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Mandarin Oriental, Canouan

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Carenage Bay Canouan
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 05/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 05/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 2 hotels in Canouan
Location
Cleanliness
Service
Value
Mandarin Oriental’s renowned hospitality comes to the Caribbean for the first time at Mandarin Oriental, Canouan in St. Vincent and The Grenadines. Known as the island of tortoises, Canouan is fast becoming one of the Caribbean’s most sought-after luxury destinations. Boasting a dreamy Caribbean setting of glass-clear seas, powdery sand beaches and vibrant greenery, Mandarin Oriental, Canouan is surrounded by the Caribbean’s largest living coral reef. This all suite, all villa, all ocean view secluded island hideaway offers plenty of activities including golf, water sports and the finest spa in the Grenadines archipelago.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Golf course
Babysitting
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Free airport transportation
Airport transportation
Business Centre with Internet Access
Meeting rooms
Spa
Facial treatments
Baggage storage
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
67Reviews15Q+A14Room tips

Reviews
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Jeanne S wrote a review May 2022
Denver, Colorado7 contributions5 helpful votes
We just got back, May trip which is shoulder season in the Caribbean.. Of the 3 beaches 2 were inudated with smelly seawood, the third Shell beach had so much seabed growth it was ridiculous. The hotel was empty , we shared breakfast with a british couple in the dining room two mornings. The management staff was brought in so not warm or charming, the island staff was as always lovely., Except for the female butler Iolia,she was tightly scripted and quoted rules throughout ,overbearing without a speck of natural warm or charm..The hotel decor is British Colonial which can be lovely but not in this instance total overdone kitsch at a high level suffocating in its newness and intensity..,It was supposed to be Sandy Lane 2, without the historical charm.. A usual Dinner $300 plus, a usual lunch $200 plus, would have been fine if the environment wasn't so creepy..I said I wanted to do shopping at the yacht basin, I was told $70 round trip, fine but there are no shops all have left empty spaces, theres a small grocery mart, the recommended restaurant empty and deserted.we just drove back $70 poorer..1 small sail in the basin.I mentioned we would likely want more than the 2 beers in the suite 8 were sent we never touched, we asked they be credited, nope, I thought we'll give them away but to who?In conclusion we chartered a private plane to get the hell out, no refund would be given we were told on leaving early..It was worth it to get away..Stayed at many Mandarin Orientals, finally decided to join their club a couple of years ago..This Mandarin Oriental does not exemplify the rest.. thank god..
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Date of stay: May 2022
Location
Service
Sleep Quality
Room Tip: don't go..
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Response from Sharlene Browne, Other at Mandarin Oriental, Canouan
Responded 20 May 2022
Dear JMS85258, Thank you for taking the time to share your valuable feedback. We are very saddened to hear of your experience and rest assured we take this feedback very seriously. We would like to connect with you personally so we can discuss as to how we are going to address your comments. As such we would be grateful if you could contact our General Manager at email; paddis@mohg.com. Sincerely Sharlene Browne Executive Assistant to the General Manager Mandarin Oriental, Canouan
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ninalindia wrote a review Apr 2022
Greenwich, Connecticut8 contributions1 helpful vote
We traveled to Canoun and stayed at the Mandarin Oriental. It was our first time to the Grenadines. Getting there was tough (no direct flights, multiple covid tests to get in, 2 separate customs/immigration stops, etc) but the hotel offers a concierge option- TAKE IT! It's worth it and makes everything easy. The property itself is great, the water spectacular (especially for snorkelers) and the service top notch. I'd say the spot is better for older kids, but my 11 and 8 year old were very happy there and so were the parents :). A butler was provided to us, and I believe every family gets this complementary service. ASK FOR AKEAH. She was wonderfully attentive, never on top of us, and made it so easy for all of us to enjoy everything this wonderful resort has to offer. Would have given the 5 stars but I must say the island is so remote that the markup is profound, especially on property. About 30% more in general than off property, so would recommend checking out other restaurants (Soho Club, Shenanigans, and Foxy Jacks all VERY Good!). enjoy.
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Date of stay: April 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sharlene Browne, Other at Mandarin Oriental, Canouan
Responded 28 Apr 2022
Dear ninalindia, Warmest greetings from beautiful Canouan! Thank you for the lovely review of our hotel and the special mention of our butler Akeah! It was truly a pleasure having you here with us and we are delighted to know that you and the entire family enjoyed your experience on our little island gem. Wishing you all the very best and we look forward to the opportunity of welcoming you back to our beautiful island. Sincerely, Sharlene Browne Executive Assistant to the General Manager Mandarin Oriental Canouan
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Travel33 wrote a review Apr 2022
London, United Kingdom120 contributions27 helpful votes
We have to give this a mixed review due to the discrepancies in service levels. The food and service in the restaurants including shell beach are five star. Thank you to the food and beverage manager and the wonderful chefs. Jennifer and her team at breakfast are amazing. Asianne is wonderful for Asian food at dinner and tides is a beautiful setting. The lunch at shell beach is wonderful. Although a little far away l’ance guyac is also worth going to for lunch/sunset and try out shannigans at the yacht club for a different setting. Our only annoyance was the weekly schedule of dining options. People really want one high end restaurant open daily for dinner... some nights it was only the cafe or the pool area whereas we would prefer more nights of tides/shell beach/Asianne. As for the bedrooms they are huge and well designed. The golf course is good fun… back 9 has amazing views … just needs some TLC. It would be good to get some canouan branded golf clothing in the shop as it was sparse. We didn’t quite realise the seamoss problem at both MO main beach and shell beach…particularly didn't like the daily tractor picking up the seaweed while trying to relax and the seaweed stopped you from wanting to swim at both beaches. Also note you are quite exposed at the main MO beach where the swell is strong along with significant wave height. I wouldn’t allow kids to swim in the sea. Snorkelling and swimming was harder than we had expected. The treatments in the spa are great. Just a pity there is no main spa reception/relaxation area… when you arrive you are taken straight into the treatment room. Our problems: -beach service (no real service of drinks on godahl /main MO beach… you have to search for a person rather than the other way round); no use of flags on loungers to ask for service and no service of small fruit kebabs or little treats as you are offered during the day at other five star hotels -ac in bedrooms was a nightmare… the iPad didn’t relate to climate control and the room was either freezing or far too hot -housekeeping service was poor… coffee stained dressing robe placed back up in room instead of replacement /no extra touches as per other guests reviews/no amenities like shower gel /bubble bath beside the bath- all attached to the wall in the shower! -boutique shop could offer more local souvenirs/MO canouan branded T-shirts/bags/toiletry bag… gifts to take home -overwater spa rooms: please don’t bother. 50/50 chance of getting to use them due to the wave height and the actual villas move with the waves. Completely impractical. Stick to the hillside ones. Would we go back: probably as food and rooms/location are beautiful. Would I fly from London to go just to this hotel- No. It would need to be a multi destination trip within the grenadines or neighbouring Caribbean islands. The hotel has great potential but needs to increase its service offering to what is expected of 5star hotel.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Sharlene Browne, Other at Mandarin Oriental, Canouan
Responded 26 Apr 2022
Dear sc271979 Thank you for taking the time to share your valuable feedback. We are very saddened to hear of your experience and rest assured we take this feedback very seriously. We would like to connect with you personally so we can discuss as to how we are going to address your comments. As such we would be grateful if you could contact our General Manager at email; paddis@mohg.com. Sincerely Sharlene Browne Executive Assistant to the General Manager Mandarin Oriental, Canouan
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John Cheadle wrote a review Apr 2022
3 contributions1 helpful vote
The Mandarin Oriental Canouan is superb. The facility and suites are opulent. The management and staff could not be more gracious. The golf course and pro, Adam Hedges, provide a unique and impressive golf experience. Canouan is a beautiful! Should not be missed.
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sharlene Browne, Other at Mandarin Oriental, Canouan
Responded 11 Apr 2022
Dear Mr. Cheadle, Warmest greetings from beautiful Canouan and thank you for your lovely review of our hotel and team! It is truly our pleasure to welcome guests to the property and the entire team takes such pride in providing outstanding service while taking care of your needs. We are delighted to know that you enjoyed your experience and look forward to the opportunity of welcoming you back to our little island gem. Kind Regards, Sharlene Browne Executive Assistant to the General Manager Mandarin Oriental Canouan
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John R wrote a review Apr 2022
London, United Kingdom14 contributions4 helpful votes
We stayed a week in a waterfront beach suite. Overall, we enjoyed our stay as avid Fans of Mo worldwide we found the beachfront suite amazing with the ocean view, but the room was a bit dated and needs less pink IMO. The restaurant situation was lackluster with only one restaurant choice per night out of the 5 on the resort. The staff was amazing and very sweet... They looked like they were trained to serve in a certain way and if you asked a question or requested something out of the ordinary it broke their concentration. However, Jennifer and her team in the mornings were above and beyond perfection! Breakfast was the best part of our meals there! Also, we found ourselves going over to the Soho House during the day to visit the beach, because they have a much better experience. They have music, free popsicles, cold towels served on the beach and special complimentary drinks served all day. Something the Mo should also be doing, but do not. The worst part of the beach at the Mo was the seaweed that had washed up and the tractor with it's diesel smoke blowing on us the entire day. We were told that this would only last one day, but it was like that for the entire trip. It wasn't their fault that mother nature creates such a mess, but the tractor and it's pollution was not good for relaxing and sunbathing. They told us it would only last one day, but it went on for the entire time of our stay. The pool and pool bar were not all that either... Drinks were not well made and the Sunday BBQ was lackluster. One last thing, we had some issues with food quality and when the guest food and beverage person visiting from Lake Como asked us if everything was alright, we quickly told him to have a seat so we could tell him... He then got nervous and just smiled and walked away. Anyway, overall it was a nice trip, but we will not be going back.
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Date of stay: February 2022
Rooms
Location
Service
Room Tip: Beachfront suites are private and look right out to the beach. Very nice!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sharlene Browne, Other at Mandarin Oriental, Canouan
Responded 16 Apr 2022
Dear John R, Greetings from sunny Canouan! Thank you for the great review of our hotel and the special mention of Jennifer and her team! It was a pleasure having you with us and we are delighted to know that you enjoyed your stay. While I wish there were no areas which fell short of your expectations, it is feedback like this that we learn from and use to improve the delivery of a great hotel experience that so many of our guests have grown fond of. Please be assured that your comments have been shared with senior management and we hope that you would reconsider joining us again in the near future. Sincerely, Sharlene Browne Executive Assistant to the General Manager
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jjm7923 wrote a review Mar 2022
New York City, New York48 contributions70 helpful votes
Our family of four had a wonderful 5 night stay at MoCan. It was so nice to be able to step out of our beachfront suite and to be right on Godahl Beach. The entire property was beautiful, but the hospitality and warmth of the employees are what make the resort truly special. The kids club is absolutely amazing (probably the best we’ve ever seen) and Curlann was phenomenal in keeping our children engaged with a range of activities when we needed some downtime. The restaurant team was also extremely thoughtful and remembered our meal preferences after the first day. I’d like to call special attention there to Jennifer and Feona. Our guide for the hike to the summit of Mount Royal, Xaville, was fantastic and shared a lot of information with us about the island along the way. Gideon helped us with transportation around the island. And our butler Makailah was amazing - setting up excursions around the island and helping us to design out itinerary. In spite of a family emergency, she still continued to check in on us, which was clearly well beyond what was expected. Lastly our housekeeper Melecia was highly creative in designing towel figures that kept us entertained and amazed (see pictures). In short, we had a great time and would love to revisit in the future!
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Sharlene Browne, Other at Mandarin Oriental, Canouan
Responded 10 Mar 2022
Dear jjm7923, Greetings from beautiful Canouan! Thank you for the amazing review of our hotel and the special mention of our exceptional service team! The team is delighted to have provided you and the family with such a phenomenal experience and we look forward to welcoming all of you back to our island paradise soon. Best Regards, Sharlene Browne Executive Assistant to the General Manager Mandarin Oriental Canouan
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jc3349 wrote a review Feb 2022
Faro, Portugal37 contributions56 helpful votes
We visited Canouan for 6 days and were delighted when we arrived location is stunning and the rooms superb . The staff friendly and very attentive . It’s very quiet 🤫 only a few guests that we could see . . My only disappointment was the food which for a 5 * hotel was poor and consistently poor every lunch and dinner . I wouldn’t go back to many beautiful places with better overall value . Thanks to all the staff though who were wonderful .
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Date of stay: February 2022Trip type: Travelled with family
Room Tip: Make sure you like peace and quiet !
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Sharlene Browne, Other at Mandarin Oriental, Canouan
Responded 15 Feb 2022
Warmest greetings from Canouan jc3349, Thank you for the lovely review of our hotel and the mention of our wonderful service team! The team is delighted to have made your time here enjoyable and we appreciate your review regarding our food. While I wish there were no areas which fell short of your expectations, it is feedback like this that we learn from and use to improve the delivery of a great hotel experience that so many of our guests have grown fond of. Please know that your comments have been shared with our senior team and we look forward to an opportunity of welcoming you back to Canouan in the future. Kindest Regards, Sharlene B.
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Claire T wrote a review Sep 2021
Manchester, United Kingdom99 contributions43 helpful votes
+1
I actually stayed at this amazing hotel before covid, it was a real wow for me. Truly unique for the Caribbean as most the hotels are not very wow but expensive. I loved the decor, service & food. The suites are very beautiful and spacious. The beach is beautiful with a couple of spa huts out to sea, along with some water sports. I preferred the balcony rooms over beachfront as I prefer more privacy and views. The beachfront is tucked back, with a path for guest to walk but and not much sunlight. So next time I’d go for a balcony option. We did a beautiful sunset drinks on the Golf course looking out on the cliff edge & beautiful sea views. Also very high end dining & service Would 100% recommend for a 5* luxury hotel, and book the hotel private jet from Barbados (takes 30mins)
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Sharlene Browne, Other at Mandarin Oriental, Canouan
Responded 22 Sep 2021
Dear Claire o, Warmest greetings from sunny Canouan! Thank you for staying with us and for your lovely review. We are delighted to know you had such a wonderful stay, and we look forward to the pleasure of your return. Kindest Regards, Sharlene B.
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DNS wrote a review Jan 2021
4 contributions2 helpful votes
We just returned from our 9 day visit to the Mandarin Canouan. Everything about our stay was above and beyond. The property is gorgeous with tons to do for the entire family. The staff exceptional Duarte - the GM made sure everything went smoothly. Raymano handled all our activities everyday and was wonderful, taking care of all the details. The beaches were beautiful and the beach activity staff were friendly and fun - taking the teens snorkeling and windsurfing. The food was great and a variety of cuisines available. The spa treatments fantastic with a team who were real professionals. As a family that has travelled the world- we all LOVED the Mandarin Canouan and hope to return soon. Thanks to the team!
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Jacqueline Thomas, Other at Mandarin Oriental, Canouan
Responded 16 Jan 2021
Dear Daryls04, Greetings from sunny Canouan! Thank you for your wonderful review of our beautiful property. It was truly a pleasure to make your family vacation a fantastic one with us. All of our colleagues take great pride in providing memorable experiences for our guests, and we look forward to the opportunity to welcome you back in the near future. All our very best to you and family! Warm regards, Jacquie
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CAandfamily wrote a review Aug 2020
Brentwood, United Kingdom39 contributions68 helpful votes
Had a lovely week in Canouan. The hotel was quiet with probably only 4 or 5 families but it made it felt very private . Service was excellent and the food good quality . Restaurants were open on a rotation basis view number of people staying . We took the private jet back to Barbados which is an experience we strongly recommend. Worth trying if you like peace and quiet in a quality location.
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Date of stay: September 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Jacqueline Thomas, Other at Mandarin Oriental, Canouan
Responded 17 Sep 2020
Dear CAandfamily, It was a pleasure to have your family with us on your recent vacation and it is wonderful to know that we provided a tranquil environment for your enjoyment. Quality service is our greatest pleasure so we thank you for sharing your kind words. Please know that we await the honor of a return visit and look forward to welcoming you back to our little paradise island in the near future. Wishing you and family all the very best, Jacquie
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PRICE RANGE
US$1,209 - US$1,453 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Pink Sands Club, Canouan
LOCATION
CaribbeanSt. Vincent and the GrenadinesCanouan
NUMBER OF ROOMS
33
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Frequently Asked Questions about Mandarin Oriental, Canouan
What are some of the property amenities at Mandarin Oriental, Canouan?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Mandarin Oriental, Canouan?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Mandarin Oriental, Canouan?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Mandarin Oriental, Canouan?
Yes, free parking is available to guests.
What are some restaurants close to Mandarin Oriental, Canouan?
Conveniently located restaurants include Shenanigans, Foxy Jacks, and Jasmine's Sea Grapes.
Are there opportunities to exercise at Mandarin Oriental, Canouan?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Mandarin Oriental, Canouan have airport transportation?
Yes, Mandarin Oriental, Canouan offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Mandarin Oriental, Canouan located near the city centre?
Yes, it is 0.1 km away from the centre of Canouan.
Are any cleaning services offered at Mandarin Oriental, Canouan?
Yes, dry cleaning and laundry service are offered to guests.
Does Mandarin Oriental, Canouan offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Is Mandarin Oriental, Canouan accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.