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Sheraton Roanoke Hotel and Conference Center

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Traveller (162)
Room & Suite (76)
Dining (9)
Overview
  • Excellent36%
  • Very good31%
  • Average16%
  • Poor9%
  • Terrible8%
Travellers talk about
Free Wifi
Free Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (819)
There are newer reviews for Sheraton Roanoke Hotel and Conference Center
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Traveller rating
286
258
132
74
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286
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132
74
65
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All reviewsxavier lafayette foxindoor and outdoor poolsspg membershula's grillstarbucks coffeeroom servicefirst floorconference centerwould stay againflat screen tvbed was very comfortableone night staypetbellmanrefrigeratorbeddinghighway
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21 - 25 of 815 reviews
Reviewed 22 December 2017 via mobile

The front desk staff was wonderful, spot on, friendly, polite. The room was clean, bathroom as well. The bed just wasn’t as comfortable as the Sheraton beds usually are and it squeaked every time you moved. We ordered room service but the order wasn’t correct...More

2  Thank gypsy_0512
Response from Laurie P, Front Office Manager at Sheraton Roanoke Hotel and Conference CenterResponded 24 December 2017

Thank you for taking the time to review your recent stay with us. We appreciate your feedback and will use it to improve our quality of service in the future. I hope you will consider the Sheraton Roanoke in the future if your travels bring...More

Reviewed 8 December 2017 via mobile

This place was very nice. We went to Va to visit Skyline Drive and underestimated the time we would end up spending there so we decided to get a room. We did name your price and found the Sheraton, listed as a 3 star hotel,...More

1  Thank Julie M
Response from Laurie P, Front Office Manager at Sheraton Roanoke Hotel and Conference CenterResponded 13 December 2017

Julie, Thank you for taking the time to review your stay with us. I am happy to hear you had a pleasant stay and enjoyed your Skyline Drive. We hope you choose to stay with us whenever you are in the area. We strive to...More

Reviewed 4 December 2017

Check-in and check-out at the Sheraton Roanoke was seamless. Helpful, efficient front desk staff explained hotel layout and policies. Outstanding on demand airport shuttle with extremely close airport proximity. Large comfortable room. Breakfast buffet was fair, but adequate. Biggest downside was that the halls were...More

Thank patraveller2007
Reviewed 29 November 2017

This hotel is an older property that needs some updating in common areas for things like carpet. That being said, the hotel is clean, well-kept and the staff was pleasant and helpful. It is convenient to get to the airport as well.

1  Thank RollMeAway1965
Reviewed 18 November 2017 via mobile

Got into bed after a 12 hour drive and turned down the sheets and noticed multiple blood stains and filth on the under side of comforter. Checked the second bed in the room and it was the same way. Contacted the front desk and was...More

2  Thank Erin K
Response from Natalie M, Guest Services Supervisor at Sheraton Roanoke Hotel and Conference CenterResponded 20 November 2017

Dear Erin K, I'm so sorry you found stains on your linens so soon after checking in. That was an inexcusable error and we sincerely apologize. I understand that was very frustrating to find after such a long driver. Thank you for your feedback. It...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$122 - US$208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$122 - US$208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (162)
Room & Suite (76)
Dining (9)
Pool & Beach (6)
Business Centre & Event Rooms (8)
Questions & Answers
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Courtney C
30 May 2017|
AnswerShow all 7 answers
Response from Natalie M | Property representative |
Hello. I'm sorry you experienced some frustration with your request. Obviously you should not have had to request new linens more than once. I do apologize it was not taken care of for you the first time. I will pass this... More
0
Votes
Yvonne P
1 August 2016|
AnswerShow all 7 answers
Response from harmons31313 | Reviewed this property |
3 minutes
0
Votes
FamilyOfFosters
12 November 2015|
AnswerShow all 8 answers
Response from Matt R | Property representative |
Hi, thank you for your question. Yes, our indoor pool is heated. We hope you enjoy your stay with us.
0
Votes
Room Tips
"choose a room at another hotel, not this one, at all costs, trust me."
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"Tower A is closest to the pool, lobby, conference/ball rooms, and the restaurants. Tower B is a much longer..."
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"Mold on first floor"
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"I do not know which sides are better."
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