annoying moments but hope that will not prevent your returning to Turtle Cay. Please let us know when you...More

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About
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Free Parking
Fitness Centre with Gym / Workout Room
Hotel Amenities
Concierge
Self-Serve Laundry
Children Activities (Kid / Family Friendly)
Free Parking
Business Centre with Internet Access
Laundry Service
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Hot Tub
Heated pool
Outdoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$117 - US$473 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$117 - US$473 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (145)
Room & Suite (50)
Pool & Beach (23)
Dining (1)
Questions & Answers
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Brandi S
20 April 2017|
AnswerShow all 2 answers
Response from Diamond R | Property representative |
Hello Brandi S, Our one and two bedrooms have jetted tubs. If you would like to request an oceanfront, you may call our front desk directly at 757.437.5565. We hope this was of assistance, and we wish you safe travels.
1
Vote
Tammy C
Hi Latasha, I just read your review about Turtle Cay Resort and how another person was given the key to enter your room while vacationing there. From reading your review, I have noticed that this incident with you occurred almost a year ago. We just visited Turtle Cay last week, April 12th, 2017, and the exact same thing happened to us. I urge you to let the BBB and the corporate office for Diamond know about your experience. How horrible if someone had attacked you, or my family was hurt due to the negligence of this hotel assigning keys to other individuals occupied rooms. I have also contacted the VA Beach Health dept as the cleanliness, or lack there of in this hotel is atrocious. I travel all around the world have stayed in many 5 star resorts all the way to one room hostels in Amsterdam. This is by far the worst resort ever, and everyone's safety is apparently at risk here!
17 April 2017|
Answer
Response from Jennifer M | Reviewed this property |
I stayed at turtle cay in November 2016, we didn't have an issue with anyone coming in that I know of. We kept the locks on and chain when we were there. They do have younger ppl at the frontdesk, so it might be easy to... More
0
Votes
Jenna I
6 January 2017|
AnswerShow all 11 answers
Response from AeroMammaKin | Reviewed this property |
No. But there are some within a short walk/drive
0
Votes
Room Tips
"We were upgraded to the "penthouse" for 11.00 a night."
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"Get rooms away from the pool, because folks make a lot of noise in the pool"
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"I would ask for the rooms with the bedrooms in the back or vaulted ceilings with skylight."
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"Face beachside for faster wifi, travel in off-peak season for less crowd"
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