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Extended Stay America - Washington, D.C. - Springfield

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Traveller (9)
Room & Suite (12)
Dining (1)
Overview
  • Excellent48%
  • Very good20%
  • Average8%
  • Poor7%
  • Terrible17%
Travellers talk about
“front desk”(61 reviews)
“laundry room”(8 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Outdoor pool
Non-Smoking Rooms
Fitness centre
Kitchenette
2 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (238)
There are newer reviews for Extended Stay America - Washington, D.C. - Springfield
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LanguageEnglish
110
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All reviewsfront deskhome away from homelaundry roomspecial thanksenjoyed my staycomfortable stayrooms are cleandc areaspringfield mallkhalidmetrosamappliancesaccommodationsfreeway
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11 - 15 of 237 reviews
Reviewed 9 October 2017

The staff is wonderful, always warm welcoming and heplful. The rooms are very clean and neat The mall is right around the corner from the hotels location. Down town DC is a short drive away. This is by far the best place to stay if...More

Thank Ramona A
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 10 October 2017

Ramona, on behalf of our team at Extended Stay America, thanks for the excellent review! We are thrilled to read our associates thoroughly impressed you with their courteous service and that you enjoyed your comfortable room and our convenient location. Your feedback is much appreciated,...More

Reviewed 5 October 2017

Hands down worst hotel i have ever stayed at! Not services, old appliances that are LOUD, running toilets...ours literally blew it's top off. Sheets are clean but the covers are discolored Claim to be smoke free but clearly are notMore

Review collected in partnership with Extended Stay
Thank J8691VTcynthiab
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 7 October 2017

We are disheartened to read your review. Please accept our sincere apologies for the problems you encountered and the inconvenience they caused. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced...More

Reviewed 5 September 2017

Arrived to check in, paid in advance, was told that I had no booking. Showed the receipts, took 30 minutes at least until it got sorted out and for the manager to come. We was not the only person to check in who had the...More

Thank Emmie1987
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 6 September 2017

Thank you for your feedback. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and...More

Reviewed 11 August 2017

The people were extremely friendly and helpful. The bed was terrible... rock hard. The room could use some updating... seem to be dark and dingy. Some general kitchen items in the kitchen would have been nice (glasses, basic silverware, etc), without having to ask for...More

Review collected in partnership with Extended Stay
Thank Jennifer G
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 12 August 2017

Jennifer, thank you for being our guest at Extended Stay America - Washington, D.C. - Springfield. We are pleased to read you liked our courteous associates, but we are sorry for failing to meet all of your expectations. Various parts of our hotel are scheduled...More

Reviewed 7 August 2017

Sam at the front desk was very efficient and accommodating. Clean and located near everything we needed. Bed was comfortable. Our dog was happy. Small kitchen was a nice feature. Complimentary muffins and coffee were just enough to get our day started.More

Review collected in partnership with Extended Stay
Thank susanhJ6031WE
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 8 August 2017

Susan, thank you for sharing your wonderful experience you had at Extended Stay America - Washington, D.C. - Springfield. We are thrilled to know you had an amazing time with us and that you and your furry friend enjoyed our ready to go breakfast and...More

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Best Value Properties in Springfield, VA
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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$95 - US$144 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Springfield
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$95 - US$144 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Springfield
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (9)
Room & Suite (12)
Dining (1)
Questions & Answers
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Jessica E
25 December 2016|
Answer
Response from Rohini H | Reviewed this property |
They are not a full service hotel to provide shuttle services. They are a low end hotel with mold, bugs, rust and torn bedspreads. Please spend your funds at a Hilton or Marriott or Starwood property where for the same... More
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Votes
Room Tips
"check with front desk"
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"Just don't stay here, not a safe location."
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"If you can upgrade to the large suite, do so.."
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"If at all possible visit the hotel first."
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