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Copthorne Hotel & Resort Bay of Islands

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Copthorne Hotel & Resort Bay of Islands
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945 Reviews from our TripAdvisor Community

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Showing 916: English reviews
Northcote Victoria
Reviewed 16 November 2015

The Bay of Islands is a beautiful area, and the promise of a 'resort' was enticing. Sadly, the Reception staff had cultivated an air of indifference which was initially disturbing. But the real revelation was the room. In a row of squat 'wings' reminiscent of a camp frequented by Girl Guides, and with an 'eau de cabbage' scent pervading the...

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Helpful?
Thank McAndrew_Clan
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Evening. Thank you for providing feedback about your stay with us. I am sorry that the hotels look and feel did not meet with your expectations and that the interactions that you had with our staff was not up to our normal standards. Warm Regards, Matthew Hambly, Rooms Division Manager.

Wellington, New Zealand
Reviewed 15 November 2015

The Copthorne is quite accessible, 15-20 mins from the Bay of Islands airport in Kerikeri (but there aren't very many taxi's at the airport at all, may need to call one or prearrange). The hotel was light and airy upon arrival, and the check-in was quite quick and painless. I'd say the accommodation was clean and tidy, but is, if...

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Helpful?
Thank Darren N
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. We are pleased that you enjoyed your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms Division Manager.

sydney
Reviewed 13 November 2015

We had an enjoyable stay here.The room was quiet and comfortable with a nice outlook, and the beds ensured a good nights sleep. Whilst this is not an ultra modern hotel and a some furniture was a bit dated, it was clean and inviting. There are lovely grounds and good opportunities for walks or a relax by the pool or...

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1Thank holdenfj
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Evening. Thank you for providing feedback about your stay with us. I am sorry that a couple of staff members were not up to the mark as we are very proud of the current team we have at the hotel. We are pleased that you enjoyed your stay with us and hope to welcome you back in the future....

Auckland, New Zealand
Reviewed 11 November 2015

Went for a holiday at the Copthorne Hotel, Paihia, it was really nice and relaxing , very peaceful. Worth the money and time. Good Resort, away from crowd with full facilities, good for couple, family and friends. Take the Harbour views or Sea views not garden.

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Helpful?
Thank Jobhat
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. We are pleased that you enjoyed your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms Division Manager.

Auckland, New Zealand
Reviewed 2 November 2015

Review collected in partnership with Amoma.com
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Thank chantellem830
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Sydney, Australia
Reviewed 31 October 2015

The rooms are a little dated, some of the furnishing a bit worn. Bathroom was a little old looking and therefore not as clean looking. Food was very expensive, we found ourselves eating out as much as possible.

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Thank Bree357
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Eveing. Thank you for providing feedback about your stay with us. We are currently undertaking a preventative maintenance program to help assist us in bringing our rooms up to standard. I am sorry to hear that the options we offered on our menu was not what you were looking for. We have a all day menu, a la carte...

Auckland Region, New Zealand
Reviewed 30 October 2015

Had a enlightening visit to treaty grounds, stayed at the Copthorne Hotel which is perfect location for visit, we had great views of the water. Enjoyed a breakfast outside in the sunshine, full breakfast for my niece and I and continental for my partner, Enjoyed a coffee in the lounge area. Helpful staff gave guidance on activities we should try...

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Helpful?
Thank Jenny N
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Evening. Thank you for providing feedback about your stay with us. We are pleased that you enjoyed your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms Division Manager.

Canberra
Reviewed 29 October 2015 via mobile

Beautiful view, cosy room with a balcony, short drive to town, would definitely return however service in the restaurant wasnt good. We went for a late lunch (1:40pm but it is supposed to be an all day menu) we were the only ones in the restaurant, after a long waite and having to ask the waitress bought us menus and...

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Thank Sarah L
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. Please accept my apologies for the experience you had in our food and beverage outlet. The all day menu is run through our bar so our staff would not normally attend to guest in our restaurant due to it being closed at lunch times. I will speak with...

Auckland, New Zealand
Reviewed 26 October 2015

Nice hotel a little dated, however easy to get access to Paihia. Nice pool and spa pool. Also enjoyed the buffet breakfast, they have a shuttle to Paihia if you want to go on a cruise etc. A little far away from town however Taxis are pretty cheap and easy to get.

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Thank nzgino
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Evening. Thank you for providing feedback about your stay with us. We are pleased that you enjoyed your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms Division Manager.

Reviewed 26 October 2015 via mobile

We came to Paihia for a couples get away over the long weekend. When we got into the our Junior Suite we found the sheets stained and shower dirty. The hot water pressure was non existent and the room was quite dated Pool facilities were excellent and staff were mostly friendly. I would only stay here again if it was...

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Helpful?
1Thank Tyler V
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Evening. Thank you for providing feedback about your stay with us. Please accept my apologies for the standard of the room when you checked in. This room has been refurbished in recent years and we are looking at updating the bedding in the near future. I hope that you enjoyed the rest of your stay with us and hope...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting

Additional Information about Copthorne Hotel & Resort Bay of Islands

Address: Tau Henare Drive | PO Box 150 (Paihia), Waitangi 2150, New Zealand
Region: New Zealand > North Island > Northland Region > Bay of Islands > Waitangi
Price Range: €84 - €170 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Copthorne Hotel & Resort Bay of Islands 3.5*
Number of rooms: 180
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Also Known As:
Copthorne Hotel And Resort Bay Of Islands
Copthorne Hotel Paihia
Copthorne Hotel Bay Of Islands
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Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel & Resort Bay of Islands staff and other travellers.
6 questions
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Javea, Spain
Javea, Spain
Auckland Region, New Zealand
5 months ago
Quincy, IL
over a year ago

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Questions? Get answers from Copthorne Hotel & Resort Bay of Islands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor room which opens into the lawn and the bay.”
 of 5 bubbles JDJarbadan, 18 Feb 2017 | Read review
“Need a room with a sea view”
 of 5 bubbles JeffR605, 17 Feb 2017 | Read review
“The site is top class”
 of 5 bubbles vgradowski, 14 Feb 2017 | Read review
“Our room was on south side - was very lovely and sunny in the afternoon, evenings”
 of 5 bubbles LynetteD75, 14 Feb 2017 | Read review
“Try and get a room overlooking the gardens to the sea. Otherwise you're over the car park.”
 of 5 bubbles Kfrancis, 12 Feb 2017 | Read review
5 of 5