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Extended Stay America - Washington, D.C. - Springfield

236 reviews
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Traveller (7)
Room & Suite (10)
Dining (1)
Overview
  • Excellent48%
  • Very good20%
  • Average8%
  • Poor7%
  • Terrible17%
Travellers talk about
“front desk”(61 reviews)
“laundry room”(8 reviews)
Free Wifi
Free Parking
Breakfast included
Outdoor pool
Non-Smoking Rooms
Fitness centre
Kitchenette
2.5 Star Hotel
All hotel details
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (236)Write a Review
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All reviewsfront deskhome away from homelaundry roomspecial thanksrooms are cleanenjoyed my staycomfortable staydc areaspringfield mallmetrogigiappliancespetfreeway
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21 - 25 of 235 reviews
Reviewed 15 June 2017

Hotel has terrible odor and needs remodeling. Room was not cleaned properly. Blanket was dirty and had other peoples hair on it. When housekeeping cleaned room, they didn't change linen or clean blanket and didn't even put comforter back on properly. Floors were not swept.More

Review collected in partnership with Extended Stay
Thank marcusw778
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 11 July 2017

Thank you for choosing to stay with us on your recent trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend...More

Reviewed 26 May 2017

Trash and dirt from the parking lot to the lobby to the halls, stairwells and the rooms. Dark, gloomy, smelly rooms. Very unsafe location. Dark hidden parking lot. Would never stay at this hotel again and strongly DO NOT recommend to anyone.More

Thank jrust0012017
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 27 May 2017

Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking...More

Reviewed 9 May 2017

I had to cancel my vacation when something came up, but I had already made a non-refundable reservation. Sam, the assistant manager, let me cancel with NO FEE whatsoever. My money was refunded the next week.More

Thank newt n
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 10 May 2017

Thank you for sharing your experience at Extended Stay America - Washington, D.C. - Springfield. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for your feedback, and we hope to serve you again in...More

Reviewed 18 April 2017

The hotel is an easy 10-15 minute walk to the Metro through a safe area. The hotel was very quiet. No internal or external noises. Accommodations are plain but fairly clean. We were on the non-smoking floor (2nd floor). Smoking was allowed on the 5th...More

Thank Amy C
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 19 April 2017

Amy, thank you very much for your feedback. Although you liked our location and the cleanliness of our property, we are very sorry for the service issues you encountered during your visit. We are working to address the concerns outlined in your review. We value...More

Reviewed 14 April 2017 via mobile

Khalid did excellent job working with my company and had room ready. I flew to D.C. And had no information about my reservations. I was worried about the information I needed and couldn't get ahold of anyone. He already knew what was going on and...More

Thank Sam T
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 15 April 2017

Sam, thank you for sharing a wonderful review of your visit to Extended Stay America - Washington, D.C. - Springfield. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$85 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Springfield
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$85 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Springfield
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (7)
Room & Suite (10)
Dining (1)
Questions & Answers
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Jessica E
25 December 2016|
Answer
Response from Rohini H | Reviewed this property |
They are not a full service hotel to provide shuttle services. They are a low end hotel with mold, bugs, rust and torn bedspreads. Please spend your funds at a Hilton or Marriott or Starwood property where for the same... More
0
Votes
Room Tips
"check with front desk"
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"Just don't stay here, not a safe location."
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"If you can upgrade to the large suite, do so.."
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"If at all possible visit the hotel first."
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