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Sheraton Roanoke Hotel and Conference Center

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Traveller (162)
Room & Suite (76)
Dining (9)
Overview
  • Excellent36%
  • Very good31%
  • Average16%
  • Poor9%
  • Terrible8%
Travellers talk about
Free Wifi
Free Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (819)
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Traveller rating
286
258
132
74
65
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286
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132
74
65
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All reviewsxavier lafayette foxindoor and outdoor poolsspg membershula's grillstarbucks coffeeroom servicefirst floorconference centerwould stay againflat screen tvbed was very comfortableone night staypetbellmanrefrigeratorbeddinghighway
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11 - 15 of 815 reviews
Reviewed 3 weeks ago

Just don't even go here. Here's why: Literally the ONLY pro to this entire stay was the friendliness of the staff in general. From the front desk to the wait staff to the housekeeping -- everyone was nice. But nice doesn't make a stay great......More

Thank JJOCEOTravels
Response from Laurie P, Front Office Manager at Sheraton Roanoke Hotel and Conference CenterResponded 2 weeks ago

JJOCEOTravels, I apologize that your stay fell short of meeting your expectations and appreciate you highlighting the friendliness of our staff. I will share your feedback with the time in order to improve upon meeting guest expectations in the future. The Sheraton Roanoke

Reviewed 3 weeks ago

Location is great, close to the airport and other place, but Roanoke is a small town. The room is average size, the interior needs an update, most inside are old. The bathroom is too small to fit 2 people. The lounge is closed during weekend....More

Thank DGK65
Response from Laurie P, Front Office Manager at Sheraton Roanoke Hotel and Conference CenterResponded 2 weeks ago

DGK65, Thank you for choosing the Sheraton Roanoke Hotel & Conference Center. I appreciate you taking the time to review your stay with us, pointing out our great value and convenient location. I hope we have the opportunity to welcome you back whenever your travels...More

Reviewed 3 weeks ago

If you're looking for a dump, this is your place. Mold on the ceiling, major moisture issues, damp room and thermostat is set on 81 degrees, key access that doesn't work, and a staff that doesn't care, this place is for you. I specifically asked...More

Thank beachiekeen2018
Response from Laurie P, Front Office Manager at Sheraton Roanoke Hotel and Conference CenterResponded 2 weeks ago

I apologize that your stay did not meet your expectations. We appreciate your feedback and will use it to improve our ability to meet guest expectations.

Reviewed 3 weeks ago via mobile

Just an average Sheraton. Rooms are fine though carpet in the hallway is worn. Though I am a gold member did not receive any special consideration other than a few miles. Biggest issue is the Wi-Fi in the rooms and common areas is horrible. When...More

Thank Francis R
Response from Laurie P, Front Office Manager at Sheraton Roanoke Hotel and Conference CenterResponded 2 weeks ago

Francis R, Thank you for taking the time to review your stay at the Sheraton Roanoke Hotel & Conference Center. We appreciate your loyalty as a Starwood Preferred Gold Member. I apologize that that your room did not meet your expectations. We look forward to...More

Reviewed 15 March 2018

Rooms are outdated, and in need of a facelift. Non-smoking room smelled like a smoking room. Cleaning staff may be cutting time/supplies by not changing comforters on beds. Our comforter had a stain on the underside which made me think it may have just been...More

Thank Elisa C
Response from Laurie P, Front Office Manager at Sheraton Roanoke Hotel and Conference CenterResponded 5 weeks ago

We appreciate you choosing the Sheraton Roanoke Hotel & Conference Center. We apologize that your room did not meet your expectations. Thank you so much for mentioning how great our Valet Guys are! We think so too! The Sheraton Roanoke

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$121 - US$207 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$121 - US$207 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (162)
Room & Suite (76)
Dining (9)
Pool & Beach (6)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Courtney C
30 May 2017|
AnswerShow all 7 answers
Response from Natalie M | Property representative |
Hello. I'm sorry you experienced some frustration with your request. Obviously you should not have had to request new linens more than once. I do apologize it was not taken care of for you the first time. I will pass this... More
0
Votes
Yvonne P
1 August 2016|
AnswerShow all 7 answers
Response from harmons31313 | Reviewed this property |
3 minutes
0
Votes
FamilyOfFosters
12 November 2015|
AnswerShow all 8 answers
Response from Matt R | Property representative |
Hi, thank you for your question. Yes, our indoor pool is heated. We hope you enjoy your stay with us.
0
Votes
Room Tips
"choose a room at another hotel, not this one, at all costs, trust me."
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"Tower A is closest to the pool, lobby, conference/ball rooms, and the restaurants. Tower B is a much longer..."
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"Mold on first floor"
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"I do not know which sides are better."
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