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Extended Stay America - Los Angeles - Valencia

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Extended Stay America - Los Angeles - Valencia
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101 Reviews from our TripAdvisor Community

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Showing 99: English reviews
Reviewed 22 October 2016 via mobile

The hotel seems to be smaller and in need of upgrades, but overall they were kept clean & the staff really stood out in my mind as being unusually sweet & helpful. During the times they were at max capacity during the fire, they not only managed to keep breakfast full for everyone, but they left it out longer to...

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Helpful?
Thank Ashlan B
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for evaluating your stay at Extended Stay America - Los Angeles – Valencia. It was a pleasure to read your review, especially that our hospitality surpassed your expectations. Our goal is to provide the highest levels of service so you will visit often and recommend us to others. I will share your compliments with my team. Thanks for...

Las Vegas, Nevada
Reviewed 16 September 2016

If anyone needs a recommendation for a great hotel when going to six flags, this is the greatest place. Such excellent customer service since we have arrived! When we first arrived there was a mishap with our reservation and their system so they gave us a bottom level and took $70 off our original rates! Originally we would have paid...

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Helpful?
Thank brittanyhove
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for sharing your experience at Extended Stay America - Los Angeles - Valencia. It is nice to know that you liked our welcoming associates, especially Jessica. We will share your kind feedback with her. We also appreciate your nice comments regarding our location and your spacious accommodation. Thank you for recommending our hotel, and we look forward to...

Hayward, California
Reviewed 11 August 2016 via mobile

My last stay (I stay once a month) was a nightmare and but I used to live nearby, literally was never going to stay again but the management has changed and it is clean, organized and comfortable once again. 100% turnaround .Mr. Islam the manager has taken it from a 2 to a 10 in a month Give it another...

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Helpful?
Thank czechmom2015
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Los Angeles - Valencia. It's so nice to read how much you enjoyed your stay, and we are happy you were impressed with our service, suites and our amenities. Thank you again for being our guest, and we look...

Pinole, California
Reviewed 3 August 2016

This hotel is poorly maintained -- we had no wifi (staff couldn't figure out the appropriate passcode) and there was no shower curtain (and the front desk clerk argued with me about it). Staff was very unwelcoming when we checked in and the room was one of the worst looking rooms I've ever experienced. The rate charged was exorbitant considering...

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Helpful?
Thank KayintheBay
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with department leaders and staff members to improve our guest experience. We apologize for the staffs less than hospitable behavior. We appreciate your comments as they...

Omaha, Nebraska
Reviewed 31 July 2016

Filthy room, no tv remote, and broken toilet. Staff was very friendly, however. We cancelled the remainder of our reservation and moved to another hotel, and we did not have any problem doing that...again, very friendly people at the front desk.

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Helpful?
Thank john8322016
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Thank you for bringing these issues to our...

Reviewed 23 July 2016

With Extended Stay Perks, this hotel is an even better value. Staff is friendly. If you are looking for a hotel close to Magic Mountain, this is it!! Straight shot up The Old Road...never once had a problem with traffic. Lots of food and stores in area. Only downside are the pillows.

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Helpful?
Thank Bill C
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for being an Extended Perks Rewards member and for providing feedback on your stay at Extended Stay America - Los Angeles – Valencia. We are glad you found us to be of a great value and appreciate your compliment about our staff. We also appreciate your comments about our location, and we are happy it worked out well...

Palm Springs
Reviewed 2 July 2016

This hotel stay was significantly better priced than 2 neighboring hotels. The trade-off was a more minimal breakfast and no hair dryer in the room. The difference in price was well worth that. The room and hotel lobby were up-to-date and nicely furnished. My room was very quiet and service was very good.

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Helpful?
Thank nansmith07
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for the great review! We are delighted that you loved our property, the great value we offer for the price and your accommodation along with the professional service that we offered. Thanks again for being our guest at Extended Stay America - Los Angeles - Valencia, and we hope to see you again soon! Sincerely, General Manager

Stevenson Ranch, California
Reviewed 8 June 2016

Having traveled extensively and worked in the hospitality industry for many years I have stayed in many hotels and understand as a demanding customer what it takes to be a successful hotel. This Extended Stay has nailed it !!! I have been residing here for 2 months with my 2 teenage children. We have been treated so kindly and professionally...

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Helpful?
Thank PTamondong
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for sharing your wonderful review of your visit to Extended Stay America - Los Angeles - Valencia. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need in a timely manner, so it's nice to read our team accomplished this during your visit. We especially appreciate your nice comments...

Santa Clarita, California
Reviewed 5 June 2016

I was here for 9 weeks for work and I try to see the best in places, but it was hard here. When I first arrived at 9 pm (granted, it was midnight my time and I had just dealt with LA rush hour traffic), I was exhausted and went to my room. There were not any kitchen supplies so...

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Helpful?
Thank Kelley Y
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Kelley, Thank you for sharing your feedback and your rating. We sincerely apologize for the errors and issues which you experienced during your extended stay with us. We enjoyed having you as our guest, and clearly we have some improvements to make in several areas. It is feedback such as your which helps us identify areas where we need to...

Portland, Oregon
Reviewed 18 May 2016

the room was just ok, there was no pool or hot tub. we were under the impression that there was both. very disappointed. about that. the young girl at the desk was just a bit snarky for me. had to go to the front desk for a coffee maker and coffee and then cups. no silverware in the room or...

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Helpful?
Thank Lisa M
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for reviewing your stay. Please accept our apologies for your experience in not meeting your expectations, and for failing to maintain our high standards. We appreciate you letting us know how we can improve as well as what we are doing right. Thank you for staying with us, and we would love the opportunity to serve you and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Los Angeles - Valencia

Address: 24940 Pico Canyon Rd, Stevenson Ranch, Santa Clarita, CA 91381-1715
Region: United States > California > Santa Clarita > Stevenson Ranch
Price Range: €93 - €125 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Valencia 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stayamerica Los Angeles - Valencia Hotel Stevenson Ranch
Stevenson Ranch Extended Stay
Extended Stay Stevenson Ranch
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Questions & Answers

Questions? Get answers from Extended Stay America - Los Angeles - Valencia staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rate charged was mid-range, however, the amenities made it a base-budget hotel.”
 of 5 bubbles KayintheBay, 3 Aug 2016 | Read review
“Great locale if going to Magic Mountain”
 of 5 bubbles J5137AUbillc, 23 Jul 2016 | Read review
“Other Yelp reviews stated some rooms can be noisy (outside traffic). Mine was not noisy at all.”
 of 5 bubbles nansmith07, 2 Jul 2016 | Read review
“Get a room on the top floor or you will hear everything happening above you.”
  • How hard is it to replace a gross faucet?
  • After the weekly
 of 5 bubbles 348kelleyy, 4 Jun 2016 | Read review
“I had 320 which was an awesome room on the north end with windows on both sides and nice views!”
 of 5 bubbles ScottBalanda, 22 Mar 2016 | Read review
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