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Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake

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Holiday Inn Express Hotel & Suites Rocky Mount\/Smith Mtn Lake
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82 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake
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Showing 81: English reviews
Charlotte, North Carolina
Reviewed 25 September 2015

I took the time to write a review when Holiday Inn sent me the feedback link...they rejected it due to "irrelevant and/or inappropriate" content...what does that mean?? CONS: overpriced for a rural area, only one other hotel in this small town and feel like they take advantage of customers because of that...$119 and up! HK knocked on door before 10...

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Helpful?
Thank MrsoWest
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Dear MrsoWest, Thank you for writing a review on your recent stay with us. We are very pleased that you regarded our hotel to be clean and commended our breakfast selections. However, it is to my absolute regret to read that you found our rates to be steep, lack of some amenities in the room and poor service from our...

Richmond, Virginia
Reviewed 21 September 2015

We have stayed here numerous times throughout the years to travel to and from Smith Mountain Lake. It is approximately 30 minutes away and a very nice drive. There are numerous places to eat in immediate area, as well as any type of store you may need/want to stop by. We have never been disappointed. Staff is always friendly, rooms...

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Thank Tina H
Lynchburg, Virginia
Reviewed 15 June 2015

We spent the day at Smith Mountain Lake and decided to get a room at the HI express in Rocky Mount. When we walked in at about 10:30PM, this guy comes staggering to the desk from the office. The small part of his tie was about 6" long and sticking straight out to the side. The long part of his...

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Helpful?
1Thank Alex S
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Dear Alex S, Thank you for being an IHG Rewards Club Platinum Elite member and giving a feedback about your stay. I appreciate your positive feedback about the clean rooms and bathroom as well as the service you received from the breakfast staff. Our hotel is committed to providing our guests with the highest quality services and facilities. Your comments...

Kenosha, Wisconsin
Reviewed 6 June 2015

Like any holiday inn it was clean and the staff was very friendly. We used a handicapped room for the first time as we're very pleased with the room. My back was really bothering me and the availability of the sit-down shower was very nice. The breakfast was typical Holiday Inn,plenty and good. My only problem is with the t...

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2Thank Ken W
Hotel Manager I, Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

We appreciate your feedback and I do apologize that we were unable to get the closed captioning on the television to work. Our goal is to accommodate you as our guest and to make sure you are comfortable. Please come back and stay with us again! Thank You, Latoya Webb

The Villages, Florida
Reviewed 24 April 2015

Stayed 4/20. Rocky Mount, VA is a smaller city and the hotel is on the main road through town. Parking is adequate. Our check in was friendly and professional and the room was clean, comfortable and well maintained; however there was no fridge/MW. Free Wi-Fi was available and worked well. There is also a guest laundry which we used. Applebee's...

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1Thank Jerry C
Hotel Manager I, Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you very much for your review. I am glad that you were pleased with the staff during your stay with us. I am sorry that your room did not have a fridge. All of our Suites and Executive rooms do have a microwave and refrigerator and all of our rooms will include a microwave and refrigerator after our room...

Westminster, Maryland
Reviewed 21 April 2015

Drove down from Maryland for a weekend of NASCAR racing and this hotel was one of the few (in my opinion) that wasn't raising the rates for the race. The drive to the track was only 30 minutes and we considered that a good option. The lady at the front desk was VERY friendly and got us checked in early...

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1Thank WCuffley
Hotel Manager I, Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for taking the time to write your positive review about our hotel! We love our NASCAR fans and we look forward to seeing you guys 2 times each year. Even though we are very busy during that time everyone just seems to be enjoying themselves so much that it just seems to be like a reunion than anything...

London, Canada
Reviewed 21 January 2015

My wife and I were away and visiting the area for the NASCAR event in Martinsville. Our check in for Friday was interesting. The first 2 rooms were totally unacceptable. Very musty smell along with a thick tobacco smoke odor. There was no way the we'd be able to stay there if those were our only options. We are non...

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4Thank JayRay61
Hotel Manager I, Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for taking the time to share your experience with us. I am very sorry that you were inconvenienced during your stay with us. We have converted our hotel to be a 100% Smoke Free facility and this has made a tremendous difference with the air quality of our property. Thank you again for bringing these items to our...

Norfolk, Virginia
Reviewed 18 December 2014

Stayed at Holiday Inn Express at Rocky Mount, VA Sunday, Dec 14th in a pre-paid room and Holiday Inn Express charged me a second time for the room. The desk clerk told me she didn't charge me again but that was not the case. Now I'm in limbo trying to get my money back. Is this considered theft? The room...

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3Thank Geomantic
Latoya W, Front Office Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

I would like to say thank you for staying with us and I do apologize that you did not have a pleasant stay. Your card has been credited back so you should be seeing that credit soon. We do encourage our guest to book directly through the hotel or on the ihg.com website because you do have more flexibility of...

VA
Reviewed 30 November 2014

Nice hotel, clean with lots of nice little touches. Friendly and accommodating staff. Very good breakfast selection with hot options and a one button - fresh pancake machine. Beds might be a little too soft for some, but just right for others.

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5Thank Ortin
Eastover, South Carolina
Reviewed 27 October 2014

We spent two nights here on Oct. 21 & 22, 2014 and this hotel does not compare to other Holiday Inn Express hotels we have stayed at. The building exterior is bland, the interior needs updating, the furniture in the rooms looks real cheap. The room I stayed in smelled, the carpet had a trail of blood stains on it,...

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3Thank Howard K

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Come enjoy the beautiful new Rocky Mount Holiday Inn Express Hotel & Suites located right off US 220 and Route 40. A 20 minute scenic drive will take you to the beautiful Smith Mountain Lake. We are located minutes from MW Windows, Carilion Franklin Memorial Hospital, and other area businesses. A short 30 minute drive down 220S will lead you to Martinsville and for the race fans the Martinsville Speedway. A 20 minute drive on 220N will lead you to Roanoke Virginia. Ferrum College is about 10 minutes away making us a perfect place to stay for a parents weekend or a visit to the college. Offering both standard rooms with a king or 2 queen beds and suites we are sure to have a room to please every traveler All rooms have hairdryers, iron/board, coffee makers, speakerphones w/voice mail and free high speed Internet access. Relax and unwind in our indoor pool, whirlpool or exercise room featuring Nautilus equipment. We take pride in our guest service and quality. When staying in Rocky Mount Virginia, stay at the Holiday Inn Express Hotel & Suites. We look forward to seeing you. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake

Address: 395 Old Franklin Tpke, Rocky Mount, VA 24151
Region: United States > Virginia > Rocky Mount
Price Range: €98 - €153 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake 2.5*
Number of rooms: 63
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Also Known As:
Holiday Inn Express Hotel And Suites Rocky Mount/Smith Mtn Lake
Holiday Inn Rocky Mount
Rocky Mount Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake staff and other travellers.
1 question
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Avalon, NJ

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Questions? Get answers from Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“AVOID third floor - no water pressure (hot or cold)”
 of 5 bubbles SoftballGuy247, 21 Apr 2016 | Read review
“All rooms are nice and QUIET! Even the rooms that face the road. I always prefer rooms on the top floor (3rd floor is top here).”
 of 5 bubbles monay_12, 10 Apr 2016 | Read review
“Make sure they don't put you on first floor across from equipment/machine room. Very loud!”
  • Stained lamp shade
  • Shiny, crusty mystery stain between bed/tv area
  • Broken battery cover on TV remote
  • Someone else's dirty sock found under desk
  • This was not a stain on towel.  It was some type of brown flakes on clean towel.
 of 5 bubbles ls0403, 13 Dec 2015 | Read review
“Higher floors are quieter.”
 of 5 bubbles darkchick, 16 Oct 2015 | Read review
“Stay on the first floor, it will make your trip to the breakfast bar faster. Rooms on the backside seem quieter too.”
 of 5 bubbles WCuffley, 21 Apr 2015 | Read review
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