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My husband and I were moving from NJ down to Charleston last week. My car started to overheat on the side of the road and had to get towed to fiat. My father in law booked us here so we were close to the dealership....More
Thank Fay W
Response from Afiya M, General Manager at Residence Inn Springfield Old Keene MillResponded 1 week ago
Thank you for taking the time to let us know how your stay was. Your comments are very important to us and greatly appreciated. I am glad to hear everything was to your satisfaction during your recent stay. We value you as a guest and...More
We love Residence Inn and this was no exception.
The employees were all very friendly and helpful.
Helpful that they will take you to the metro station and pick you up.
Close to alot of different restaurants.
1 Thank justme2ooo
Response from Tharaldson, Guest Relations Manager at Residence Inn Springfield Old Keene MillResponded 4 weeks ago
We are happy to hear you enjoyed your stay and our staff took great care of you. Thank you for your review and recommendation.
Have a Great Day!
Great stay as always. I choose this place over others whem I'm in the area. Mostly clean room (little mildew under shelf in shower & tracks of closer door could stand a vacuum) and very comfortable setup. Quite, quaint grounds and property. Awesome and polite...More
Response from Afiya M, General Manager at Residence Inn Springfield Old Keene MillResponded 18 May 2018
Thank you for your review. We take pride in our hotel and glad that your stay with us was great! I have noted the cleanliness issues and have addressed them with our team to ensure that this has been corrected.
We thank you again for...More
Very well maintained property. Speedy check in, clean room. Free parking garage, free great breakfast. My only regret is that I only needed to stay one night! Close to the interstate, metro station, and Springfield Mall.
Response from Afiya M, General Manager at Residence Inn Springfield Old Keene MillResponded 17 May 2018
Thank you for your review. We truly appreciate your business. We hope to see you again in the future.
(I give an excellent score for the hotel staff mentioned below. The overall rating is average to very good.)
I have stayed at this location at least 4 times. The 2 gentlemen who checked us in on Friday night were very pleasant, welcoming, and willing...More
Response from Roberto P, Manager at Residence Inn Springfield Old Keene MillResponded 24 April 2018
Dear valued customer,
Thank you for taking the time in writing a review on your recent stay at our location. We are very pleased to know our staff provided you an excellent experience at our hotel and will certainly recognize them for this. We apologize...More