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Candlewood Suites Hotel Sterling

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#10 of 16 Hotels in Sterling
Certificate of Excellence
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1 room 2 adults 0 children
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Candlewood Suites Hotel Sterling
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181 Reviews from our TripAdvisor Community

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Showing 176: English reviews
Sterling, Virginia
Reviewed 3 February 2016 via mobile

On January 30th I stayed at Candlewood Suites for a Business trip and had the best experience. I usually travel a lot because my job requires me to but I had never felt so cared for at any of the previous hotels. Ronald greeted me with a smile and made me feel valued. He gave me a tour of the...

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Helpful?
Thank lauraparra
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Laura, We are very happy to hear that you had a pleasant stay with us. It's not everyday that we have the pleasure of serving such lovely, kind, and highly professional guests like yourself. We are sure that your company is happy to have you, and should definitely give you a raise for all the hard work you do when...

Reviewed 1 February 2016 via mobile

Our visit here at this hotel was an excellent wonderful service from beginning to end. The check in experience with Ronald was delightful and quick. The rooms came fully equipped with a kitchenette and Walmart is with in walking distance. Overall it was a great stay here we will definitely be returning on our next visit here to Northern Virginia

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Helpful?
Thank Alejandro P
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Alejandro, We are very excited to hear that you enjoyed your stay here with us. We value our guest's time and do our best to make check in as painful and pleasant as possible. We are very happy that you took advantage of our great location, we are located in an area where shopping centers and restaurants are all with...

Fairfax, Virginia
Reviewed 18 December 2015

We sold our home quickly and needed a place to stay, while we looked around the area for our new home. We searched high and low for a quality place to stay, that would allow us to house our dog and meet our needs as two busy professionals. The service by Abraham, Brenda and Ronald has been nothing short of...

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Helpful?
Thank Nancy R
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Mrs. Richardson, Thank you so much! You and your husband have been amazing, all our staff loves you. Our front desk staff is always happy to serve our guests with a smile, and it's very easy when we have such kindhearted guests like you and your husband. We want to congratulate you on behalf of our Candlewood team on closing...

Richmond, Virginia
Reviewed 6 December 2015

Prior to starting a large project in Ashburn, I stayed at several hotels in the area and ended up choosing Candlewood Suited in Sterling. The room was set up for just what I needed: A temporary office while out of town. The room was spacious and comfortable. But the best part was the staff. Jackie Hagen was so helpful in...

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Helpful?
Thank brezinbyu
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Mr. Williams, Thank you so much for that amazing review! Our team is thrilled to hear that you enjoyed your stay here with us, we hope to see you again soon! Our staff does an exceptional job in keeping our guests happy and making them feel at home. Jackie, Brenda and Ibrahem are just a few of the exceptional team...

Reviewed 23 November 2015

I recently stayed at the Candlewood as I was travelling with my dog and there were a limited number of pet friendly hotels in the area. The Suburban Extended Stay is literally on the same property. Upon arrival (at 6:00 pm) there was no one at the registration desk and another guest was waiting so after 5 minutes, I had...

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Helpful?
Thank Tara P
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Hi Tara, Thank you so much for staying with us, we do apologize that we didn't meet your expectations. We hope you understand that we are a small hotel therefor we have a small staff. Our front desk clerks are often given other tasks outside the office which might have bee the reason you didn't see anyone at the desk...

Dallas, Texas
Reviewed 14 November 2015

The hotel was old, the carpets in the room stained and old. The mattresses were not firm. They don't tell you when you reserve a room that you must stay for a certain number of days to get your room made up. We stayed two nights and there was no housekeeping to remove your trash, change towels, clean, etc. The...

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Helpful?
1Thank Bill M
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Hi Bill, We are very sorry you didn't enjoy your stay here with us, but we do appreciate your feedback. Unfortunately our hotel is just about 10 years old, but we are in the process of replacing old and worn out items like the carpet in your room. We actually renovated the kitchens in every room just last year, and...

Potomac Falls, Virginia
Reviewed 31 October 2015

We stayed at the Candlewood for almost a month. We really loved Ronaldo, Abe, Brenda, and Viet. They were all amazing to us!! Ronaldo went the extra mile servicing us each and every day. We had our two dogs and were comfortable as our home that was destroyed was fixed. I would give 5 stars except that we had hot...

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Helpful?
1Thank Jenalyn R
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Jenalyn, Thank you so much for staying with us! It was a pleasure having you, you and your husband were one of our favorite guests here at the hotel, our staff loved you guys. We are very sorry that you experienced hot water issues during your stay with us, and we appreciate that you bared with us while we had...

Reston, Virginia
Reviewed 21 September 2015

My wife, cat and I stayed at this hotel for just over 30 days waiting to purchase a home. The staff was very friendly and helpful, especially Abraham. He got us a very good rate and helped out tremendously. Also, Ronaldo was very helpful. It is in a very convenient location close to shopping and restaurants.

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Helpful?
Thank Dan S
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Dan S, It was a pleasure having you, you were great! We're very glad that you found our staff so helpful, they do their best to make our guests happy and make them feel at home. We hope to see you again soon, thank you so much for choosing us and for giving us such a great review!

A TripAdvisor Member
1 review
Reviewed 19 September 2015 via mobile

When I arrived, Brenda greeted me with a smile and was very professional. She exceeded my expectations! The hotel is clean, near Dulles (IAD) airport, close to the mall, and popular restaurants. I will stay here again on my next visit to Virginia!

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Thank A TripAdvisor Member
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Thank you so much for that great review! Our staff does their best to exceed all our guest's expectations and make their stay a memorable one. We look forward to seeing you again, thank you!

Raleigh, North Carolina
Reviewed 7 September 2015 via mobile

This last visit makes my 22nd stay here at this hotel in the past year. And just as all of the other times truly hands down the Best Hotel in the area. Brenda at the front desk is the Best always going above and beyond great customer service skills.

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Helpful?
1Thank Darell J
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Darell J, We are very lucky to have such amazing and loyal guests like yourself. We will do our best to continue giving you and our guests the best service possible. We hope that you continue to stay with us as we very much enjoy having you with us. Thank you for taking the time to write such an amazing...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
An All-Suite Hotel with Full Kitchens, ample free parking, and Candlewood Values abound. ... more   less 

Additional Information about Candlewood Suites Hotel Sterling

Address: 45520 Severn Way, Sterling, VA 20166-8942
Region: United States > Virginia > Loudoun County > Sterling
Price Range: €82 - €157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Hotel Sterling 2.5*
Number of rooms: 121
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Also Known As:
Candlewood Suites Sterling
Candlewood Sterling
Sterling Candlewood Suites
Hotel Style:
#5 Business Hotel in Sterling
#11 Family Hotel in Sterling
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Questions? Get answers from Candlewood Suites Hotel Sterling staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room is good”
 of 5 bubbles cristofert2017, 11 Jan 2017 | Read review
“Away from the elevator for quiet rooms”
 of 5 bubbles willybill4, 16 Dec 2016 | Read review
“Take advantage of the snacks in the common area.”
 of 5 bubbles neetbasra, 13 Dec 2016 | Read review
“higher floors have best views”
 of 5 bubbles 541noeld, 25 Oct 2016 | Read review
“2nd floor and above. being close to the elevator was not even a problem”
 of 5 bubbles 426sushmitac, 20 Aug 2016 | Read review
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