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TownePlace Suites Springfield

174 reviews
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Traveller (39)
Room & Suite (27)
Dining (3)
Overview
  • Excellent29%
  • Very good39%
  • Average23%
  • Poor5%
  • Terrible4%
Travellers talk about
“full kitchen”(15 reviews)
“stayed here”(32 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
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Reviews (174)Write a Review
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64
41
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7
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LanguageEnglish
50
64
41
9
7
Show reviews that mention
All reviewsfull kitchentwo bedroom suitestayed herefront deskmetro stationparking lothotel staff was very niceyogurtvietnamese restaurantbob evanshousekeeping did a great jobcleaning suppliesconstruction workerseasy access to interstatea nice additionrestaurants within walking distancebreakfast attendant
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1 - 5 of 171 reviews
Reviewed 1 week ago

Front desk staff was friendly and helpful upon arrival. The property is in good condition for the most part. I also liked that they had fresh coffee in the lobby both times I wanted it. I ran a little late and didn't have time to...More

Thank Brian Y
Response from Angela R, Manager at TownePlace Suites SpringfieldResponded 1 week ago

Dear Brian, Thank you for taking the time to share your recent experience at the TownePlace Suites Springfield with us. I am very sorry our current appearance was not what you had anticipated; we are awaiting a hotel renovation which should help to rectify the...More

Reviewed 4 weeks ago via mobile

I have stayed here over 20 times, One of my go to hotels when in the Springfield area but my two recent stays were disappointing. Seems the place could use some attention. Rooms and public areas need updating. My husband did not like the bed,...More

Thank Lily B
Response from Angela R, Manager at TownePlace Suites SpringfieldResponded 4 weeks ago

Dear Guest, Thank you for taking the time to share your recent experience at the TownePlace Suites Springfield with us. I am very sorry our current appearance was not what you had anticipated; we are awaiting a hotel renovation which should help to rectify the...More

Reviewed 8 December 2017

I'd like to start my review with some Marriott praise as they rectified a situation that was my fault. I meant to book this hote but accidentally booked a room in a hotel with the same name in Missouri by accident. Customer service did an...More

Thank Melody G
Response from Angela R, Manager at TownePlace Suites SpringfieldResponded 10 December 2017

Dear Melody, Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay. Rest ensured that we will take your comments for further encouragement within the team to ensure personal...More

Reviewed 5 October 2017

I stayed for a few nights with my family and it was just ok. The whole place is just a little dated and feels like it needs some TLC. The staff was always nice and the breakfast was fine. But that's about it. The stairs...More

Thank J_A_Mc98
Response from Angela R, Manager at TownePlace Suites SpringfieldResponded 6 October 2017

Dear Guest, Thank you for taking the time to share your recent experience at the TownePlace Suites Springfield with us. I am very sorry our current appearance was not what you had anticipated; we are awaiting a hotel renovation which should help to rectify the...More

A TripAdvisor Member
1
Reviewed 22 September 2017 via mobile

We arrived (late 10:30!) and settled in to a two bedroom 1 bath suite, but the toilet was not flushing. I called the front desk and immediately a man ( the night auditor, I think his name was Chris) came to attempt to clear it....More

Thank A TripAdvisor Member
Response from Angela R, Manager at TownePlace Suites SpringfieldResponded 22 September 2017

Dear Guest, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED guest your feedback will be shared with the team to continue to inspire...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Shuttle Bus Service
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$88 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Springfield
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$88 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Springfield
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (39)
Room & Suite (27)
Dining (3)
Pool & Beach (1)
Hotel & Grounds (22)
Bathroom (5)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
sdkiki
13 November 2016|
AnswerShow all 2 answers
Response from Angela R | Property representative |
Dear Guest, Yes there is a coffee pot in the room and we have a coffee bar served 24 hours. Please contact our hotel directly should you have additional questions, we'll be glad to further assist you. Looking forward to... More
0
Votes
sdkiki
13 November 2016|
AnswerShow all 2 answers
Response from gmitchell42016 | Reviewed this property |
There is a regular coffee pot in the room.
0
Votes
Maureen F
20 October 2016|
AnswerShow all 5 answers
Response from gmitchell42016 | Reviewed this property |
Approximately 13 miles.
0
Votes
Room Tips
"Request a top floor room"
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"I stayed on the second floor near the elevator and stairs on the back side of the building away from road..."
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"NO whirlpool, but a warm salt water pool that was very relaxing."
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"Stay on a high floor."
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