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Renaissance Portsmouth-Norfolk Waterfront Hotel

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Renaissance Portsmouth-Norfolk Waterfront Hotel
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610 Reviews from our TripAdvisor Community

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Showing 602: English reviews
Midlothian, Virginia
Reviewed 25 September 2015

Waterfront hotels, by virtue of location, are normally good places to stay -- but the staff with the "make-my-day" attitude turns a good hotel into a great stay. The staff at the Renaissance Portsmouth-Norfolk Waterfront couldn't do enough for us -- which was important, as my husband uses a transport chair and needed assistance in boarding and de-boarding vehicles.

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Helpful?
Thank ColonialDame2014
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

What a wonderful review!!! Our staff has a determination to execute service like no other!!! We teach our team that the word "No" is a bad word. Come back and visit us in our historic town!!!

Tampa, Florida
Reviewed 25 September 2015

The Renaissance was our home base for a conference and it was very well chosen both for the excellence of the hotel staff, the meeting space and the nicely appointed rooms. This is an excellent choice for someone planning a meeting, a conference or a tradeshow.

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Thank Lori T
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thanks for sharing!!! Our hotel is a great location for meetings or getaways!! Glad we can share this experience with you during business travel.

Richmond, Virginia
Reviewed 24 September 2015

I stayed at the Renaissance for a conference this week and everyone at the conference remarked often about the quality of the hotel and the STAFF! The staff here is top notch and treat you like a valued customer - between work and pleasure, I travel often and the staff here are some of the best anywhere. The hotel is...

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Helpful?
Thank camyjgo
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for taking the time to complete a review! We are delighted that your stay with the Renaissance Portsmouth-Norfolk Waterfront Hotel was enjoyable! I have shared your feedback with my staff. Look forward to seeing you soon

Somerset, Massachusetts
Reviewed 20 September 2015

We made a reservation (for the least expensive room, and prepaid) on line prior to our visit... as a Marriot Platinum member we were upgraded to the 7th floor, and had access to the executive lounge on the 8th floor (there were no rooms available on the 8th floor). The parking was also taken off the bill, which is a...

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Thank Makai7
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing your experience at our hotel. The storms are a sight to see from the high floors. Hope you were able to take some beautiful pictures! Look forward to seeing you again!!

Norfolk, Virginia
Reviewed 16 September 2015

Venue, gorgeous. Staff, fantastic. Food, delicious. Views, phenomenal. Bar, amazing. Amenities, excellent. Rooms, impeccable. Facilities, outstanding. Location, unbeatable. Coordination services, absolutely MARVELOUS. I honestly can not say enough wonderful things about this hotel. I never in a millions years would have thought I'd be able to have a fairy tale wedding. But on September 6th 2015 the Renaissance waived their...

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Thank Anjani H
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Fairy Tales can come true!!! Your Camelot was our hotel!!! We are so delighted you could share this wonderful experience with the world. I am sharing your review with my entire team this morning!!! That you for providing the motivation for our staff on this Busy Friday!!! We look forward to seeing you again soon!!!!

Durham, North Carolina
Reviewed 9 September 2015 via mobile

We stayed in this hotel while in the area for a family wedding. We were immensely surprised at how nice the hotel is, especially at the rate we had. The bar and restaurant were great for family get together. The entire staff was incredibly friendly and helpful. Everything we requested at booking was available (handicap accessible room, extra bed etc)....

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Helpful?
Thank LauraelR
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for taking the time to complete this online review and sharing your experience with the Renaissance Portsmouth-Norfolk Waterfront Hotel and the world! We take great pride in ensuring our guest’s satisfaction. I have shared this review with my staff, which they asked me to send you a sincere thank you for sharing! You’re a valued customer; everything we...

Raleigh, North Carolina
Reviewed 9 September 2015

Nice property with issues. Had to return to the front desk twice to get a room that was acceptable. First room was dirty. Second room had a broken leg on the bed leaving the head of the bed lower than the foot. Inquired about parking when I checked in. Was told we would not be charged the $10 per day...

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Thank NCTraveler2600
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Hotel management and staff, please accept my apology for the missed opportunities during your stay. We Truly appreciate you sharing your thoughts with us so that we may avoid service delays similar to yours in the future.

Reviewed 8 September 2015 via mobile

We stayed here over Labor Day weekend. We were greeted by a very friendly and helpful staff, the hotel is nicely decorated and gives a very grand impression. The views from the room looking at across the Elizabeth river at the Norfolk skyline are breathtaking and then add the cool factor of seeing some of the US Navy ships in...

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Helpful?
Thank Mario M
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for taking the time to complete oura online review. We are delighted that your stay with the Renaissance Portsmouth-Norfolk Waterfront Hotel was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver...

Summerville, South Carolina
Reviewed 8 September 2015

My stay was only for a few days each time so I can only provide my thoughts for some things. Location – If working at the shipyards or downtown Norfolk, this is one of the best locations. No tunnel traffic to contend with unless you drive to Norfolk, but even then you are going against traffic for the most part....

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1Thank sadbuttrue
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. We strive to ensure our guests experience the best visits possible during their travel unfortunately, we did not meet your expectations. I have communicated your concerns to our senior management team to ensure opportunitites like this do not happen again! We would...

North Carolina
Reviewed 6 September 2015 via mobile

This is a beautiful hotel with gorgeous views of the water. Every single employee spoke to us each time we passed them in the hallways or at the front desk. Only in town for one night but we would definitely stay here again!

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1Thank TeamKozikowski
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. We strive to ensure our guests experience the best visits possible during their travel. Look forward to meeting you during your next stay with us!

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Blending traditional elegance and modern style, our waterside Norfolk, VA area hotel in the historic downtown district of Olde Towne Portsmouth provides calming comfort and soothing relaxation. The Renaissance Portsmouth hotel boasts a hip location overlooking the vibrant, revitalized waterfront and offers stunning views of the Elizabeth River. Set above the harbor, the Portsmouth Ballroom's unique outdoor terrace, part of the 24,000 square feet of Norfolk area hotel meeting space, provides a stunning reception area sure to draw rave reviews from your guests. This updated luxurious Norfolk, Virginia area hotel also features 23 meeting rooms including a 70-seat Amphitheater. Savor the atmosphere of this waterside hotel in Portsmouth at Foggy Point Bar & Grill, presenting a selection of fresh seafood. Visitors to the area can enjoy the unique experience of taking the nearby water taxi across to many of the Norfolk business and visitor destinations including the Norfolk Naval facilities. ... more   less 

Additional Information about Renaissance Portsmouth-Norfolk Waterfront Hotel

Address: 425 Water St, Portsmouth, VA 23704-3801
Region: United States > Virginia > Portsmouth
Price Range: €124 - €178 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Portsmouth-Norfolk Waterfront Hotel 3.5*
Number of rooms: 249
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Also Known As:
Renaissance Portsmouth Hotel & Waterfront Portsmouth
Renaissance Portsmouth Hotel And Waterfront Conference Center
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Portsmouth-Norfolk Waterfront Hotel staff and other travellers.
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Cornwall, Canada
Weston, Missouri
7 months ago
11 months ago

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Questions? Get answers from Renaissance Portsmouth-Norfolk Waterfront Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request waterview rooms. Wifi is free but slow. Faster wifi costs $10 per day as does parking.”
tombob7, 20 Apr 2017 | Read review
“They also have a beautiful outside area to view the river and Norfolk without leaving the hotel.”
SelinaS43, 11 Apr 2017 | Read review
“Stay elsewhere”
jamesdN9141YF, 28 Mar 2017 | Read review
“consider booking larger king rooms or a suite and request water view. Choose higher level to fully enjoy view”
CarpeDiem1765, 4 Feb 2017 | Read review
“High rooms have great views”
O4993SOannes, 4 Feb 2017 | Read review
5 of 5