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Mercure Manchester Norton Grange Hotel and Spa

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Mercure Manchester Norton Grange Hotel and Spa
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924 Reviews from our TripAdvisor Community

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Showing 905: English reviews
Manchester, United Kingdom
Reviewed 2 days ago NEW

I prefer to look at the positives and I don't really like complaining but there were quite a few issues that I want to bring to your attention. We booked the Privilege room but we got a normal twin room on arrival which was later swapped when we complained to the receptionist. The Privilege room that we got was only...

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Helpful?
Thank BarbaraKay1
Manchester
Reviewed 1 week ago

I chose the Norton Grange for my 70th birthday party and this proved to be a splendid choice. The staff, from my first enquiries to the evening of the 'do', were, without exception, delightful; they were helpful, attentive and professional. The attention to detail was superb and everything ran like clockwork. Many of my guests remarked about the quality of...

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1Thank EvaManchester
Reviewed 1 week ago via mobile

My friend and I booked the refresh and revive spa day here and it was perfect and in my opinion excellent value for money. We had a 25 minute back massage, a little foot massage and a 25 minute facial. We also had lunch which was lovely, especially the cheesecake. Some spas opt for being completely healthy (who wants to...

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Thank FrodoandSam2229
Belfast
Reviewed 2 weeks ago

Booked a two night here stay here for December back in April last year. Was a secret room booking so when it was confirmed and I started to read the reviews my heart sank. Had even contemplated cancelling but with flights etc booked and paid for we just had to make the most of it. First of all I would...

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Helpful?
Thank JacksBelfast
Brent H, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear JackesBelfast Thank you so much for your very detailed review of your stay with us. I am so pleased to hear that you do not agree with some of the negative reviews we have received. We have been going through a transition period under a new owner, who is investing heavily in the business and a great driver to...

Greater Manchester, United Kingdom
Reviewed 2 weeks ago

My husband and I our two friends decided on the last minute to book Norton Grange for new year. We normally go away to a hotel in Chester. We left it to late to book Chester. Some of the staff were very good and some very lazy and unprofessional. The food on the whole was ok the staff were hit...

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Thank Chadd251948
Brent H, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Chadd251948 Thank you for taking the time to review our New Years Eve Gala dinner and I am so sorry to hear that you were not totally satisfied. I am pleased to hear that you felt some of the team gave you good service but of course disappointed that this was no from all of them. I take guest...

macclesfield
Reviewed 2 weeks ago

Review collected in partnership with Mercure Hotels
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Thank susie1978
Brent H, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

London, England, United Kingdom
Reviewed 2 weeks ago

We didn't stay at the hotel, only made use of the spa facilities as booked a spa day for me and my mum. It was around £60 each for one treatment, use of spa facilities and lunch - you get given towels, robe and slippers. I felt this was ok value for money and convenient as close by to where...

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1Thank Sarah2586
Brent H, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Sarah2586 Thank you for taking the time to review your visit to our Spa. I am so pleased you enjoyed your day with your Mum and found it good value for money. We are always reviewing our product and services and can say your comments concerning a hot lunch offering is under review but not decision has been made...

London, United Kingdom
Reviewed 3 weeks ago

We've stayed here a couple of times, over the years, when visiting relatives in the area and whilst the staff are very friendly and helpful, the Hotel needs extensive refurbishment. Tired and dated rooms and communal areas (Note: whilst there this week there was evidence of work in the form of wall panelling being applied to the corridors on our...

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Thank johnpc2005
Brent H, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear johnpc2005 Thank you for staying with us again and whilst I am disappointed that you only found us ok, I did like the fact you could see the refurbishment that is taking place. We are having air conditioning installed into another 10 rooms in January then having them decorated straight after. The 1st floor corridor will also be decorated...

Newcastle, United Kingdom
Reviewed 3 weeks ago

I stay at this hotel often. I don't agree with some of the comments made by some people on this site. Yes the hotel is a little tired, but it is generally clean and is slowly being refurbished. The staff are great and I am always made to feel welcome. My family joined me for Christmas lunch on Christmas Day...

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3Thank Peter R
Brent H, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Peter R Thank you so much for your review of our hotel. It is so nice to hear from a regular guest, as they would see us at our best and worst. I very much appreciate your kind comments and will share them with the team. Whilst I understand everyone has their own opinion, I do find many of...

Leeds, United Kingdom
Reviewed 3 weeks ago via mobile

Got to hotel pls put up more lighting outside the gardens are lovely and green but very dark, needs to be lit up more pls. Signposting for reception was lacking too trudging round looking for the entrance on a cold December night not what you need after a long drive. Anyways found our way in and was given a warm...

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Thank Paul C
Brent H, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Paul C Thank you for taking the time to review our hotel and I am pleased to hear that you would be happy to return. A short answer to many of your observations, is that we are refurbishing the whole hotel under the new ownership. This process started last year and we will not stop until we are happy...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Situated in it's own beautiful grounds, the Mercure Norton Grange Hotel and Spa caters for the needs of each individual. Leisure facilities and car parking are complimentary to all of our guests. Please check with the hotel for dining availability as our restaurant can be closed at weekends for private functions. Please also note that child pool times apply. ... more   less 

Additional Information about Mercure Manchester Norton Grange Hotel and Spa

Address: Norton Grange Hotel Manchester Road, Rochdale OL11 2XZ, England
Region: United Kingdom > England > Greater Manchester > Rochdale
Price Range: €68 - €92 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Manchester Norton Grange Hotel and Spa 4*
Number of rooms: 81
Reservation Options:
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Also Known As:
Mercure Norton Grange Hotel Rochdale
Mercure Manchester Norton Grange Hotel And Spa Rochdale, Greater Manchester
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Manchester Norton Grange Hotel and Spa staff and other travellers.
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Questions? Get answers from Mercure Manchester Norton Grange Hotel and Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“view from the twin room no 328 is spa & infinity room, view from the room 327 - a patio, parking & a few trees”
 of 5 bubbles BarbaraKay1, 18 Jan 2017 | Read review
“Never stayed over night to expensive”
 of 5 bubbles Chadd251948, 3 Jan 2017 | Read review
“Avoid ground floor bedrooms and rooms overlooking the function rooms when they have a wedding function”
 of 5 bubbles O1514YMpeterr, 28 Dec 2016 | Read review
“Avoid room overlooking main road.”
 of 5 bubbles GGW1, 15 Dec 2016 | Read review
“Check if there are any events on”
 of 5 bubbles DJH198, 5 Dec 2016 | Read review
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