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I have stayed at several locations for Extended Stay America and have always been satisfied. This stay was the best yet. The clerk at the registration made me feel like I was a returning guest (which I will be .. at least once a month...More
Thank Kathy C
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - SterlingResponded 4 weeks ago
Kathy, it was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you so much for recommending us to future guests! We look forward...More
Great staff ! Mr Bernard Sawyer and team is the best .I have stayed here for more then 7 months and the quality has not changed . Clean at all times with no odors in room or lobby area . Location is great with stores...More
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Response from 00esa, Manager at Extended Stay America - Washington, D.C. - SterlingResponded 2 February 2018
Thanks for returning to Extended Stay America and for sharing your perfect feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure having you here, and we look...More
Stayed one night and was moved there because the original hotel was overbooked. Clean enough, somewhat outdated , very basic, nice location. Very limited breakfast items with only coffee and granola bars. Plenty of parking
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - SterlingResponded 21 May 2018
Thank you for your feedback. We are pleased you had an overall enjoyable stay with us. It was good to have you here, and we hope to welcome you back soon.
We've found it to be a very well done hotel, very friendly staff and maintenance that is on the ball. Our only complaint is the new WiFi system: difficulty signing in, randomly requires new sign in, and requires it daily unlike their old system where...More
Thank Pierce B
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - SterlingResponded 12 May 2018
Pierce, thank you for being our guest at Extended Stay America. We are delighted to read you had a comfortable stay and liked the service provided by our staff. Having said that, please accept our apology for the Internet not working properly and for the...More
Overall, did not enjoy my stay at all. This property is nicer than another ESA property in the area. There is some comfort in the room. It was bigger than I thought it would be, based on size in sq. feet alone. Seemed like there...More
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - SterlingResponded 14 April 2018
We appreciate you taking the time to leave your feedback online. Although you liked some aspects of your stay, we apologize for not meeting all of your expectations. Your review will be discussed with the management team to make necessary corrections. We obviously have room...More